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Thank you to our Sponsors 
Media Sponsor: 
Transforming a Public Sector Organization 
Jason Little, Ardita Karaj
Hi Ardi, We miss you! 
@JASONLITTLE @ARDITA_K #SDEC14
March 2012 March 2013 October 2014 
OUR STORY 
Evolving to Agile 
@JASONLITTLE @ARDITA_K #SDEC14
Born in 1914 
4,300 people organization wide 
280 in IT 
12 Change Agents 
(6 internal, 6 consultants) 
THE ORGANIZATION 
...
Legislated by government 
Funded by insurance premiums 
Union and non-union employees 
THE ONLY GAME IN TOWN 
@JASONLITTLE...
BUSINESS DESIRE 
“To be the best public sector organization in Canada” 
@JASONLITTLE @ARDITA_K #SDEC14
IT CAPABILITY 
@JASONLITTLE @ARDITA_K #SDEC14
NEW CIO 
100 person layoff, outsource of IT operations, massive 
modernization program started, end of organizational life...
` 
CIO 
Planning & 
Architecture 
QMO 
@JASONLITTLE @ARDITA_K #SDEC14 
EA 
CM 
PP 
Application 
Development 
Dev QA 
Busin...
THE PLAN 
@JASONLITTLE @ARDITA_K #SDEC14 
Training 
Evolve Process 
Embedded Coaches 
Tools/BDD 
Q1 2012 Q4 2012 
yay! we’...
APPLYING LEAN STARTUP TO CHANGE 
www.leanchange.org 
@JASONLITTLE @ARDITA_K #SDEC14
THE KANBAN PROCESS 
Enterprise stand-ups, 3 times per week, bi-weekly 
“transformation meeting” 
@JASONLITTLE @ARDITA_K #S...
1 Enterprise Kanban 
20+ Team/Dept Kanbans 
Risks, Issues, Blockers 
@JASONLITTLE @ARDITA_K #SDEC14
KANBAN SAFARI 
@JASONLITTLE @ARDITA_K #SDEC14
TEAM + IMPROVEMENT BOARDS 
moving to pull-based coaching 
@JASONLITTLE @ARDITA_K #SDEC14
CROSS-FUNCTIONAL TEAMS 
@JASONLITTLE @ARDITA_K #SDEC14
pfff Agile? Leave me alone! 
we’ll try THAT, but not THAT! 
Gimme all the things! 
3 PROJECTS, 3 APPROACHES 
@JASONLITTLE ...
pfff Agile? Leave me alone! 
Accepted coaching support 
First co-located team 
Dedicated team 
@JASONLITTLE @ARDITA_K #SDE...
pfff Agile? Leave me alone! 
AINO - AGILE IN NAME ONLY 
BPUF, no improvements, PM ran the show 
@JASONLITTLE @ARDITA_K #SD...
pfff Agile? Leave me alone! 
DAY LATE AND A DOLLAR SHORT? 
6 months late, littered with bugs 
@JASONLITTLE @ARDITA_K #SDEC...
we’ll try THAT, but not THAT! 
Accepted coaching support 
Co-located team 
Dedicated team 
@JASONLITTLE @ARDITA_K #SDEC14 ...
we’ll try THAT, but not THAT! 
HR EXECUTIVE DIRECTOR: 
“Helped me understand how much work needed to get 
done....provided...
we’ll try THAT, but not THAT! 
Cost 
Scope Time 
THE IRON WHAT? 
whoopsie. 
@JASONLITTLE @ARDITA_K #SDEC14
Gimme all the things! 
Accepted coaching support 
Co-located team 
Dedicated team 
@JASONLITTLE @ARDITA_K #SDEC14 
Involve...
Gimme all the things! 
58 FEATURES IN 8 MONTHS, 8 ESCAPED 
DEFECTS ON THEIR FIRST RELEASE 
@JASONLITTLE @ARDITA_K #SDEC14
Gimme all the things! 
Their Business client: 
@JASONLITTLE @ARDITA_K #SDEC14 
From: 
“I don’t want to see you 
until you ...
