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Scrum Gathering Minneapolis_4.18.18_Managing Resistance with Kanban


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Managing Resistance: How the Kanban Methods Supports Lasting Change

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Scrum Gathering Minneapolis_4.18.18_Managing Resistance with Kanban

  1. 1. Managing Resistance How the Kanban Method Supports Lasting Change Julie Wyman & Sarah Shirck (@spark_CM)
  2. 2. | @excellaco Agenda • Why do people resist Agile? • How Kanban & Change Management Can Help • What Now? Recommendations & Resources
  3. 3. | @excellaco Sometimes Agile doesn’t stick Why?
  4. 4. | @excellaco VersionOne, 12th Annual State of Agile Report Organizational culture at odds with agile values Top challenges 53% General organization resistance to change46% Inadequate management support and sponsorship 42%
  5. 5. | @excellaco Who’s heard of Kanban?
  6. 6. | @excellaco Kanban Level Set • Visibility • Collaboration • Explicit Policies • Predictability • Flow • Pull- system • Limit WIP • Focus Visual approach to work that emphasizes flow, collaboration, and evolutionary change
  7. 7. | @excellaco Who’s heard of Change Management?
  8. 8. | @excellaco Change Management Level Set • Personal growth and development • Reducing impact of change • Empathy, understanding, and encouragement • Clear communication • Managing expectations • Creating an engaged culture Helps reduce the impact that change has on an organization, its culture, its people, and its ability to fulfill its vision and mission
  9. 9. | @excellaco Identity Incremental Change Feedback Loops Personal growth and development Reducing impact of change Empathy, understanding, and encouragement Creating an engaged culture Managing expectations Clear communication Pull-system Flow Limit WIP Predictability Visibility Focus Explicit Policies Kanban Change Management
  10. 10. | @excellaco Identity Roles, Responsibilities, Skills, Sense of Self
  11. 11. | @excellaco Identity A sense of identity is what makes every person, team and organization unique: • biographies • role identities • unique characteristics • personal experiences (private & public)
  12. 12. | @excellaco
  13. 13. | @excellaco Small, incremental change Gain agreement to pursue improvement through evolutionary change
  14. 14. | @excellaco Scrum Proto-Kanban Do ALL these – or you’re not doing Scrum Roles: Developer, Scrum Master, Product Owner Artifacts: Product Backlog, Sprint Backlog, Increment Events: The Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retro Start with what you do now & For example, you may start without… Kanban Cadences: Standup, Replenishment, Operations Review, Delivery Planning, etc. Work in progress (WIP) limits or WIP limits per person build towards a true Kanban System
  15. 15. | @excellaco
  16. 16. | @excellaco Feedback Loops At all levels
  17. 17. | @excellaco Feedback Loops Shape and inform strategies Across the whole system – not just at the team level
  18. 18. | @excellaco Benefits Reduce Resistance – Less Disruption Continuous Improvement
  19. 19. | @excellaco Reduces Resistanc e
  20. 20. | @excellaco Managing Resistance • Respect individual identity • Encourage and advocate for management’s support and sponsorship • Provide clarity around the details of the change (e.g. when/how it will be introduced and intended outcome) • Communicate how roles, responsibilities, and value will translate during the change • Engage, empower, and support change champions and coalitions
  21. 21. | @excellaco Less Disruption
  22. 22. | @excellaco Kanban Many small j-curves to limit the disruption Cost / pain of change Payback period Capability Time Current Capability Desired Future Capability Based on image from: David Anderson’s March 2017 Kanban Coaching Professional Masterclass Reducing the disruption
  23. 23. | @excellaco Continuous Improvement
  24. 24. | @excellaco Feedback Loops Drive Continuous Improvement Avoid the checklist trap Never “done” Evolving solution
  25. 25. | @excellaco What Now?
  26. 26. | @excellaco Questions to consider…
  27. 27. | @excellaco Identity 1. Have you considered how potential changes may impact an individual’s identity and their perception of the value they provide? 2. Do individuals understand how their skills, role, and responsibilities will be impacted by the change? 3. Do individuals buy-in to the proposed changes? Incremental Change 1. How can larger changes be broken up into many smaller efforts? 2. What high value activities or process changes can be made at the start to encourage buy-in and ease the transition? Feedback Loops 1. Are you creating and promoting a safe space for people to ask questions and voice concerns? 2. Have you communicated the cadence and forums in which feedback will be gathered? 3. Are you gathering feedback across the whole system?
  28. 28. | @excellaco In Summary… • Consider Kanban as an alternative path to agility • Kanban’s change management principles help: • Reduce resistance • Limit disruption • Create a continuous improvement culture • Increase the likelihood of success and achieving lasting change
  29. 29. | @excellaco Resources Kanban: Successful Evolutionary Change for Your Technology Business Lean from the Trenches: Managing Large-Scale Projects with Kanban The 8-Step Process for Leading Change Prosci
  30. 30. | @excellaco Questions?