1. Kathleen S. Cruz
146 Mallard Rd
Melrose, FL 32666
Home: (386)662-4949
Cell: (570)540-5033
kathleencruz079@gmail.com
SUMMARY
More than 16 years managementexperience:supervising and training personnel and managing multiple offices.More than 10 years as
a sales manager, job placementspecialist, recruiter,human resource manager,and customer service expert within the DOD/US Navy.
Received numerous accolades for excellence in leadership,recruiting,and customer service. Performed recruiting/Job Placementin
the following areas:Pilots,Intelligence Officers,Cryptology Officers, Engineering Officers, Medical Officers, and ALL enlisted programs
(justto name a few). Effortlessly/flawlesslycreated and managed the multilevel pipeline for all job applicants. A job
placement/Recruiting GURU as evidentby having more than an 80% application to hiring ratio. As a Naval Cryptologistworked directly
in aeronautical space/engineering with NSA, Boing, Raytheon, Lockheed Martin, and Northrup Grumman. Have NUMEROUS
contacts/associates still in the militaryworking with these companies as well as contacts working with the Secretary of Defe nse. Have
access to ALL Military/DOD bases as well as upcoming transitioning militarypersonnel within myAOR throughoutthe nation.
KEY QUALIFICATIONS
TS/SCI – Full Life Cycle Recruiting - VMS/ATS Expert – Networking – Virtual Recruiting (twitter, Facebook, LinkedIn, email,etc.) –
College/Campus Recruiting - Sales Manager – Social Media Recruiting - Sales Instructor - Human Resource Manager - Recruiter -
Staffing Manager (prescreening and conducting initial interviews) - Sexual HarassmentPrevention Instructor - BudgetManagement -
Team Coaching - Marketing - Market Analysis – Developing Relationships – Medical Officer Recruiter – Engineer Recruiter – Chaplain
Recruiter – General Recruiter
SKILLS
Instructor - Multitasking- Problem Solving/ConflictResolution- Leadership - Building Relations - Mentoring - Effective Communication -
Management - Passionate Trainer – Time Management - Short/long term planning - Strong Analytical/Organizational Skills - Self
Starter - Team Player - Detail Oriented – Interpersonal
SOFTWARE
VMS/ATS (similar to Fieldglass VMS): RTOOLS, CIRIMS, OTOOLS, NROTC Database – Microsoft Office: Excel, Word, Access,
PowerPoint
NOTABLE ACHIEVEMENTS
#1 Division in District,#1 Recruiter Region East(out of more than 1200), #2 Recruiter in the Nation (out of more than 2500),#1
Recruiter in district2 years straight,#1 Work Center Supervisor,Sailor of the Year (x2), Motivational Leadership award
EXPERIENCE
U.S. Navy: HR/Sales Manager, Zone Supervisor, Recruiter U. S. Navy August 2005-August 2015
❖ Supervised/Trained 36 personnel,7 offices,covering 2 states.Communicates effectivelywith diverse populations;consistently
soughtafter by subordinates,peers,and senior personnel for strong analytical and problem solving skills.
❖ Excellent trainer and motivator. As the Recruiting Zone Supervisor took a struggling team from the bottom to #2 first year and
#1 second year with numerous individual awards throughout.
❖ Chosen to train new recruiters and newly hired senior leadership on the Navy’s applicanttracking system .Instrumental in the
development of the ATS currently used.
❖ Has done it all. Firstever in the nation to receive the Navy’s national level "Centurion Award", given if you recruit100
individuals within 36 months (a featrarely accomplished).Accomplished justafter 22 months.
❖ Genuinelycaring about the customer and personnel.As a customer service expertcut areas customer service complaints
down to an impressive less than 10% next level complaintbytraining my team on the proper handling oftheir customers.
❖ Marketing and Research Analysis Expert. Using demographic information and keyinfluence center locations,flawlesslyplaced
team in the correct areas to maximize productivity.
❖ Astounding Staffing Manager. Exceptional at knowing who to hire and where to place personnel to e nsure success notonlyof
the individual butthe team as a whole.
U.S. Navy: Cryptologic Administrator/ Office Manager February 1999-August 2005
❖ Expertly managed and led a team of 25 personnel,ensuring time sensitive administrative tasks were completed ahead of
schedule.
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2. Kathleen S. Cruz
146 Mallard Rd
Melrose, FL 32666
Home: (386)662-4949
Cell: (570)540-5033
kathleencruz079@gmail.com
❖ Flawlesslyprovided monthlyleadership and systems training to more than 400 personnel.
❖ Created first ever, user friendly, Standard Operating Procedure Guide to limiterrors and ensure consistencythroughoutthe
organization,was awarded for increasing productivity by over 50%.
❖ Recognized as supervisor of the Year for contributions to the organization's success.
EDUCATION
❖ Achieve Global,Professional Selling Skills
❖ Achieve Global,Professional Selling Skills Advanced
❖ Achieve Global,Coaching
❖ Hawaii Pacific University (7 Credits)
❖ Columbia College ofMissouri (18 credits)
❖ Military ACE Accreditation (72 credits)
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