VISIBILITY 2.0… 
@JASONLITTLE @ARDITA_K #SDEC14
INTAKE PROCESS, LINES OF BUSINESS 
@JASONLITTLE @ARDITA_K #SDEC14
RISKS, RELEASE WALL, CHANGE WORK 
@JASONLITTLE @ARDITA_K #SDEC14
DEPENDANCIES, ENTERPRISE ARCHITECTURE 
@JASONLITTLE @ARDITA_K #SDEC14
CREEPING INTO THE ORGANIZATION 
@JASONLITTLE @ARDITA_K #SDEC14
BRANCHING OUT 
@JASONLITTLE @ARDITA_K #SDEC14
Lean Coffee Executive Lean Coffee 
Stuff we did 
Kanbanized HR 
Quarterly Budgeting 
@JASONLITTLE @ARDITA_K #SDEC14 
gamif...
Lean Coffee Executive Lean Coffee 
Stuff we’ll talk 
about next 
Kanbanized HR 
Quarterly Budgeting 
@JASONLITTLE @ARDITA_...
LEAN COFFEE 
To support the transformation 
@JASONLITTLE @ARDITA_K #SDEC14
“mandated 
CoP” oops. 
Geek Talk 
LEAN COFFEE LEAD TO… 
@JASONLITTLE @ARDITA_K #SDEC14 
Quarterly 
budgeting 
connection t...
CULTURE HACKING 
exposing dysfunctions 
@JASONLITTLE @ARDITA_K #SDEC14
NON-SOFTWARE TEAMS 
Big Visible Gantt Chart FTW! 
@JASONLITTLE @ARDITA_K #SDEC14
KANBANIZED HR 
moved away from big annual plans 
@JASONLITTLE @ARDITA_K #SDEC14
INNOVATION GAMES 
Product box game for CoP’s 
@JASONLITTLE @ARDITA_K #SDEC14
EXECS CHEATING AT PLAYING GET KANBAN 
no really, they tried to cheat 
@JASONLITTLE @ARDITA_K #SDEC14
MANAGEMENT 3.0 
official management curriculum 
@JASONLITTLE @ARDITA_K #SDEC14
TDD LEGO 
@JASONLITTLE @ARDITA_K #SDEC14
Study groups and training 
from some awesome people! 
@JASONLITTLE @ARDITA_K #SDEC14
Transformational Change cannot be scheduled and 
budgeted for 
Coaching stance is important 
Too many simultaneous big cha...
Q2 to Q3 2013 
Half the QMO team moved on 
QMO was moved into the PMO 
New QMO Manager 
Optimus Prime (The CIO) left 
Q3 t...
The Last 3 Months 
• New CIO (3rd one) 
• Supportive of Lean/Kanban approach 
• Many pockets of ‘Kanban’ re-appearing 
• M...
“It feels like we are getting back to where we were before, and 
everyone is excited about that. Outsourcing is off the ta...
CHANGE IS COMPLEX EH? 
@JASONLITTLE @ARDITA_K #SDEC14
Biff 
Jane 
LESS PLANNING, MORE EXPERIMENTS 
@JASONLITTLE @ARDITA_K #SDEC14 
Bob
Learn more: 
fromstoneagetoagile.com 
Get the book at: 
leanchange.org 
use “sdec14” to get 50% off at 
checkout 
THANKS! ...
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SDEC 2014 - Evolving to Agile

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SDEC 2014 - Evolving to Agile

  1. 1. Thank you to our Sponsors Media Sponsor: Transforming a Public Sector Organization Jason Little, Ardita Karaj
  2. 2. Hi Ardi, We miss you! @JASONLITTLE @ARDITA_K #SDEC14
  3. 3. March 2012 March 2013 October 2014 OUR STORY Evolving to Agile @JASONLITTLE @ARDITA_K #SDEC14
  4. 4. Born in 1914 4,300 people organization wide 280 in IT 12 Change Agents (6 internal, 6 consultants) THE ORGANIZATION @JASONLITTLE @ARDITA_K #SDEC14
  5. 5. Legislated by government Funded by insurance premiums Union and non-union employees THE ONLY GAME IN TOWN @JASONLITTLE @ARDITA_K #SDEC14
  6. 6. BUSINESS DESIRE “To be the best public sector organization in Canada” @JASONLITTLE @ARDITA_K #SDEC14
  7. 7. IT CAPABILITY @JASONLITTLE @ARDITA_K #SDEC14
  8. 8. NEW CIO 100 person layoff, outsource of IT operations, massive modernization program started, end of organizational life @JASONLITTLE @ARDITA_K #SDEC14
  9. 9. ` CIO Planning & Architecture QMO @JASONLITTLE @ARDITA_K #SDEC14 EA CM PP Application Development Dev QA Business and PM Stuff PM/BA Business PMO we worked here
  10. 10. THE PLAN @JASONLITTLE @ARDITA_K #SDEC14 Training Evolve Process Embedded Coaches Tools/BDD Q1 2012 Q4 2012 yay! we’re agile!
