,
personality and values
,
what is personality?
,
personality determinants
,
personality traits
,
the myers-briggs type indicator
,
hofstede’s framework: masculinity
,
hofstede’s framework: time orientation
,
how do the big five traits predict behavior?
,
more relevant personality traits
,
linking personality and values to the workplace
,
classifying values – rokeach value survey
2. Chapter Learning Objectives
After studying this chapter, you should be able to:
– Define personality, describe how it is measured, and explain the
factors that determine an individual’s personality.
– Describe the Myers-Briggs Type Indicator personality framework
and assess its strengths and weaknesses.
– Identify the key traits in the Big Five personality model.
– Demonstrate how the Big Five traits predict behavior at work.
– Identify other personality traits relevant to OB.
– Define values, demonstrate their importance, and contrast terminal
and instrumental values.
– Compare generational differences in values, and identify the
dominant values in today’s workforce.
– Identify Hofstede’s five value dimensions of national culture.
3. What is Personality?
The dynamic organization within the individual of those
psychophysical systems that determine his unique
adjustments to his environment. - Gordon Allport
– The sum total of ways in which an individual reacts and
interacts with others, the measurable traits a person exhibits
Measuring Personality
– Helpful in hiring decisions
– Most common method: self-reporting surveys
– Observer-ratings surveys provide an independent assessment
of personality – often better predictors
4. Personality Determinants
Heredity
– Factors determined at conception: physical stature, facial
attractiveness, gender, temperament, muscle composition
and reflexes, energy level, and bio-rhythms
– This “Heredity Approach” argues that genes are the source
of personality
– Twin studies: raised apart but very similar personalities
– There is some personality change over long time periods
5. Personality Traits
Enduring characteristics that describe an individual’s
behavior
– The more consistent the characteristic and the more
frequently it occurs in diverse situations, the more important
the trait.
Two dominant frameworks used to describe
personality:
– Myers-Briggs Type Indicator (MBTI®)
– Big Five Model
6. The Myers-Briggs Type Indicator
Most widely used instrument in the world.
Participants are classified on four axes to determine one of
16 possible personality types, such as ENTJ.
Extroverted
(E)
Introverted
(I)
Sensing
(S)
Intuitive
(N)
Thinking
(T)
Feeling
(F)
Judging (J)
Perceiving
(P)
Flexible and
Spontaneous
Sociable and
Assertive
Quiet and
Shy
Unconscious
Processes
Uses Values
& Emotions
Practical
and
Orderly
Use Reason
and Logic
Want Order
& Structure
7. The Big Five Model of Personality Dimensions
Extroversion • Sociable, gregarious, and assertive
Agreeableness
• Good-natured, cooperative, and trusting
Conscientiousness
• Responsible, dependable,
persistent, and organized
Emotional Stability
• Calm, self-confident, secure under stress
(positive), versus nervous, depressed, and
insecure under stress (negative)
Openness to
Experience
• Curious, imaginative, artistic, and
sensitive
8. How Do the Big Five Traits Predict Behavior?
Research has shown this to be a better framework.
Certain traits have been shown to strongly relate to
higher job performance:
– Highly conscientious people develop more job knowledge,
exert greater effort, and have better performance.
– Other Big Five Traits also have implications for work.
• Emotional stability is related to job satisfaction.
• Extroverts tend to be happier in their jobs and have good social
skills.
• Open people are more creative and can be good leaders.
• Agreeable people are good in social settings.
9. Other Personality Traits Relevant to OB
Core Self-Evaluation
– The degree to which people like or dislike themselves
– Positive self-evaluation leads to higher job performance
Machiavellianism
– A pragmatic, emotionally distant power-player who believes that
ends justify the means
– High Machs are manipulative, win more often, and persuade more
than they are persuaded. Flourish when:
• Have direct interaction
• Work with minimal rules and regulations
• Emotions distract others
Narcissism
– An arrogant, entitled, self-important person who needs excessive
admiration
– Less effective in their jobs
10. Self-Monitoring
– The ability to adjust behavior to meet external, situational
factors.
