Louise Farrell has 14 years of experience in financial services and is seeking a new opportunity. She has a proven track record of problem solving, decision making, and consistently meeting or exceeding targets. Her most recent role was as a Senior Service Representative at Citi from 2002 to 2013, where she assisted with a successful system migration project in Milan and demonstrated strong communication, organizational, and team leadership skills. She is highly motivated with excellent attention to detail.

1. Louise Farrell
32 Macken Villas, Macken Street, Dublin 2
Mobile 087 - 2708281
louisefarrell@live.ie
Financial services specialist with 14 years experience in leading multinational companies. Adaptable and
innovative with a wide knowledge of corporate banking. Proven track record problem solving and quality
decision-making. Consistently meets and exceeds targets. I am a highly motivated individual and my
attention to detail is impeccable.
Assisted in the migration from systems FTI to Flexcube in Milan, I was one ofthe main
contacts in this system migration which was very successful project.
Career History
Citi Senior Service Representative Sept 2002 -October 2013
IMPS (International Mass Payments)
Operations Transactional Service Rep 5
 Monitored the timely processing of all files received in IMPs
 Investigated file errors and resolve accordingly prior to established deadlines
 Ensured timely File Delivery to the ACH (Automated clearing House) clearings or
local branch through automated or manual processes
 Performed cancellation of transactions or part files as per customer requirements
 Notified customers of rejected,returned or amended transactions
 Monitored and acted on daily correspondence via centralmailbox, faxes and end of
day notifications.
 Liaised with IMPS Technology to resolve issues arising during various IMPS
processes.
 Ensured an accurate completion of any exceptional processes
 Resolved customer or customer service queries on file or reject/return/amendment
info processed.
 Resolved queries that related to formatting or set up issues
 Ad hoc reconciliations
 Monitored and investigated file failures in GFH/EFX
 Ensured that processes are completed accurately and on time on daily basis.
 Ensured documentation of all processes is maintained and up to date.
 Ensured all controls are adhered to
 Assisted in completion of internal risk control self-assessment
Milan / Frankfurt RPC

2. Team
 Displayed a professional attitude at all times
 Excellent communication and interpersonal skills
 Strong Team player with the ability to develop effective working relationships
 Responsible for team training & bringing new hires up the learning curve at a fast
pace
 Delegation of daily work load and queue control
 Excellent organizational skills
 Committed to continuous improvement
 Worked well under pressurized conditions
 Developed procedural documents and training material both processing units
Finance
 Ensured high levels of accuracy
 Cross currency trading
 Booked Deals
 Balanced & proofed internal sundry accounts
 Respected payment post cut-off times
 Prioritized processing of internal and cross border payments
 Fully trained in central bank reporting including coding and sorting of all cross-
border payments.
 Error analysis & CPA
 Reported Weekly / Monthly updates to department Manager
 Assisted with system migration for 2 European branches with successful&
timely implementation
 Point of contact for Customers, New hires & Auditors.
 Deputy for Manager on all issues
 Developed and testing process improvements
Bank Official, Allied Irish Bank Oct 1999 – Aug 2002
Training / Courses completed
Health & Safety Administration Computers
First Aid Business writing Microsoft package
Fire safety Typing ECDL
Manual handling Communication training
Time Management
Diversity in Ireland
Finance Business Planning
Anti Money Laundering Business Continuity Planning
Fraud Awareness Information Security & Disposal training
ICG Annual Compliance Risk Control Self Assessment & Entitlement Reviews

3. Education
Leaving Certificate St Mary’s Secondary School, Haddington Road, Dublin 4.
(Results available upon request)
Personal Accomplishments
 Received award for Most Valued Person for 4 consecutive years
 Qualified Reki practitioner, level 1 & 2
Personal Details
Health: Excellent
Driving: Full clean driving license
Nationality: Irish
Interests: Reki / Interior Design
Referees
Available on request.