1. Katherine Morrell
93 Whin Meadows, Hartlepool TS249NX
Tel 07415610682
Personal Profile
I am a dedicated professional who possesses excellent all round skills and has a genuine passion for Learning and
Development. I am a natural leader who has the ability to coach, develop and mentor people at all levels. I enjoy meeting
new people and have a friendly confident personality. I have strong written and verbal communication skills and have
worked with various IT systems over the past 10 years. I have the ability to stay calm under pressure and have
excellent organisational and planning skills. I’m committed to improving and developing my skills and inspire and motivate
others to do so. I pride myself on my flexible and adaptable approach to work. I am a natural Communicator with
personal and professional integrity who uses skills to adapt to all situations. I have excellent interpersonal skills and
can create, manage and maintain Stakeholder relationships and sustain these relationships with colleagues at all levels.
I am reliable and thrive on a challenge, on my own and also as part of a team whilst promoting the benefits of a diverse
workforce.
Work Experience
November 2012-Present Design Manager, Barclays
• Designed and maintained specialised learning solutions to meet global business objectives
• Articulate Storyline developer – created various innovative solutions to meeting business needs
• Develop Robust relationships with multiple key clients and stakeholders
• Currently manage the social media for Barclays Digital Driving Licence (Twitter, Facebook and Mysite)
• Designed and launched the Digital Driving Licence App internal and externally to encourage users to become
more digitally aware
• Worked closely with the QA teams to define root cause analysis
• Worked with companies such as Google, Apple, BT, Citrix, Good and Accenture to incorporate content for the
DDL app and worked with City & Guilds to confirm accreditation process
• Managing budgets and delivering on operational goals
• Owned colleague development, ensuring colleagues have the relevant knowledge and skills to be competent in
their role by understanding knowledge and capability requirements coaching for improvement
• Assess colleagues performance to identify strengths and areas of improvements
• Used effective monitoring procedures to identify ROI, MI results and evaluation
• Managed multiple projects, seeing through and promoting the need for change within the business
• Adhere to T&C requirements whilst aligning to business area objectives within design and delivery
• Designed and delivered the rollout of the Global Induction programme, challenging stakeholders to think
outside the box and highlighting potential risks, whilst managing budget and expenses to meet m commercial
targets and objective.
• Carry out TNA and present analysis to gain stakeholder buy in
• Use a variety of technologies through design and delivery and work with external suppliers to achieve global
business objectives
• Adhere to the learning design process, using the design consultancy cycle design with a variety of models in
mind using a blended learning approach
• Utilised my leadership skills by leading my team through their development and ensuring capacity and resource
was aligned correctly
January 2010-November 2012 Learning Solutions Manager, Barclays
• Designed and maintained specialised learning solutions to meet business objectives
• Managed the delivery of training and development across telephony
• End to end ownership for the UKRBB Curriculum, whilst also taking on the Team Leader role
• Work with the wider design team & business to develop a consistent & unified set of UKRBB learning content,
policies, products and standards
• Liaise with key stakeholders on new developments and business requirements
2. • Deliver within set deliverables and ensure delivery teams have required material s and knowledge to deliver the
content by implementing materials through innovative solutions
• Owned the Management and Leadership portfolio, delivery great commercial results
January 2008 – January 2010 Training Consultant/ Training Delivery Manager, Barclays
• Complete TNA, consult and support with design and the business and deliver first class learning solutions
• Maintain trainee files to record sickness, absence, holidays and training undertaken
• Prepare handover reports at the end of induction/training sessions, giving details of results, sickness,
behaviours and any other comments relevant to Performance Consultants and Team Leaders.
• Training Delivery Manager for 12 trainers supporting through observations, coaching and scheduling covering
maternity leave
• Manage a team of 12 learners for 3 months at a time then support and coach them within their working
environment
November 2005-January 2008 Training Delivery Manager, Garlands
• Managed a team of 10 Training Consultants, looking at their scheduling and resourcing requirements and
completing observations in order to give feedback and coaching to improve their delivery.
• Input into the design, development and updating of operational training materials and programmes
• Meet with the client when required to share and update knowledge on systems on new products, procedure and
services to support and improve the efficient running of the client contract.
• Working towards KPI and improving quality. Improved full time agents quality of calls from 74%-83% in 6
weeks and Liaised with HR and MIS departments to manage attrition levels
February 2005- October 2005 Entertainments Manager, John Fowlers Holiday Park
• Managed a team of entertainers, updating schedules and rotas and ensuring that the daily/nightly activities
are completed to the correct high standard
• Performed to an audience of up to 2000 people, 3 shows a night, 6 days a week including character work
• Presented and hosted day and night activities - Kept the target audience by excellent entertainment keeping
them onsite and improving the bar profits by 17%
• Improved sales by 9% on the previous year on families enjoying their stay with us therefore increasing
secondary bookings.
November 2002-January 2005 Manager Vibes/Bollinger’s wine bar and Corner House
• Managed and responsible for 8 staff, full and part time
• Improved sale target by £3,700 over the Christmas Period from the previous year due to staff training and
drink promotions
• Reduced shrinkage on an overall for both pubs by managing stock more efficiently when placing orders
• Excellent customer service with the responsibility of Cash up tills, staff rotas and organised functions
• Improved sales by bringing incentive nights such as Karaoke and themed band nights. This improved profit
encouraging people to stay at the bar
• Advertising and PR
Education
Dyke House Comprehensive School September 1992 – May 1997
11 GCSE’s
NVQ level 2 and 3 in Retail Management
NVQ Level 3 in Learning and Development
NVQ Level 3 in Management
Barclays Coaching Excellence Accreditations Bronze and Silver
City & Guilds Digital Driving Licence
Interests
I enjoy reading and spending time with my daughter. I like to watch films and have a keen interest in music.