  11. 11. APPLYING LEAN STARTUP TO CHANGE www.leanchange.org @JASONLITTLE @ARDITA_K #SDEC14
  12. 12. THE KANBAN PROCESS Enterprise stand-ups, 3 times per week, bi-weekly “transformation meeting” @JASONLITTLE @ARDITA_K #SDEC14
  13. 13. 1 Enterprise Kanban 20+ Team/Dept Kanbans Risks, Issues, Blockers @JASONLITTLE @ARDITA_K #SDEC14
  14. 14. KANBAN SAFARI @JASONLITTLE @ARDITA_K #SDEC14
  15. 15. TEAM + IMPROVEMENT BOARDS moving to pull-based coaching @JASONLITTLE @ARDITA_K #SDEC14
  16. 16. CROSS-FUNCTIONAL TEAMS @JASONLITTLE @ARDITA_K #SDEC14
  17. 17. pfff Agile? Leave me alone! we’ll try THAT, but not THAT! Gimme all the things! 3 PROJECTS, 3 APPROACHES @JASONLITTLE @ARDITA_K #SDEC14
  18. 18. pfff Agile? Leave me alone! Accepted coaching support First co-located team Dedicated team @JASONLITTLE @ARDITA_K #SDEC14 Involved client Visualized work, did stand-ups Accepted all training (Behaviour Driven Development, Agile delivery etc)
  19. 19. pfff Agile? Leave me alone! AINO - AGILE IN NAME ONLY BPUF, no improvements, PM ran the show @JASONLITTLE @ARDITA_K #SDEC14
  20. 20. pfff Agile? Leave me alone! DAY LATE AND A DOLLAR SHORT? 6 months late, littered with bugs @JASONLITTLE @ARDITA_K #SDEC14
  21. 21. we’ll try THAT, but not THAT! Accepted coaching support Co-located team Dedicated team @JASONLITTLE @ARDITA_K #SDEC14 Involved client Visualized work, did stand-ups Accepted all training (Behaviour Driven Development, Agile delivery etc) Project: high profile, history of late delivery with little warning, frequently needed more budget, many “fun” meetings!
  22. 22. we’ll try THAT, but not THAT! HR EXECUTIVE DIRECTOR: “Helped me understand how much work needed to get done....provided a mechanism to find out problems earlier” @JASONLITTLE @ARDITA_K #SDEC14
  23. 23. we’ll try THAT, but not THAT! Cost Scope Time THE IRON WHAT? whoopsie. @JASONLITTLE @ARDITA_K #SDEC14
  24. 24. Gimme all the things! Accepted coaching support Co-located team Dedicated team @JASONLITTLE @ARDITA_K #SDEC14 Involved client Visualized work, did stand-ups Accepted all training (Behaviour Driven Development, Agile delivery etc)
  25. 25. Gimme all the things! 58 FEATURES IN 8 MONTHS, 8 ESCAPED DEFECTS ON THEIR FIRST RELEASE @JASONLITTLE @ARDITA_K #SDEC14
  26. 26. Gimme all the things! Their Business client: @JASONLITTLE @ARDITA_K #SDEC14 From: “I don’t want to see you until you are done with my requirements” to “I understand what you are doing and I trust you”.
