1. Karen Mammen
AuroraColorado (720) 939-0121 krmammen@hotmail.com
Professional Profile
Highly awarded,business professional with extensive experience inoffice managementandadministrativeskills.
Specific areasof proficiency include managing all aspectsofpayroll,customer service anddataentry.
Areasof expertise includesbut isnot limitedto:
- Account Collections - AccountsPayable - Proceduresand ProcessImprovement
- Data Accuracy - Filing Systems - Correspondence
- Payroll Management - Client Relationships - Payroll Systems
- Employee Training - Store Management - Retail Sales
- Problem Solving - Employee Communication - Compliance
- Event Planning - Educational Presentations - Fundraising
Awardsand Accomplishments:
 Awardedmultiple “212”awardswhile at Paychex for going above andbeyond.
 Received“outstanding”scoresoncustomerfeedbackcomment cardsfrom Paychex clients.
 Received“superior” ratingsfrom all previoussupervisors.
 ReceivedNational acclaim from numerousnational publicationsandnewsoutletsfor environmental and
conservationworkincluding the dolphin-safe tunacampaign.
Work Experience
Kforce/Arrow Electronics – Greenwood Village, CO Feb. 2015to Mar.2o15
AccountsPayable Coordinator (Full-Time TempPosition)
 Workedwiththe accountspayable coordinator onanew imaging systemsproject using applicationssuch asOracle,
WebCenter andMarkView.
 Readsource documentsincluding cancelledchecks,salesreportsandbillsand entereddatainspecific datafields
using keyboards or scanners.
 Compiled,sortedandverifieddataaccuracy prior toentry correctingerrorsasnecessary.
 Maintainedlogsof activity andcompletedworkinExcel.
Four Winds Interactive, LLC – Denver, CO May 2014 toAug.2o14
Legal and Contact ServicesAssistant
 Preparedpast documentsfrom multiple filing systems,organizing themintoasingle recordkeeping system.
 Convertedpaper documentstoelectronic filesincluding archiving paper documentsrequiredfor the legal
department.
 Workedonmultiple computersoftware programsincluding “SalesForce”for legal andcontract services.
Complete Collection Services of South Florida – Oakland Park, FL Feb. 2011 – Jun.2011
Past Due AccountsAssistant
 Processedall incoming mail,including bankruptcy notices,other court case materials,paymentspatientdispute
statements,deathcertificates,insurancecards,etc.
 Notedthe correspondenceinbothsystemsincluding scanning the documents.
 Printedout individual billsandsent them tothe patients.
Paychex – Denver, CO Oct.2003– May. 2010
Senior Payroll Specialist
 Managedpayroll and taxedfor approximately 280businessclientswithanestimate 5,000employees.

2.  Establishedpayroll scheduleswithclientsandenteredall payroll datatoprocessclient payroll andtax returns(W-2’s,
W-3’s, W-9’s, 940’s, 941’s, state andlocal) including direct deposit.
 Providedoutstanding customer servicetoall clientsviatelephone,fax andemail.
 Resolveda wide-variety ofclient questionsandproblemsinatimely manner.
 Acquiredexpert-levelknowledge ofthe payroll processing system includingchangesinpayroll laws.
 Workedwithfederal,state andlocal tax agenciesonbehalf of the clients.
 Receivedanddistributedcorrespondence toensurecompliancewithfederal state andlocal labor lawsand
regulations.
Transportation Security Administration (TSA) – Denver International Airport Aug.2002 toOct.2003
TransportationSecurityAdministrationScreener andLead
 PerformeddutiesasaScreener,Trainer andLead.
 Helpedthe TSA expandby over 1000employeesasa trainer.
 PromotedtoLeadScreenerwithworkincludingdistributing andbalancing workloadsandtasks among 12 employees.
 Approvedschedule changesandresolvedcomplaintsofpassengersand employees.
 Representedthe worksectionincommunicationswithupper-management,including informationbriefings
concerning security-sensitiveinformation.
6th Avenue Pet Supply – Denver, CO Feb.2000 toAug. 2002
Store Manager
 Managedoverall store operationandemployees.
 Ordered,picked-upandstockedsuppliesfrom multiple vendorsandscheduledoutgoing deliveries.
 Recognizedfor outstanding customerservice inmany instances.
 Conductedretail salesincluding store opening andclosing duties.
 Trackedlate paymentsandidentifiedandcorrectederrorsinbilling andcoding.
Cashway Pet Supply Feb. 1993to Feb.2000
Receptionist/Office/DataEntry
 Managedand conductedwholesale customerorders.
 Maintainedall payable andreceivable accountsincluding following uponaccountsandcollections.
 Developedprice photoguidebooks.
 Postedpaymentsfrom customersand3rd
party sources.
Education
Certifications
CPR Certified – AmericanHeart Association
MedicationCertified – ArvadaMeridian
CertifiedNursing Assistant Licensed(CAN)
Volunteer Work
Volunteeredat organizationsthat are non-kill,non-profit animal sheltersinAuroraandDenver, CO.
Teacher’saide at AuroraQuest K-8transporting kids,selling concessions,organizing fundraisersandhelping teachersand
staff.
Nature’sEducatorsmainvolunteers,cleaning,feeding,handling,fundraising,event planning,donationraising and talking
withthe public about birdsof prey and reptiles. Awardedmultiple “Volunteerofthe Month” awardsincluding 2014.
CertificationofAppreciationrecognizedfor the most hoursworkedin2014. Successfully ranthe 1st
annual 2014
motorcycle run. Basedonthissuccesswill be running the 2015run.