1. Karl Jackson
426 W Navarre St - South Bend, IN 46616
jacksonk3230@gmail.com - 574.971.7515
WORK EXPERIENCE
Customer Care Professional
Alpine Access Inc.- November 2014-Current
• Understand and relate knowledge of Ancestry.com, Site Technical Support
• Answer and direct inbound calls
• Answer billing questions/provide refunds and apply discounts
• Account creation/cancelations
Staff Accountant
GT Independence - Sturgis, MI - May 2014 to July 2014
• Research processes to set-up GT Independence for bulk filing of state quarterly unemployment taxes
online.
• Establishing bulk client registration for Michigan and Wisconsin Unemployment files.
• Researching process and registering GT Independence for online tax filing for the state of Florida.
Tax Preparer
Hayen Enterprises, Jackson Hewitt - Three Rivers, MI - November 2013 to March 2014
• Provided accurate client tax preparation, answered customer's tax related questions, completed
scanning and
filling of documents.
• Handled customer relations including scheduling appointments, protecting sensitive and confidential
client data, dealing with all levels of concerned and difficult clients.
• Handled funds in form of cash, credit, and check.
• Upon request of franchise owner provided office efficiency report.
Success Coach
FanBox.com - February 2010 to May 2013
Online
• Responded to online requests for technical assistance.
• Monitored and resolved operating and error messages of users.
• Trained new clients in standard operating procedures for FanBox.com.
• Multitasked computer skills and customer service, resolved customer complaints.
Owner/ Weaver
Jesting Threads Hand-Woven Fashions 2006-Current
 Build, maintain looms of various natures
 Demonstrated usage of looms with educational emphasis
 Sales representative
 Custom order work
 Bookkeeping and cost analysis
 Event Co-ordination and set-up
 Social Media Marketing

2. Owner/Brewer/SalesRepresentative
Royal Court Meadery-2008-Current
 Brew master(Mead, Beer, Wine, kombucha, Jun, traditional Sodas)
 Beekeeper
 Recipe development (9 medals from WineMaker International Competition)
 Event Coordination and setup
 Bookkeeping, recordkeeping
 Website Development/ maintenance
 Social Media marketing
Field/Barn Hand
White Farms 2003-2005
 Operate Farm equipment
 Animal husbandry with emphasis on swine
 Artificial insemination
 Stall Sanitation
 Vaccinations
 Planting, fertilizing, crop rotation
Analytical Chemist/ Microbiologist
Abbott Laboratories 2001-2003
 Test product for moisture content, foreign particles, and other standards
 Adhere to common lab practices
 Develop cultures to test possibility of contamination
 Accurate note taking and prompt communication of variances
EDUCATION
Agricultural Sciences Certificate
Glen Oaks Community College-May 1999
24 Credits Industrial Chemistry Major
Ferris State University- 05/2001
Associate of Applied Science in Business Administration
Westwood College Online-May 2014
Bookkeeping (AIPB) Certification
Ivy Tech Community College-Dec 2015
Hap Moo Do Karate (Green Belt)
Park’s Black Belt Academy May 2013
RELEVANT SKILLS
• Data Entry • Customer Service • Bookkeeping • Problem Solving • Office Machines • Multi-
Tasking• Microsoft Office • 35 WPM Typing
• Analytic thinking - Attention to detail- Accurate note taking-Weights and Measures- Scientific
Method – Sanitation practices
• Animal Husbandry- Farm Equipment- Small Engine Repair- Janitorial - Shop Tools-Meat
Processing
• Oenology- Zymurgy-Yeast Culture Growth/Development-Recipe Development-Innovative
Thinking