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The Feedback Effect

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In this this highly interactive workshop, we hope to reduce anxiety around delivering and receiving feedback. First, we’ll discuss what makes giving feedback such a challenge and then introduce several different frameworks and approaches that you can use to prepare and organize your feedback and your response. Then, we’ll practice together through a series exercises in a fun and safe setting. We’ll be swapping roles as we go along, so that everyone has equal opportunity to practice giving and receiving feedback.

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The Feedback Effect

  1. 1. excella.com | @excellaco The Feedback Effect Nicole Spence-Goon & Julie Wyman
  2. 2. Story Time
  3. 3. excella.com | @excellaco When feedback turns… destructive
  4. 4. excella.com | @excellaco 1:1 Feedback
  5. 5. excella.com | @excellaco Agenda 1.Understand our own challenges and fears when it comes to feedback 2.Improve our feedback delivery • Learn a technique to reframe destructive feedback • Learn how to provide impact feedback 3.Be able to respond openly & with curiosity when receiving feedback
  6. 6. Feedback Why? is hard
  7. 7. excella.com | @excellaco Small Group Discussion 1) Video • What stood out to you? • What felt true to your experiences? What didn’t? 2) Can you think of a time when you… • Had feedback to give, but didn’t? What held you back? • Gave feedback and it didn’t go well? • Felt defensive about feedback you were given?
  8. 8. Feedback Anti-patterns
  9. 9. excella.com | @excellaco Lacking specifics
  10. 10. Non-direct feedback
  11. 11. excella.com | @excellaco Not timely
  12. 12. excella.com | @excellaco Public feedback
  13. 13. Feedback Delivery
  14. 14. excella.com | @excellaco Impact Feedback
  15. 15. excella.com | @excellaco Impact Feedback What is it? Like SBI (Situation-Behavior-Impact) Feedback, you give feedback from your perspective. It allows you to have your emotional needs acknowledged. You must provide your feedback in a timely manner. Format Response Thanks for bringing this to my attention. Thanks for making me aware of the impact this had on you. When you [person's behavior], the impact on me was [your reaction]
  16. 16. excella.com | @excellaco Impact Feedback – Examples When you cut me off in the team meeting, the impact on me was that I felt like my voice wasn’t being valued and I got frustrated. When you said my idea was too simple, the impact on me was that I felt embarrassed in front of my peers. When you complemented me for raising a project risk, the impact on me is that it made me feel more comfortable and empowered to contribute to the project discussions.
  17. 17. excella.com | @excellaco Pair Practice: Impact Feedback
  18. 18. excella.com | @excellaco Practice Scenarios First person scenarios: 1) You get asked to mentor a new team member 2) A team member waited until right before a presentation was due to ask you for help SWITCH Second person scenarios: 1) You get asked to present in a high-profile meeting 2) A leader keeps shutting down each of your ideas before you’re even able to finish Reframe as impact feedback: When you [person's behavior], the impact on me was [your reaction]
  19. 19. excella.com | @excellaco Share your experience
  20. 20. excella.com | @excellaco Constructive Reframing: JUST FLIP IT.
  21. 21. excella.com | @excellaco The Dark Place: Destructive Criticism Got it? Great. Here's how you fix it You probably should have prepped more Your presentation could have been better
  22. 22. excella.com | @excellaco The Good Place: Constructive Criticism
  23. 23. excella.com | @excellaco Transform Destructive into Constructive Destructive Constructive
  24. 24. excella.com | @excellaco Judging Assuming Telling One-way conversation Describing Asking Suggesting Start a conversation Reframe your Feedback Your presentation could have been better You probably should have prepped more Here's how you fix it Got it? Great. Not sharing these ideas will make it difficult to convince the client that... In the presentation, I noticed you didn't include these 2 key points I'm curious, is there a reason you left out these points? Have you thought of … What do you think of these ideas?
  25. 25. excella.com | @excellaco Pair Practice: Constructive Reframing
  26. 26. excella.com | @excellaco Practice Scenarios Constructive Reframing: Describe Ask Suggest Start conversation First person scenario: Your code format is terrible, so clearly you’re not a great developer. Here's how you fix it... SWITCH Second person scenario: You were spaced out in the meeting and you didn’t show any initiative because you didn’t speak up. I’ll just bring Tom next time instead.
  27. 27. Constructive Reframing: debrief
  28. 28. excella.com | @excellaco In general… Start with positive feedback Practice first – write it out or try with someone else Consider your audience and their personality Balance empathy and honesty
  29. 29. excella.com | @excellaco The Feedback Fallacy Marcus Buckingham Ashley Goodall FROM THE MARCH–APRIL 2019 ISSUE OF HARVARD BUSINESS REVIEW https://hbr.org/2019/03/the- feedback-fallacy
  30. 30. Receiving Feedback
  31. 31. 6 Steps Framework
  32. 32. excella.com | @excellaco 1. STOP your first reaction 2. REFLECT on the benefit of getting feedback 3. LISTEN for understanding 4. Say THANKS 5. ASK questions to deconstruct the feedback 6. Focus on what you LEARNED 6 Steps Framework Recap
  33. 33. excella.com | @excellaco What's the 2% truth that you can acknowledge in any piece of feedback?
  34. 34. excella.com | @excellaco Your response impacts future willingness to share feedback with you. We all need feedback.
  35. 35. Self-reflection
  36. 36. excella.com | @excellaco Wrapping up Recap. Takeaways. Resources.
  37. 37. excella.com | @excellaco Recap 1.Understand our own challenges and fears when it comes to feedback 2.Improve our feedback delivery • Learn a technique to reframe destructive feedback • Learn how to provide impact feedback 3.Be able to respond openly & with curiosity when receiving feedback
  38. 38. excella.com | @excellaco Draw out your insights
  39. 39. excella.com | @excellaco Resources • Effective Feedback • Radical Candor book • Radical Candor video summary • 4 Things to Do Before a Tough Conversation • How Leaders Can Get Honest, Productive Feedback • Receiving Feedback • The Feedback Fallacy
  40. 40. excella.com | @excellaco

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