Slides from The Feedback Effect Workshop presented at the virtual Agile2021 conference by Nicole Spence-Goon and Julie Wyman on July 21, 2021

1. The Feedback
Effect
AGILE2021
Nicole Spence-Goon
Julie Wyman

2. Story Time

3. When feedback
turns…
destructive

4. 1:1
Feedback

5. Workshop Goals
1. Know common feedback
anti-patterns to avoid
2. Practice feedback delivery
• Get in the feedback state of mind
• Learn how to provide impact feedback
• Learn constructive re-framing
3. Recap and takeaways

6. Anti-
patterns

7. Lacking
Specifics

8. Non-direct
feedback

9. Not
Timely

10. Public Feedback

11. What
feedback
anti-patterns
have YOU
experienced
most?
Use Mentimeter to respond!
Direct link: https://www.menti.com/nfzvumt1zd
Go to www.menti.com, enter code: 4503 2303

12. Feedback Delivery

13. The Engaged Feedback
Checklist
q I’m ready to sit next to you rather than across from you.
q I’m willing to put the problem in front of us rather than between us (or sliding it
toward you).
q I’m ready to acknowledge what you do well instead of picking apart your
mistakes.
q Ready to listen, ask question & accept I may not fully understand the issue
q I recognize your strengths and how you can use them to address your challenges.
q I can hold you accountable without shaming or blaming.
q I am open to owning my part.
q I can genuinely thank someone for their efforts rather than criticize them for their
failings
q I can talk about how resolving these challenges will lead to growth and
opportunity
q I can model the vulnerability & openness that I want to see from you
I know that I’m ready to give feedback when…
Source: Brene Brown’s Dare to Lead | www.brenebrown/daretolead
Before You Jump In...

14. Impact
Feedback

15. Impact Feedback
Format
What is it?
Give feedback from
your perspective.
Allows you to have your
emotional needs acknowledged.
Must provide your feedback
in a timely manner.
When you
[person's behavior],
the impact on me was
[your reaction].
Response
Thanks for bringing this
to my attention.
Thanks for making me
aware of the impact
this had on you.

16. Impact Feedback Examples
When you cut me off in the team meeting, the impact on me was
that I felt like my voice wasn’t being valued and I stopped contributing.
When you trusted me to lead the presentation on project risks,
the impact on me is that I felt empowered to represent the team
and more comfortable engaging in project discussions.

17. Pair Practice:
Impact Feedback

18. Pair Practice Scenarios
First person scenarios:
1) You get asked to mentor a new team member
2) A team member waited until right before a presentation
was due to ask you for help
3) Or pick your own!
SWITCH
Second person scenarios:
1) You get asked to present in a high-profile meeting
2) A leader keeps shutting down each of your ideas before
you’re even able to finish
3) Or pick your own!
Deliver as
impact feedback:
When you
[person's behavior],
the impact on me was
[your reaction]

19. Impact
Feedback
Debrief
Share via Menti

20. excella.com | @excellaco
Constructive Reframing:
JUST FLIP IT.

21. The Dark Place: Destructive Criticism

22. The Good Place: Constructive Criticism
Describing Share
observations
Explain the
Impact
Asking Be curious
Walk in their
shoes
Suggesting Offer
suggestions
Be specific
Encourage
Dialogue
Give chance
to respond
Get their
thoughts

23. Transform Destructive into Constructive
Destructive Constructive

24. Reframe your Feedback
Judging Assuming Telling Monologue
Describing Asking Suggesting
Engage in
Conversation
Usually, not sharing
these ideas makes
it difficult to convince
the client that...
You had some great points
in your presentation.
I noticed you didn’t
mention these 2 key ideas
I'm curious, was
there a reason
you left out these
points?
Next time, how
about switching…
What do you
think?
Your presentation could
have been better...
...probably
because you needed to
prep more.
Here's how you fix it... Got it? Great.

25. Pair Practice:
Constructive Reframing

26. Practice Scenarios
• Pick one of the two examples or create
your own
Feedback Examples:
1) Your code format is terrible, so clearly you're
not a great developer. Here's how you fix it...
2) You were spaced out in the workgroup
meeting, and you didn't show any initiative,
because you didn't speak up. I'll just
bring Tom to next session instead.
• Reframe into Constructive Feedback
Constructive
Reframing:
Describing
Asking
Suggesting
Encourage Dialogue

27. Constructive Reframing:
Debrief
Share via Menti

28. Wrapping up
Recap.
Takeaways.
Resources.

29. 1. Know common feedback
anti-patterns to avoid
2. Practice feedback delivery
• Get in the feedback state of mind
• Learn how to provide impact feedback
• Learn constructive re-framing
3. Recap and takeaways
Workshop Goals

30. Share your insights
What ideas can you take away from the workshop to update your
approach the next time you deliver feedback?

31. Resources
Radical Candor (book)
Radical Candor (video summary)
The Feedback Fallacy
The Engaged Feedback Checklist
4 Things to Do Before a
Tough Conversation
How Leaders Can Get Honest
Productive Feedback
Taking Constructive Criticism
Like a Champ

32. Nicole Spence-Goon
nicole.spence-goon@excella.com
https://excellalabs.com/author/nicole-spence-
goonexcella-com/
linkedin.com/in/nicole-spence-goon
Julie Wyman
julie.wyman@excella.com
https://excellalabs.com/author/julie-
wymanexcella-com/
linkedin.com/in/julie-wyman/
Let’s
connect!
@excellaco
Excella
@excellaconsulting