1. Kelly Dimitriou
Landline: +30 210 9659104 / Mobile: +30 6946 535 474
E-mail: kelly.dimitriou@gmail.com
Profile
A solution-driven, dedicated Team Leader with solid experience in managing and
implementing change within the banking services industry. An effective communicator at all
levels, good problem solving, analytical and organisational skills, and highly motivated either
in a team or working on own initiative.
Work Experience
10/2010 – 03/2016 Royal Bank of Scotland PLC, Athens Greece
Operational Support Supervisor, reporting to Country
Administration Officer, managing a team of 4 people
Selected Achievements:
 Successful team management and sustaining high morale in a changing phase which
included team transfer in two locations; off shoring, of some key payment processes and
handling of teething issues; alignment of processes under new operating models,
drafting & implementation of procedures.; acting as departmental representative, on key
internal & regulatory projects.
 Consistently, no major audit findings.
 Handled effectively & positively all client complaints with no further escalations to
Financial Ombudsman.
 During the introduction of capital controls in 2015, I have been the department
Representative of the CC Committee and Subject Matter Expert for payments abroad.
Seamless implementation of requirements, drafting of procedures, client and stakeholder
communication and dissemination of information to staff.
Key role deliverables:
Being responsible for efficient Payment processing, by meeting PSD standards and ensuring
that all internal controls and procedures are in place:
 Including, all low and high value payment transactions, domestic international and internal
ones.
 Supporting, client needs and queries and investigations with other Financial Institutions.
 Being responsible, for all key payment projects.
 Act as a point of escalation for the customer regarding processes and products, with an
understanding of the end to end process to fulfil customers’ requirements in a fair and
professional manner.
2005 – 2010 ABN AMRO BANK NV, Athens Greece
Head of Treasury Back Office / Loans Administration
1995 -2005 Clerk and then Officer in Customer Service / Custody
Department
Languages
Native Greek Speaker, Fluent English Speaker