1. CAROL L. NELSON
5162 West 88th Street • Oak Lawn, Illinois 60453 • (708) 309-4233 • clnct@sbcglobal.net
Accomplished business architect with successful experience in hands-on design, development and implementation
operations. Incorporate developed interpersonal and communications skills between stakeholders to analyze and
model the architecture of the organizations regarding hierarchy, capabilities, processes and information.
SUMMARY OF QUALIFICATIONS:
» Energetic, business savvy organizational business process architect with extensive experience in driving
change management and user acceptance.
» Diverse professional experience in various areas of business architecture including organizational
effective solutions, technological advances, cost reduction, communication process improvement and
leadership development.
» Successful experience in providing consulting services to various private and government organizations to
improve business operations and development of framework for enterprise resources planning.
» Serve as a leader in implementing Systems Development Lifecycle (SLDC) at client sites.
» Experience preparing benchmark processes and business plans to track performance; strong track record of
success in creating and implementing new procedures and strategic plans to increase efficiency.
Business Architecture • Organizational Change Management (OCM) • Testing • Conflict Resolution
Organizational Design • Business Plan Optimization • Stakeholder Management
Training & Development • Organizational Development • Quality Assurance
PROFESSIONAL OLENICK & ASSOCIATES, Chicago, Illinois 4/2011 to Present
EXPERIENCE: Senior Consultant
Responsible for developing and implementing business solutions initiatives for various
banking and energy clients. Manage all aspects of full project life cycle including
scheduling, planning and budgeting. Utilize expertise in strategic thinking, process
design and quantitative analysis to drive successful improvements in all key business
areas. Established expertise in designing, developing and managing large cross
functional projects including developing communication strategies, stakeholder
engagement, end user training and driving relevant change management activities.
• Combine business and technological initiatives in order to capitalize on new growth
opportunities, streamline inter-departmental communication and execute risk-based
project management.
• Maintain comprehensive understanding for all facets of the business; assist in the
prioritization and accurate/efficient execution of high-level projects.
Projects: » ComED: Served as leader and analyst for Access Control project. Reviewed access
requests, maintained master asset list and performed access/removal requests. Led all
aspects of access control regarding NERC CIP compliance. Collaborated with cross
functional team members in the creation of functional requirements for compliance tool
utilized for actual versus authorized access comparisons.
- Documented all aspects of the access control process.
- Wrote Business and functional requirements for compliance tool that includes master
asset tracking list.
- Managed weekly electronic access review processing.
- Developed detailed procedures for access processing and compliance tool use.
Banco Popular: Completed successful documentation of two new systems for the
compliance department including Compliance Complaint Management and BSA Reports.
Collaborated with team to create functional requirements, process flows and functional
requirements.
Razorfish: Led all aspects of ad-hoc testing for web-based advertising. Tracked and
monitored all defects and verified detailed specifications.
BMO Harris Bank: Completed successful upgrade of Harris Bank from FIS TouchPoint
Teller version 8.3.8 to version 14.1. Provided input regarding gap analysis between bank
and system. Worked with team to create detailed functional requirements. Developed
testing outlines and monitored testing team regarding scripts, testing and system
functionality. Participated in UAT and post-installation support.
- Reviewed and provided comment on 54 functional requirement documents including
finding functional and processing errors.
- Provided an outline of functional testing including more than 3,000 potential
transaction scenarios.
- Served as subject matter expert for on-site and command center support.
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2. CAROL L. NELSON Page Two
- Participated in merger with M&I Bank; provided expertise, UAT analysis and
testing.
- Tested more than 400 different regression and 50 end-to-end test scenarios.
- Coordinated the UAT lab set up, test outline/plan and training for new tester.
SYSTEMAX TECHNOLOGY GROUP/STAFF FORCE, Chicago, Illinois 4/2010 to 4/2011
Training Manager/Systems Analyst
Responsible for training three trainers and industrial engineer in creating standard
operating procedures and training for a distribution center. Developed SOP’s and training
in a bilingual environment. Provided systems analysis on distribution systems.
• Created a database to track training efforts.
• Implemented change to reporting that provided timely and accurate information.
• Developed standards for SOP’s and training including review/approval process and
distribution.
INFOR GLOBAL SOLUTION (Trisyn Group), Chicago, Illinois 11/2006 to 8/2009
Principal Application Consultant
Responsible for collaborating with team members and customers in the creation of
business/functional requirements that were accurate and feasible. Developed
documentation for users including overview, procedural and reference documents.
Provided on-site support for software installation and data conversion verification.
Projects: » Analyzed and tested for client operations unit; contributed to the creation of training
and other documentation. Developed product type parameters and verified parameters
via testing.
» Provided analysis for client business banking unit. Reduced account conversion errors
by 60%. Performed testing to prepare for data conversion. Trained all staff on required
applications.
ABNAMRO SERVICES COMPANY, Chicago, Illinois 10/1992 to 10/2006
Senior Technical Expert (07/2003 to 10/2006)
Collaborated with team to define business/functional requirements and reviewed for
accuracy. Responsible for writing technical specifications for programmers. Performed
integration testing, supported system/user testing and coordinated software installations.
Projects: » Led and provided support for a six-month, bank-wide conversion to redesigned teller
system.
» Served as sole analyst for a bank-wide name standardization project; ensured all
internal and internal documents met project requirements.
» Entered product standardization project to replace analyst; accounts were converted on
schedule with no errors.
Quality Assurance Analyst (3/1999 to 07/2003)
Responsible for writing test scripts for front-end interface. Reviewed specification for
accuracy and testability. Provided support to user testing; determined if user defects were
valid.
Projects: » Served as analyst for Mosaic Teller system; managed all requirements, specification
verification and testing. Created test scripts for teller system. Developed and
maintained all internal system documentation. Played a key role in the creation of
Mosaic Platform System.
Procedure Writer (4/1993 to 3/1999)
Help Desk Analyst (10/1992 to 04/1993)
EDUCATION: ST. XAVIER UNIVERSITY, Chicago, Illinois Conferred 2000
Bachelor of Science Degree in Business Administration
TECHNICAL: • Windows NT/XP/2007/2008 • FIS Host
• Microsoft Office Suite • Chrome/IE/Firefox
• Infopoint Banking Software Suite • Quality Center 10.0
• FIS TouchPoint Teller 14.1 • Microsoft Visio
• Mosaic Teller System • CICS