– High monitors conform more and are more likely to become
leaders.
Risk Taking
– The willingness to take chances.
– May be best to align propensities with job requirements.
– Risk takers make faster decisions with less information.
More Relevant Personality Traits
11. Even More Relevant Personality Traits
Type A Personality
– Aggressively involved in a chronic, incessant struggle to
achieve more in less time
• Impatient: always moving, walking, and eating rapidly
• Strive to think or do two or more things at once
• Cannot cope with leisure time
• Obsessed with achievement numbers
– Prized in North America but quality of the work is low
– Type B people are the complete opposite
Proactive Personality
– Identifies opportunities, shows initiative, takes action, and
perseveres to completion
– Creates positive change in the environment
12. Values
Basic convictions on how to conduct yourself or how to
live your life that is personally or socially preferable –
“How To” live life properly.
Attributes of Values:
– Content Attribute – that the mode of conduct or end-state is
important
– Intensity Attribute – just how important that content is
Value System
– A person’s values rank ordered by intensity
– Tends to be relatively constant and consistent
13. Importance of Values
Provide understanding of the attitudes, motivation, and
behaviors
Influence our perception of the world around us
Represent interpretations of “right” and “wrong”
Imply that some behaviors or outcomes are preferred
over others
14. Classifying Values – Rokeach Value Survey
Terminal Values
– Desirable end-states of existence; the goals that a person
would like to achieve during his or her lifetime
Instrumental Values
– Preferable modes of behavior or means of achieving one’s
terminal values
People in same occupations or categories tend to hold
similar values
– But values vary between groups
– Value differences make it difficult for groups to negotiate
and may create conflict
15. Value Differences Between Groups
Source: Based on W. C. Frederick and J. Weber, “The Values of Corporate Managers and Their Critics: An Empirical Description and Normative Implications,” in
W. C. Frederick and L. E. Preston (eds.) Business Ethics: Research Issues and Empirical Studies (Greenwich, CT: JAI Press, 1990), pp. 123–44.
16. Generational Values
Cohort
Entered
Workforce
Approximate
Current Age
Dominant Work Values
Veterans 1950-1964 65+ Hard working, conservative,
conforming; loyalty to the
organization
Boomers 1965-1985 40-60s Success, achievement, ambition,
dislike of authority; loyalty to
career
Xers 1985-2000 20-40s Work/life balance, team-oriented,
dislike of rules; loyalty to
relationships
Nexters 2000-Present Under 30 Confident, financial success,
self-reliant but team-oriented;
loyalty to both self and
relationships
17. Linking Personality and Values to the Workplace
Managers are less interested in someone’s ability to do a
specific job than in that person’s flexibility.
Person-Job Fit:
– John Holland’s Personality-Job Fit Theory
• Six personality types
• Vocational Preference Inventory (VPI)
– Key Points of the Model:
• There appear to be intrinsic differences in personality between
people
• There are different types of jobs
• People in jobs congruent with their personality should be more
satisfied and have lower turnover
18. Relationships Among Personality Types
The closer the
occupational
fields, the more
compatible.
The further
apart the fields,
the more
dissimilar.
Need to match personality
type with occupation.
Source: Reprinted by special permission of the publisher, Psychological
Assessment Resources, Inc., from Making Vocational Choices, copyright 1973,
1985, 1992 by Psychological Assessment Resources, Inc. All rights reserved.
19. Still Linking Personality to the Workplace
In addition to matching the individual’s personality to the
job, managers are also concerned with:
Person-Organization Fit:
– The employee’s personality must fit with the organizational
culture.
– People are attracted to organizations that match their values.
– Those who match are most likely to be selected.
– Mismatches will result in turnover.
– Can use the Big Five personality types to match to the
organizational culture.
20. Global Implications
Personality
– Do frameworks like Big Five transfer across cultures?
• Yes, but the frequency of type in the culture may vary.
