1. DARRYL CARTER
4600 Wabash • Kansas City, MO 64130
• 816-923-0149 816-372-8407
• drenaudc@hotmail.com
Objective
To obtain viable employment with a company that will allow me to utilize my
customer service skills, sales skills or office equipment repair skills.
Highlights of Qualifications and Experience
•Customer Service – Worked from home collecting medical information and various
insurance related data for new applications for life insurance. Set appointments for
medical exams at the close of interviews and if no interview is necessary, direct the
call to its proper location. Worked in a call center performing the collection of medical
records for new applications for health insurance. Worked in an emergency room
performing clerical duties for level II emergency room.
•Clerical-Worked as a Unit Secretary for area hospital performing clerical duties for
Trinity Hospital in there Emergency Room Department. Worked as an Office Assistant
III/Admissions Clerk performed data entry in to computer data base for patients
being admitted to the hospital. Collected and deposited insurance deductibles, secure
signatures on forms. Also trained newly hired clerical staff.
•General Office Clerk- Experienced in filing, typing and answering multi-line
telephone system. Entered data on a computer, scan documents, sort mail, answer
e-mail, and file papers and reports.
•Receptionist-Greeted people as they entered hospital. Answer questions and
gathered information pertaining to their visit, and prepared information to be
forwarded to the corresponding processing area. Answered multi-line telephone
system and routed calls to appropriate department within hospital.
•Office Machine Technician-Maintained eight floors of multi-function printers,
maintained paper stocks for those printers, and assembled finished print jobs. Also
scanned documents and ran large printing jobs for various companies.
•Sales-Worked in call center and sold computers, computer software, and other
computer products according to the customer specifications. Also worked as a door
to door sales person selling lawn care products, and maintenance services to home
owners.
Employment History
2013 to Present Starwood Hotels & Resorts - Sheraton Kansas City at Crown Center
Laundry- Linen Runner
Maintains linen supplies in a busy hotel.
2012 - 2013 Teletech on contract with Comcast Cable Denver Co
Customer Service Representative
Work at Home Representative.
2011 - 2011 Alpine Access on contract with Cigna Dental Insurance Kansas City,
Kansas
Customer Service Representative
Work At Home Representative
2008 - 2008 Today's Staffing on contract with Convansys Lenexa, Ks
Insertor Operator

2. Operation and Maintain a high speed mail insertion machine.
2007 - 2008 Westaff on contract with Xerox on contract with Zurich Life Insurance
Shawnee Mission, Kansas
Document Technician
Maintained eight floors of multi-function printers, maintained paper stocks for those
printers, and assembled finished print jobs. Also scanned documents and ran large
printing jobs for various companies.
2007 - 2007 TruGreen Chemlawn Lenexa, Ks
Area Sales Representative
Seasonal door sales of lawn care products and services.
1998 - 2006 Accounts Receivable Options Kansas City, Mo
Customer Service Representative
Collect medical information for various large insurance companies for new
applications for life insurance. Set appointments for medical exams at the close of
interviews and if no interview is necessary direct the call to its proper location.
1997 - 1998 Centennial Life Insurance Company Overland Park, Ks
Customer Service Representative
Collecting medical information for new applications for health insurance. In
accordance with their answers, the proper forms must be filled out and included in
there application. This was a call center related position.
1997 - 1997 Trinity Lutheran Hospital Kansas City, mO
Unit Secretary
Clerical support for a Level 2 Emergency Room.
1994 - 1995 Gateway 2000 Kansas City
Sales Representative
Part time computer sales for a direct computer to customer manufacture. Recognized
as the one part time sales representative that always exceeds his monthly quota.
1987 - 1988 University Of Kansas Medical Center Kansas City, Kansas
Receptionist
Greet the people arriving at the hospital for any related business, gather any
necessary information concerning their visit and prepare it to be passed on to the
correct processing area.
1988 - 1996 University of Kansas Medical Center Kansas City, Kansas
Office Assistant III/Admissions Clerk
Entering the person data of incoming patients into the database, establish and
document the existence of insurance. Collect and deposit any necessary deductibles,
secure their signatures on the necessary documents in accordance with the insurance
plan used to enter the hospital and hopefully ease any concerns they may have
about their entrance into the hospital. Train and professional growth of newly hired
interviewers.
Selected Training and Certifications
Certificate In Computer Programming, Electronic Computer Programming Institute,
Kansas City, MO, 86, GPA: 2.85
Associates Arts Degree in Liberal Arts, St. Louis Community College, St. Louis, MO,
84, GPA: 2.7
GED in Liberal Arts, Paseo High School, Kansas City, MO, 74, GPA: 2.5