The document is a cover letter and resume submitted by Omer Tariq Butt for a customer service or sales position. It summarizes his over 4 years of experience in customer care and sales roles at various telecommunications companies in Pakistan and the UAE. It highlights his skills in meeting and exceeding customer expectations, establishing relationships, and representing companies to enhance their image and goodwill.

1. Dear Hiring Manager,
Today's customer service oriented society, timely, friendly, proactive service is sought to
enhance future business growth. Customer loyalty is always impacted when you employ
the right service professional to represent you when assisting your valued customers.
My long term experience in the service industry, has taught me how to meet and
exceed each customer's expectations with service that sells. I have assisted all types of
customers in all types of settings. I have a experience of over four years in customer
care and as well in sales department. Now I am working in etisalat as a Sales executive.
It would be a pleasure to interview with you and I look forward to hearing from you
soon.
Yours sincerely,
Omer Tariq Butt

2. Umar Tariq Butt
Address: sharjah
Omer_butt23@yahoo.com
Mobile No# +971558362302
Objective
To be part of a prestigious organization where I could apply my knowledge &
expertise of Sales consultant and Customer Service Executive to enhance the image and good will of
the organization.
Academic Background
Bachelor of (Arts) Punjab University Lahore (2013)
Intermediate (General Science) Federal Board Pakistan (2011)
Professional Experience
Etisalat UAE
Company Profile:
Etisalat is the UAE's leading telecommunications operator and one of the largest corporations in the
GCC. As well as establishing several "firsts" over almost four decades of operations, Etisalat has
deployed many innovative mobile and fixed technologies that have helped the UAE maintain its
position as a leading global ICT economy. Headquartered in Abu Dhabi, UAE, as we serve almost 11
million customers in the UAE
Sales Representative July 2015-Continue
• Promotes/sells/secures orders from existing and prospective customers through a
relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in
selecting those best suited to their needs.
• Establishes, develops and maintains business relationships with current customers and
prospective customers in the assigned territory/market segment to generate new business for
the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective
customers
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for
the territory

3. Mobilink Pakistan (Lahore) (4 years)
Company Profile:
Mobilink is Pakistan’s leading provider of voice and data services, bringing more people
together through service excellence and product innovation. With more than 36 million
subscribers, Mobilink maintains market leadership through cutting-edge, integrated
technology, the strongest brands and the largest portfolio of value added services in the
industry, a broadband carrier division providing next generation internet technology as well as
the country’s largest network with over 9,000 cell sites making everyday a better day for its
customers. Mobilink provides uninterrupted countrywide connectivity, unmatched customer
services and international roaming in over 140 countries.
Sales Representative / Customer Service Executive.
• Prepare, update and maintain all sales reports and update the sales register from time to
time.
• Maintains customer records by updating account information.
• Work with sales representatives to insure maximum revenue generation per account.
• Work with sales management and marketing to help create and run sales campaigns via
Exact Target.
• Improve the business and flow of customers in the branch and retain them.
• Handling the walk in customers and making cold calls and try bringing in more leads.
• Prepare MIS reports and ensure timely submission of the same to superior concerned.
• Check Daily Activity Reports to ensure accuracy of all day activities and reconcile with
branch Supervisor.
• Enters and locates information on computer.
• Collect data from customer according to company standard KYC policy and maintain hard
files for references.
• Help sales representatives create contracts, their own client interaction campaigns.
• Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
• Keep close coordination with current clients and ensure customer retention.
• Basic knowledge of finance, especially payables.
(6 Months)
Wi tribe Pakistan Sales Representative
Company Profile:
Wi-tribe, rated Pakistan’s number 1 broadband company*, provides quality
services in Islamabad, Rawalpindi, Lahore, Faisalabad and Karachi. As a proud
corporate citizen, Wi-tribe also emphasizes on its social responsibility, focusing on

4. supporting education, creating awareness and showcasing how technology brings
smiles throughout Pakistan. Backed by unrivalled experience, knowledge and ability,
Wi-tribe, a Qatar Telecom (QTEL) Group company, launched commercial services on
july 1, 2009.
Customer service Representative.
• Keep updated regarding company’s products and services.
• Act as a floor person and be responsible for improving customer service in the
branch.
• Communicate clearly, both written and in speech in the way, the customer can
understand easily.
• Use MIS and automated information systems to keep track of and resolve customer
queries.
• Build strong and long-term relationship with the customers.
Skills
• Team Player
• Good communication skills
• Microsoft office 2007/2010.
Personal Information
Date of Birth : 28-06-1987
Marital Status : Single
Language : English, Urdu,Hindi
Nationality : Pakistani