Karen Gray has over 10 years of experience in sales and customer service roles. She has a proven track record of building strong relationships with customers, uncovering new sales opportunities, and overcoming objections. Her focus is on providing value, generating interest, and increasing revenue through strategic relationship building and problem solving skills. She has a background in outbound sales, customer care, and account management.

1. KAREN GRAY
karengr1956@gmail.com (770-733-4293) Buford, GA
Sales Representative 10 + Years Offering,
10+ years Sales Skills experience. I am accustomed to high volume and quick decision making in fast-
pace environment where quick response is critical. My focusing is building relationship, prequalifying
potential customers and uncover new sales opportunity, bring value and generate interest in the
company. With a profound understanding and use of basic selling technique, asking probing and open
end questions, allows me to overcome objection. By being a positive and productive worker, allows me
the ability to resolve complex issues and win customer loyalty,
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Key Accomplishments:
 Relationship driven approach to yield higher than expected growth and increase revenue
 Leveraging best practices to obtain revenue and market growth, by offering competitive
advantage in a cost efficient manner.
 Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,
and use tact and diplomacy to find common ground and achieve win-win outcomes.
 Information and record keeping management, keeping general contact information updated in
customer account files in the data base system.
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EXPERIENCE
Customer Care Specialist (CitiMortgage)
07/27/12 to Present Assurant Special Property, Duluth GA
• Handle incoming calls for Homeowner Policyholder and Insurance Agents inquiries for Hazard
Insurance, pertaining to processing and disbursing payments for Hazard Insurance.
• Update and correct policy errors for Homeowners policy information, entering into the data base
system corrected policy information and disbursement of Hazard Insurance Payments.
• Relay accurate and detailed information through inbound and outbound calls that pertain to Hazard
Insurance, Mortgage Banking and Property Loss.
• Utilize CitiMortgage resources for problem resolution for customer concern, needs, priority and
challenges for best-option solutions,(FIRST CALL RESULITION).
Outbound Telephone Sales Representative
06/27/2010 to 09/19/2012 CDS /G E Capital (CARE CREDIT), Henderson NV
• Conducted 60 to 100 outbound sales call per day as representative for CARE CREDIT a division of G.
E. Capital, client base consist of Dentist, Veterinarian, Orthodontist, Audiologist, Cosmetic Dentistry
and Cosmetic Surgery Practices.
• Ability to uncover new sales opportunity by reaching critical decision maker resulting in bring value
to generate interest in the company, provided quotes and executed online policy, procedures and
policies changes.
• Focus calls on customer services, development and retention for existing customer, to achieve the
goal too increase in processing application for CARE CREDIT, increase revenue and incremental
sales in the mark place
Accounts Relationship Manager
11/27/205 to 04/19/2010 W.W. Grainger Industrial Supplies, Alpharetta GA
Continued…

2. KAREN GRAY
Page 2
• Preformed Business to Business inbound and outbound sales calls. Portfolios of customers
contain approximately 150 to 200 pre-established assigned account, serving as primary liaison
between Grainger and Government customer to expand relationship, assess analyze and address all
customer business purchases and needs, and grow sales volume.
• Duties consist of building relationship, prospecting new contact (Decision Markers), prequalifying
potential customer, under covering sales opportunities, negotiating sales price to determine how
Grainger can best align itself as a product and services partner to current and further business
needs.
• Forecasting, managing customer accounts, order fulfillment, coordinating with vendors for
outsourcing products, and pipeline management resulting in increased sales and incremental sales
revenue,
• Engaging Decision Maker and Gate Keeps in meaningful dialogue that relates to their unique needs,
priorities, challenges objection, and recommendation for suitable resolutions to complete the sales
process.
SKILLS:
NAME LEVEL LAST USED/EXPERIENCE
Sales/Negations/Overcoming
Objection/Persuasiveness
Expert Currently used/10 +years
Relationship Building/Listing/Empathy Expert Currently used/10+ years
Computer Operations/Call Center Expert Currently used/10+ years
MSOffice and Windows, Word, Excel, SAP, CRM Intermediate Currently used/10 +years
EDUCATION:
Southeast College of Technology, Mobile, AL 1986 to
1988
AAS, BUSINESS