1. Stephen Brown
Hyattsville, MD 20782
S.Brown_1228@yahoo.com – 301.768.9294
WORK EXPERIENCE
Kitchen Associate
World of Beer- Rockville,MD,-May-2016- Present
 Consistentlykept a clean and safe environment by adheringtoall federal, state and local
sanitation and safetyrequirements.
 Followed proper food handlingmethodsand maintained correct temperature ofall food
products.
 Established and maintained open, collaborative relationshipswith the kitchen team.
 Provided nutritious,safe, visually appealing, innovative and properlyprepared and flavored
food.
 Correctly and safely operated all kitchen equipment in accordance with set guidelines.
 Performed serving, cleaning, and stocking dutiesin establishments
Security Officer
American Security Programs- Vienna – Fairfax, VA- March2016- Present
 Investigated disturbances.
 Patrolled industrial premisesto prevent and detect signs of intrusion and ensure securityof
doors, windows and gates.
Desktop SupportTechnician
Freddie Mac - McLean, VA - January 2015 to October 2015
• Inspect computer hardware and reads order sheet listinguser requirementstoprepare
hardware for delivery.
• Install of hardware and peripheral componentssuch as monitors, keyboards, printers, and disk
drivesat user's location.
• Recommend & perform minor remedial actionsto correct problems.
• Refer major hardware problemsto 2nd level service personnel for correction.
• Onboard new hiresto ensure the necessary knowledge, skills, and behaviorsto become
effective organizational members.
• Installed over 150 monitors to newlyrenovated space.
• Experienced Service Now ticketing system to manage service request for equipment.

2. • Used active directory to set up new hire accounts.
• Ran inventory on laptops to ensure great quality for Freddie Mac employees.
• Respond to clientsinquiriesconcerningsystems operation and diagnoses system hardware,
software, and operator problemsusingRemedyticketing system.
Kitchen Manager
Chick-fil-A - Largo, MD - June 2011 to June 2014
• Supervised eight kitchen membersdaily, ensured excellent customer service
• Managed restaurant inventory, reduced wastage by80%
• Hired & trained new kitchen hires, improved service qualityand personnel retention
• Maintained kitchen shift schedule, helped improve shift efficiency
• Attended an management seminar in Atlanta to talkwith other Chick- Fil -A store to learn more
about what's new on the menu and ways to ensure better customer service
• Responsible for cleaning and sanitationsof utensils, dishes and equipment.
• Set up food stations with utensilsand condiments.
• Assist in puttingplatterstogether for outside eventsand charities.
• Prepare sandwiches,salads,and other foods for orders.
• Monitor temperatureson hot and cold foods
• Responsible for stocking, and inventory.
• Maintain cleanlinessand sanitation to work areasthrough the entire work day.
EDUCATION
Information Technology Training
Northern Virginia CommunityCollege - Arlington, VA
September 2014 to July 2015
Information Technology and English
Northern Virginia CommunityCollege
Cisco Networking Academy
AWARDS
Tech of the Month
September 2015
Completed over 150 tickets in without reachingSLA

3. Additional Skills
• Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows
Operating Systems;Windows 7 and 8; installingdrivers; basicHTML, blogs, and wikis; basic
understandingof database.
• Hardware: HPdesktops & laptops; Dell desktops & laptops; HP printers; general computer
buildsand repairs; hardware installationsand swaps; BlackBerryconfiguration; Ricoh Printer
configuration
• Networking: Networkingexperience (runningcables, troubleshootingconnections, activating
ports, basicrouter configuration, switches, Wi-Fi router)
• Support: Helpdesk: escalation and documentation on ticketing system, customer service support
(email, phone, and in person)