  27. 27. VISIBILITY 2.0… @JASONLITTLE @ARDITA_K #SDEC14
  28. 28. INTAKE PROCESS, LINES OF BUSINESS @JASONLITTLE @ARDITA_K #SDEC14
  29. 29. RISKS, RELEASE WALL, CHANGE WORK @JASONLITTLE @ARDITA_K #SDEC14
  30. 30. DEPENDANCIES, ENTERPRISE ARCHITECTURE @JASONLITTLE @ARDITA_K #SDEC14
  31. 31. CREEPING INTO THE ORGANIZATION @JASONLITTLE @ARDITA_K #SDEC14
  32. 32. BRANCHING OUT @JASONLITTLE @ARDITA_K #SDEC14
  33. 33. Lean Coffee Executive Lean Coffee Stuff we did Kanbanized HR Quarterly Budgeting @JASONLITTLE @ARDITA_K #SDEC14 gamification Study Groups Geek Talk Communities of Practice Quality CoP Evening Meet-ups External training Yammer Conferences Management 3.0 Innovation Games Get Kanban Re-Designed Workspaces Hack the Culture! Lego TDD
  34. 34. Lean Coffee Executive Lean Coffee Stuff we’ll talk about next Kanbanized HR Quarterly Budgeting @JASONLITTLE @ARDITA_K #SDEC14 gamification Study Groups Geek Talk Communities of Practice Quality CoP Evening Meet-ups External training Yammer Conferences Management 3.0 Innovation Games Get Kanban Re-Designed Workspaces Hack the Culture! Lego TDD
  35. 35. LEAN COFFEE To support the transformation @JASONLITTLE @ARDITA_K #SDEC14
  36. 36. “mandated CoP” oops. Geek Talk LEAN COFFEE LEAD TO… @JASONLITTLE @ARDITA_K #SDEC14 Quarterly budgeting connection to the PMO BA CoP Exec Lean Coffee M30 L&P Lean Coffee PMO Study group
  37. 37. CULTURE HACKING exposing dysfunctions @JASONLITTLE @ARDITA_K #SDEC14
  38. 38. NON-SOFTWARE TEAMS Big Visible Gantt Chart FTW! @JASONLITTLE @ARDITA_K #SDEC14
  39. 39. KANBANIZED HR moved away from big annual plans @JASONLITTLE @ARDITA_K #SDEC14
  40. 40. INNOVATION GAMES Product box game for CoP’s @JASONLITTLE @ARDITA_K #SDEC14
  41. 41. EXECS CHEATING AT PLAYING GET KANBAN no really, they tried to cheat @JASONLITTLE @ARDITA_K #SDEC14
  42. 42. MANAGEMENT 3.0 official management curriculum @JASONLITTLE @ARDITA_K #SDEC14
  43. 43. TDD LEGO @JASONLITTLE @ARDITA_K #SDEC14
  44. 44. Study groups and training from some awesome people! @JASONLITTLE @ARDITA_K #SDEC14
  45. 45. Transformational Change cannot be scheduled and budgeted for Coaching stance is important Too many simultaneous big changes is bad Sometimes HR can’t fix people problems Kanban isn’t necessarily less disruptive Agile thinking must come with technical capability WHAT DID WE LEARN? @JASONLITTLE @ARDITA_K #SDEC14
  46. 46. Q2 to Q3 2013 Half the QMO team moved on QMO was moved into the PMO New QMO Manager Optimus Prime (The CIO) left Q3 to Q4 2013 Outsourced companies took over the modernization program “Kanban” was kicked to the curb to a large degree ~1 year delay on modernization milestones Severe integration problems Plan for more outsourcing caused damage with employees WHAT HAPPENED? @JASONLITTLE @ARDITA_K #SDEC14
  47. 47. The Last 3 Months • New CIO (3rd one) • Supportive of Lean/Kanban approach • Many pockets of ‘Kanban’ re-appearing • Moving back to ‘Service Line’ and value stream approach • Building PO mentality with closer connections to customers • Additional outsourcing was stopped by new CIO, trust building again…slowly • BA CoP died off :-( • Kudo cards are back! WHAT HAPPENED? @JASONLITTLE @ARDITA_K #SDEC14
  48. 48. “It feels like we are getting back to where we were before, and everyone is excited about that. Outsourcing is off the table and we are working on getting our people ready to take on the support of the new system. They are happy and slowly starting to trust again.” “Things that stuck: Kanban when we remember” “Things that suck: This is MY transformation (<consulting firm> leads, we follow, take minutes, book rooms)” “Kanban boards continue to be used across the organization, Retrospectives are taking place, mostly on IT projects though” From the People! @JASONLITTLE @ARDITA_K #SDEC14
  49. 49. CHANGE IS COMPLEX EH? @JASONLITTLE @ARDITA_K #SDEC14
  50. 50. Biff Jane LESS PLANNING, MORE EXPERIMENTS @JASONLITTLE @ARDITA_K #SDEC14 Bob
  51. 51. Learn more: fromstoneagetoagile.com Get the book at: leanchange.org use “sdec14” to get 50% off at checkout THANKS! @JASONLITTLE @ARDITA_K #SDEC14

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