1. SAUNDRA HARDIN
2040 North Big Bend Avenue, Memphis, TN38116• H: 901-361-2995 • C: 901-361-2995 • smhardin@memphis.edu
smhard.wordpress.com •www.linkedin.com/in/saundra-hardin-12413394
PROFESSIONAL SUMMARY
Qualified Ramp Agentwith 16 years in a fast-paced environment. Personable and professional under pressure. Proficiently
supervised 12 to 25 employees, oversaw, scheduled, produced, and conducted daily pre-work meetings that informed employees
about currentnews pertaining to the company. Highlyskilled in technology.Hands-on experience with Word
Processor, Microsoft Excel, Web Designs, etc. Experienced Ramp Agent committed to maintaining cutting edge technical
skills and up-to-date industryknowledge.
SKILLS
Producttemplates Strong client relations
Microsoft Word Exceptional communication skills
Microsoft Excel Trusted key holder
Brand development MS Windows proficient
Excellent problem-solving abilities Training developmentaptitude
Quick learner
WORK HISTORY
Ramp Agent
FedEx - MemphisHub 08/1999 - Current
Analyze departmentaldocuments for appropriate distribution and filing.
Accuratelyread, understood, and carryout written instructions.
Attend monthly safety meetings to ensure machine operation safety.
Communicate operationalissuesand changes to supervisor on regular basis.
Follow company procedures to maintain work environment in a neat and orderly condition.
Load, unload and transport cargo weighing up to 100,000 pounds between terminalsand aircraft.
Check air cargo against documentation to identifyand resolve any discrepancies.
Trained on operation of variousaircrafts, including 757 wide body, DC 10-10, and MD-11 aircraft types.
Direct ground crews in the loading and unloading of aircraft cargo or baggage.
Remain current and qualified in assigned aircraft.
Calculate the aircraft weight and balance, performance and fuel requirements.
Lead a team of twelve of employees during outbound operational hours
Patient Transporter
University of Methodist Hospital - Memphis, TN 06/1995 - 08/2001
Transported patients to testing procedures such as MRI, CAT Scans,Echocardiogram, etc.
Interacted with patients one on one.
Maintained a daily time log which documented the date, the name of each patient, and the pickup/delivery time.
Assisted the professionalstaff (Doctors, Nurses, Therapist) with patientby ensuring the patient was comfortable while
being treated for procedure.
EDUCATION
Bachelor of Arts:Sport and Leisure Management
University of Memphis - Memphis, TN Current
I am currentlya senior at the Universityof Memphis. Iam seeking a bachelor’sdegree in the field of Sport and Leisure
Management.
ACCOMPLISHMENTS
Bravo Zulu-(2003) Award given to FedExemployees for going above and beyond job duties.Award given for excellentjob
performance in 2003 during the month of august.

2. Bravo Zulu-(2007) FedExaward for excellent job performance in 2007 during the month of February.
Bravo Zulu-(2013) FedExaward given for outstanding performance in 2012 during the course ofnine of months
Bravo Zulu-(2013) FedExaward given for outstanding leadership performance
Bravo Zulu-(2014) FedExaward given for outstanding leadership performance
Bravo Zulu-(2015) FedExaward given for outstanding leadership performance
Weight and Balance Certified
Microsoft Word Certified
Microsoft Excel Certified
CPR Certified
"Over the last fewmonths, our operation hasbeen shortstaffed as far asleadership positions. On many of our operational
days, you have been the only ramp agent present. In the operation, at the aircraft on load, and leading your peers, you have
taken the appropriate action where needed to enable this operation to succeed. Your performance has been outstanding
and greatlyappreciated. Please except our thanks and thistoken of recognition for your dedication."-Kevin Holland,
Operations Manager, FedEx
CERTIFICATIONS
ADDITIONAL INFORMATION