This document is a resume for Ervin Jacobs that summarizes his work experience and education. It shows that he has over 6 years of experience in customer service and communication roles at companies like Comcast, HHGregg, CDW, and Jewel Osco. His experience includes resolving customer issues, assisting customers, and ensuring a pleasant customer experience. He also has experience supervising children at summer camps and special events through his work at the Waukegan Park District. He earned a Bachelor of Science in Commerce with an Accountancy Honors from the College of Lake County.

1. E R V I N J A C O B S
eljacobsii@stu.clcillinois.edu
2118 Jethro Ave Home: 224-789-7375
Zion, IL 60099 Cell: 847-400-4683
OBJECTIVE
Highly motivated individual, seeking the opportunity to aid in the advancement of your organization by contributing
excellent communication, problem solving, and customer service skills,
EXPERIENCE
Comcast Corporation
Communication Technician 3 (January 2014 – Present)
 Resolve customer issues for a wide range of service calls for residential and commercial customers for
various products and services
 Manage the installs, reconnects, and change of service requests for assigned customers which often
involves on the job troubleshooting
 Perform tutorials for customers to ensure customers know how to use Comcast equipment properly
 Resolve billing and payment inquiries while at customer sites
 Pitch up-sells and upgrades on company products and services
HHgregg
Sales Associate (August 2014 – November 2014)
 Assisted customers in making informed decisions based on their needs and wants which involved staying
up-to-date with all technology, product information, stock levels and store promotions
 Input sales orders into computer system to accurately tracks sale through the delivery or pickup process
 Managed merchandising for a specific area assigned daily which included cleaning, tagging, and ensuring
all display items are accurate
 Assisted in the developing and training of new associates when required
 Teamed with coworkers to ensure customers were provided with the best service possible
CDW
Warehouse Picker (August 2013 to May 2014)
 Filled warehouse orders by locating, pulling, and testing products for damages or defects as well as
completing all necessary paperwork associated with orders to ensure order was filled accurately
 Organized and maintained work area for the picking team to reduce errors and increase productivity and
efficiency
Jewel Osco
Service Desk Clerk / Self Checkout Clerk / Cashier (November 2012 to August 2013)
 Ensured all customers has a pleasantshopping experience which included greeting customers upon entry
to the store, assisting with loading of groceries in customer’s vehicles, resolving customer
complaints/concerns, and processing refunds and other transactions for customers
 Monitored customers to ensure that all groceries were scanned accurately and decrease potential theft
opportunities
 Supervised front-end staff which included adjusting work schedules and monitoring overall staff
activities
 Coordinated services with other departments throughout the store
 Performed cash reconciliations which involved counting cash drawers at the beginning of shifts to ensure
that amounts were correct with adequate change, recounting drawers at closing, refunding cash drawers
for cashiers, calculated total payments received during a time frame and reconciling to total sales for the
time period, computed and recorded totals of daily transactions
 Maintained knowledge of inventory, sales and product placement through the store
 Maintained overall organization and cleanliness of the checkout area
 Ensured that all lanes were adequately stocked with cash, receipt paper and grocery bags

2. E R V I N J A C O B S
eljacobsii@stu.clcillinois.edu
2118 Jethro Ave Home: 224-789-7375
Zion, IL 60099 Cell: 847-400-4683
Waukegan Park District
Site Coordinator, Camp Counselor,Special NeedsAssistant, Rental Supervisor (June 2008- August2014)
 Supervised children ages 5-12 and trained counselors during summer camp which included coordinating
weekly fieldtrips, various camp activities and games, daily schedules, and staying current on all safety
regulations
 Supervised children of varying ages during before and after care
 Communicated with parents and all other program related staff to ensure that activities ran smoothly
 Coordinated lunch services including preparing food for cookouts and special events
 Transported participants as needed in a park district vehicle
 Completed all necessary paperwork, incident reports , and maintain an accurate headcount at all times
 Cleaned, setup and maintained all equipment within camp area which included locking the facility and
setting all alarms.
 Provided one on one care for children with special needs.
 Supervised rentals for special occasions and events including set up, monitoring activities, and clean up.
EDUCATION
College of Lake County
 Bachelor of Science Commerce – Accountancy Honors (2011)
REFERENCES
Available Upon Request