Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Agile2019_Observational Skills Workshop

21 views

Published on

What's Really Going On? An Observational Skills Workshop presented at Agile2019

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Agile2019_Observational Skills Workshop

  1. 1. What’s REALLY Going On? An Observational Skills Workshop Julie Wyman & Mark Grove excella.com | @excellaco
  2. 2. Agenda 1) Warm Up 2) Context Setting • Areas of observation • Sharing observations 3) Practice! • 2 activity rounds • Small-group discussion 4) Wrap Up • Full-group debrief
  3. 3. excella.com | @excellaco Imagine… You’ve recently joined a team as coach, consultant, or Scrum Master. You decide the best way to start is to “simply” observe the team working. • What do you notice? • What do you look for?
  4. 4. excella.com | @excellaco More than simply what you see on the surface.
  5. 5. excella.com | @excellaco Getting below the surface some examples
  6. 6. excella.com | @excellaco Body Language • Crossed arms? • Leaning closer? Leaning away? • Pointing?
  7. 7. excella.com | @excellaco Tone of Voice • Whose voice is louder? Whose is softer? • When does it get louder? • When does it get softer?
  8. 8. excella.com | @excellaco Pronouns • “He” or “she” vs. peoples’ names? • “Me” and “you” vs. “we”?
  9. 9. excella.com | @excellaco Physical Space • How are people positioned? • Are people facing each other? • What in the space is being used? Not used?
  10. 10. excella.com | @excellaco Collaboration • Is there a director? Doers? • Solo work vs. group work? • Who tends to offer ideas? Who tends to respond? • Is disagreement shared?
  11. 11. excella.com | @excellaco Decision Making • Do people think out loud? • How are decisions made? Consensus? Consultation? Direction?
  12. 12. excella.com | @excellaco Information Sharing • Verbal? • Visual? • Written?
  13. 13. excella.com | @excellaco Sharing your observations some tips
  14. 14. excella.com | @excellaco When sharing observations… • Do factually state what you observed in neutral language • Avoid interpretation and assigning meaning to actions
  15. 15. excella.com | @excellaco Time to practice! Modified from a Coaching Beyond the Team activity
  16. 16. excella.com | @excellaco General instructions • Two rounds: • Practicing in small groups • Half of each table will “build” while the other half observes • After the first round, roles will switch
  17. 17. excella.com | @excellaco Round 1: Instructions • Set up: Decide at your table who will build first & who will observe • Observers: Each pick one area to observe & use Post-Its to take notes (1 observation per Post-It) • Builders: Build a 5-foot tall structure out of index cards in 5 minutes
  18. 18. excella.com | @excellaco Round 1: Small group debrief • Share • Observers: Share notes from your observation • Discuss • How did it feel to observe just one area? • Was it hard to write down only facts? • Did you notice any jumps to interpretation?
  19. 19. excella.com | @excellaco Round 2: Instructions • Set up: Builders & observers switch roles • Observers: Each pick one area to observe & use Post- Its to take notes (1 observation per Post-It) • Builders: Determine in 5 minutes the 3 most important characteristics of a high-performing team
  20. 20. excella.com | @excellaco Round 2: Small group debrief • Share • Observers: Share notes from your observation • Discuss • Did you do anything differently as observers this round having previously been observed yourselves? • How did it feel to observe just one area? • Did you notice any jumps to interpretation?
  21. 21. excella.com | @excellaco Wrapping it up
  22. 22. excella.com | @excellaco • How might improving your observation skills enable you to provide better coaching support to your team(s)? • Why is it important to ensure your observations avoid interpretation? • What will you try to work on to improve your observation skills? Pair and share...
  23. 23. excella.com | @excellaco How to connect with us Julie Wyman julie.wyman@excella.com https://www.linkedin.com/in/julie-wyman/ Mark Grove mark.grove@excella.com https://www.linkedin.com/in/mkgrov/
  24. 24. Continue the Conversation Meet us at our booth to connect, discuss, and explore any questions that you have! @excellaco Excella Consulting @excellaconsulting Connect With Us! Find us at our booth: Wednesday, 12:30-1:30pm
  25. 25. excella.com | @excellaco

×