1. Patti Jean Pleichner
38890 Andrews Place
Willoughby, OH 44097 US
Mobile: 2163897779 - Ext:
Email: ppatti777@yahoo.com
Ohio Drivers License: RS164996
Availability: Job Type: Permanent
Work Schedule: Full-Time,Part-Time,Shift Work, Intermittent, Job Sharing,Multiple Schedules
Desired
locations:
United States - OH - Peninsula
Related
Experience
Cuyahoga Valley National Park
15610 Vaughn Road
Brecksville, Ohio 44141 United States
05/2015 – Present
Hours per week: 40
Interpretive Ranger
Duties, Accomplishments and Related Skills:
*CommunityOutreach Programs for children at local CommunityCenters and Cuyahoga Valley National
Park
*Maintain safety measures throughoutthe National Park
*Currently enrolled atEppley Institute for NPS Interpretive DevelopmentProgram - Advanced Certificate
Lake Metroparks
8800 Kirtland Chardon Road
Kirtland, OH 44094 United States
05/2013 - Present
Hours per week: 8
Information Specialist
Duties, Accomplishments and Related Skills:
* Assist Naturalistin presenting a variety of formal and informal programs including environmental
education programs - Kids Nature Club and Puppet Shows
* Interact with youth on an ongoing basis,educating aboutthe amenities ofthe Park
* Inform visitors about park facilities and resources,including PenitentiaryGlen Reservation,The Lake
Metropark system and natural history of the area
* Learns park resources byreviewing published maps,park research materials,and other documents
previouslyprepared by park rangers and other professionals and bytalking with park staff
* Provides assistance in connection with annual celebrations and assistin the operations of outdoor
concerts and other special events related to the programs and themes ofthe park
* Performs assignments in visitor center such as answering basic and typical questions aboutthe park
and its facilities. Performing various administrative duties,including frontdesk tasks
* Serves as a fee collector for equipmentrentals and outside vendors
* Operates computer to utilize programs offered. Operates park radio, phone and computer to
communicate with park staff and visitors

2. * Operates governmentSUV and ATVs while conducting interpretive activities throughoutpark
* Answers questions on directs inquiries to appropriate departments
* Maintains Nature Center files and keeps literature stocked
* Assists as needed in the execution of club meetings, special events and/or projects
* Operates The Nature Store point of sales register system as needed
* Hosts evening building rentals and special functions as needed
* Professional.Ability to exercise sound judgment
* Utilize trail system and attend staff trainings to gain knowledge ofthe park
Supervisor: Dan Burnett (440-256-1404)
Okay to contact this Supervisor: Contact me first
Lake Metroparks Farmpark
8668 Kirtland Chardon Road
Kirtland,OH 44094 United States
01/2004 - Present
Volunteer – 350 Hours per year
Lake Metroparks Farmpark Equine Volunteer - Light Horse Brigade
* Patrol the Lake Metroparks on horseback with Park Rangers
* Provide educational demonstrations for the public
* Assistwith special events including performing on horseback for special events throughoutthe year,
specificallyriding in Country Lights during the holiday season in 6 horse rides and solo,with horse and
rider dressing for the part
*Received LightHorse Brigade Volunteer of the Year 2013 for exceptional service
*Assisted in developing and presenting a variety of equine interpretive demonstrations with the intentto
both educate and entertain our visitors
*Assistin teaching classes and programs with small groups,as well as larger groups of20 participants
for camp programs
*Demonstrated passion for helping people and positive communication
*Ability to work on a number oftasks simultaneouslyand successfully
Supervisor:Susan Townsend (440-256-2122)
Okay to contact this Supervisor:Yes
The Holden Arboretum
9550 Sperry Road
Kirtland,OH 44094 United States
05/1998 - 12/1998
Hours per week: 40

3. Invasive Plant Species Technician
Duties, Accomplishments and Related Skills:
* Conducted basic research of plantspecies
* Demonstrated knowledge ofplantspecies byremoving invasive plants
* Planted and pruned trees/bushes
* Assisted with Christmas Greens classes and various educational programs
Supervisor: Dawn Gerlica (440-946-4400)
Okay to contact this Supervisor: Yes
MBNA/Bank of America
25875 Science Park Drive
Beachwood,OH 44122 United States
11/2000 - 10/2013
Salary: 45,000.00 USD Per Year
Hours per week: 40
Senior Account Manager Collections/Home Service Specialist
Duties, Accomplishments and Related Skills:
* Volunteered for Trail Sweep Project - Cuyahoga Valley National Park - Adopt a Trail – 7 years
Performed monthlymaintenance ofTree Farm Trail and removed invasive plant species
* Financial professional with 12 years experience in credit and collections,pursuing all phases of
collections for a portfolio of delinquentaccounts and assisting bank creditcard customers who were
experiencing financial stress
* Researched and analyzed accounts prior to initiating debtor contact: examine historical data,utilize
skip tracing techniques and evaluate pastcollection efforts
* Negotiated and secured paymentof pastdue balances,employing sound judgmentto determine
effective and economical means ofcollection,with the goal of mitigating losses
* Handled difficultinteractions with tact and diplomacyto develop good working relationships with
customers
* Defined tailored paymentplans and advise customers on how to implementtheir specific plan
* Documented accountstatus and all customer interactions in collections database applications;
generate correspondence to customers per institutional guidelines
*Maintained the highestlevel of confidentialitywhen dealing with accounts and customers
* Collected on a $1-2 M portfolio (approx. 175-200 accounts) in a typical month,and often much higher
* Recognized as a Customer Assistance Business Leader for collecting almostdouble the monthlygoal;
consistentlyexceeded established collection goals while maintaining high productivity
* Self-motivated professional with excellentinterpersonal,written,and oral communication skills
* Ability to take direction and work in a team environment,as well as independently;abilityto multi-task
* Employer-provided training on processes,protocols and regulations
Supervisor: Paul Gordon (704-386-5681 )
Okay to contact this Supervisor: Yes
Additional
Experience

4. Ameritrust
One Park Place
Painesville,OH 44077 United States
06/1976 - 06/1977
Salary: 20,000.00 USD Per Year
Hours per week: 40
Customer Service Specialist-Teller
Duties, Accomplishments and Related Skills:
*Handled Financial Transactions for the Bank
*Balanced drawer on a daily basis
Supervisor: Miss Smith (440-352-4000)
Okay to contact this Supervisor: Contact me first
Education: Lakeland Community College, Kirtland,OH United States
Associate's Degree 05/2015
GPA: 3.2
Credits Earned: 62 Semester hours
Major: Arts
Relevant Coursework, Licenses and Certifications:
Introduction to Geography 150
Physical Geology 110
Historic Geology120
Cultural Anthropology 1150
World Regional Geography1600
Astronomy/Physics 1500
Affiliations The Holden Arboretum - Member and Volunteer
Reference Name Employer Title Phone Email
Susan Townsend
(*)
Lake Metroparks
Farmpark
Equine Specialist 440-968-
3696
stownsend@lakemetroparks.com
Eileen Consolo
(*)
Lakeland
Community
College
Career Specialist 440-953-
7000 econsolo@lakelandcc.edu
Cherie Saurwein Self Employed Interior Design 440-729-
2338
(*) Indicates professional reference