Kelly A. Sallander has over 6 years of experience in business analysis, project management, and training roles. She currently works as a Business Analyst for SofTrek Corporation, where she gathers requirements, translates business needs into specifications, performs QA testing, and maintains documentation. Previously she held roles as a Pre-Sales Analyst and Project Manager at SofTrek as well. She has a Masters in Library Science and Bachelor's in History from the University at Buffalo.

1.
Kelly A. Sallander
Career
Summary
● Innovative problem solver able to deconstruct and explain
complex issues to audiences of varying technical knowledge.
● Passion for the promotion of knowledge transfer and
establishing organization practices for the capture of
institutional knowledge.
Experience Business Analyst​, SofTrek Corporation, Amherst, NY
March 2016 to present
● Meet with clients to gather project requirements and complete
gap analysis.
● Translate business needs into functional specifications for
engineering.
● Project types include system conversions, system
integrations, report specifications, new product features and
enhancements, system configuration, system customizations.
● QA testing.
● Experience within an Agile work environment.
● Research market trends and make suggestions for new
feature enhancements and improvements.
● Write, organize, and maintain internal resource
documentation within company’s intranet.
Pre­sales Analyst​, SofTrek Corporation, Amherst, NY
June 2015 to March 2016
● Prepared and delivered detailed sales demos.
● Wrote responses to requests for proposals (RFPs).
● Responded to sales inquires.
● Maintained sales lead metrics and prospect in company’s
CRM.
● Prepared sales quotes.
Project Manager​, SofTrek Corporation, Amherst, NY
August 2013 to June 2015
● Created project plans, SOWs, budget reports, and project
status summaries.
● Met with clients weekly to review project status.
● Worked with business analysts and engineering teams to
schedule and monitor progress of project deliverables.
● Trained client project teams to establish the foundation for
informed requirements gathering.

2.
Tutor​, Academic Resource Center (ARC), University at Buffalo,
Buffalo, NY
July 2010 to January 2013
● Tutored university students in History and English.
● Experience working with ESL individuals.
● Prepared and delivered special topic presentations on
academic skills and information literacy.
Education MLS : Library Science, 2013
University at Buffalo, Buffalo, NY
BA : History, 2011
University at Buffalo, Buffalo, NY
Certifications CRLA certified Advanced Tutor
Affiliations Beta Phi Mu​: Board Director and society member
Phi Beta Kappa​: society member
Systems
Proficiency
ClearView CRM, Atlassian JIRA and Confluence, Microsoft Office
Suite, Smartsheet
References Available upon request.