Difficult Conversations in Creative Environments ~ IA Summit 2009

Dan Brown
Dan BrownInformation Architect and UX Designer
••
Mastering Difficult Conversations ,[object Object],[object Object],[object Object]
Introductions
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Let’s Start with the Basics the Basics ,[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Best Practices Be Positive
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Best Practices Engage Your Audience
[object Object],[object Object],[object Object],[object Object],Communication Best Practices Empathize
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Best Practices Lighten Up
A Site Map of Communications ,[object Object]
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
Difficult Conversations :: © Copyright EightShapes, LLC 2009
[object Object],They’re the People that You Meet that You Meet
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],It’s Called Work Work
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Too Many People Involved
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (People) Poor Team Member Performance
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Losing Momentum
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicating Design Defending Decisions
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicating Design Design Reviews
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Planning Design Resources, Scope, & Timelines
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (People) Resolving Conflicts
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (People) Resolving Conflicts (among Stakeholders)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Defending Status & Progress
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managing Bumps in The Road (Circumstances) Project Failure
Planning Design Resources, Scope, & Timelines Communicating Design Design Reviews Defending Decisions Managing the Bumps in the Road People Resolving Conflicts (internal & stakeholder) Poor Team Member Performance Too many people Circumstances Defending progress Losing Momentum Project Failure The Situations That We Face
Sample Scenarios
[object Object],[object Object],[object Object],[object Object],Role-Playing » The Missing Deliverable The Missing Deliverable
[object Object],[object Object],[object Object],[object Object],[object Object],Role-Playing » The Late Stakeholder The Late Stakeholder
[object Object],[object Object],[object Object],[object Object],[object Object],Role-Playing » The Evasive Critique The Evasive Critique
[object Object],[object Object],Tricks of the Trade the Trade
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
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Difficult Conversations in Creative Environments ~ IA Summit 2009

••
EducationBusiness

Information Architects work in environments that demand close collaboration with other people, primarily clients and colleagues. Design teams of any size need to manage the logistics of the design process, collaborate with each other to solve complex problems, and communicate those ideas effectively. Clients also exert pressure on the design team, presenting the design problem and vetting potential solutions. Successful senior designers and team managers must know how to navigate these waters delicately. Every one of these activities–from clarifying requirements to presenting design ideas to walking through revisions–requires working with other people. Every task on a design project has some element of communication and collaboration. And these infinite touchpoints within the team (designers, managers, stakeholders, and clients alike) represent risks to the project: one misstep and the project can come to a screeching halt. This workshop is for information architects to help them understand and improve the core communications skills for working with teams and clients. Junior information architects seeking advancement will benefit from this opportunity to explore the crucial skills that separate them from senior designers.

Dan Brown
Dan BrownInformation Architect and UX Designer

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Difficult Conversations in Creative Environments ~ IA Summit 2009