• Better in individualistic than collectivist cultures.
Values
– Values differ across cultures.
– Hofstede’s Framework for assessing culture – five value
dimensions:
• Power Distance
• Individualism vs. Collectivism
• Masculinity vs. Femininity
• Uncertainty Avoidance
• Long-term vs. Short-term Orientation
21. Hofstede’s Framework: Power Distance
The extent to which a society accepts that power in
institutions and organizations is distributed unequally.
•Low distance
•Relatively equal power
between those with
status/wealth and those
without status/wealth
•High distance
•Extremely unequal power
distribution between those
with status/wealth and those
without status/wealth
22. Hofstede’s Framework: Individualism
Individualism
– The degree to which people prefer to act as individuals
rather than as member of groups
Collectivism
– A tight social framework in which people expect others in
groups of which they are a part to look after them and
protect them
Versus
23. Hofstede’s Framework: Masculinity
Masculinity
– The extent to which the society values work roles of
achievement, power, and control, and where assertiveness
and materialism are also valued
Femininity
– The extent to which there is little differentiation between
roles for men and women
Versus
24. Hofstede’s Framework: Uncertainty Avoidance
The extent to which a society feels threatened by uncertain
and ambiguous situations and tries to avoid them
High Uncertainty Avoidance:
Society does not like ambiguous
situations and tries to avoid them.
Low Uncertainty Avoidance:
Society does not mind ambiguous
situations and embraces them.
25. Long-term Orientation
– A national culture attribute that emphasizes the future, thrift,
and persistence
Short-term Orientation
– A national culture attribute that emphasizes the present and
the here and now
Hofstede’s Framework: Time Orientation
26. Hofstede’s Framework: An Assessment
There are regional differences within countries
The original data is old and based on only one company
Hofstede had to make many judgment calls while doing
the research
Some results don’t match what is believed to be true
about given countries
Despite these problems it remains a very popular
framework
27. GLOBE Framework for Assessing Cultures
Global Leadership and Organizational Behavior
Effectiveness (GLOBE) research program
– Nine dimensions of national culture
Similar to Hofstede’s framework with these additional
dimensions:
– Humane Orientation: how much society rewards people for
being altruistic, generous, and kind
– Performance Orientation: how much society encourages and
rewards performance improvement and excellence
28. Summary and Managerial Implications
Personality
– Screen for the Big Five trait of conscientiousness
– Take into account the situational factors as well
– MBTI® can help with training and development
Values
– Often explain attitudes, behaviors, and perceptions
– Higher performance and satisfaction achieved when the
individual’s values match those of the organization
Editor's Notes
Personality is often defined by characteristics such as outgoing or charming. However, psychologists define personality as the growth and development of a person’s whole psychological system.
We study personality in Organizational Behavior because it impacts a number of important work outcomes. We can attempt to measure personality through a variety of methods. Often these methods are utilized in the hiring process to assist in hiring the right person for the job and the organization. The most common method is self-reporting surveys where individuals answer questions that determine what type of personality they have. Another, more accurate, method is when others observe the individual and provide an independent assessment of their personality.
There has been a long-standing debate about whether genetics or environment are more important in determining personality. They both play an important role. The heredity approach refers to factors determined at conception such as physical stature and gender. This has been reaffirmed by studies that have looked at twins who were raised apart but still had similar personalities. Personalities can, however, change over time.
Even though personalities do change overtime, there are enduring characteristics that describe an individual’s behavior. If we see a trait consistently surface in different situations, this trait is important in describing the individual.
Some methods used to describe personality are the Myers-Briggs Type Indicator, the MBTI. The Big Five Model is another framework used to describe personality.
The MBTI is the most widely used personality instrument worldwide. Participants are classified within four scales to determine 1 of 16 possible personality types. These types are broken down into four dichotomies. The first is extroverts who tend to be sociable and assertive verses introverts who tend to be quiet and shy. The second dichotomy is sensing and intuitive. Sensors are practical and orderly where intuits utilize unconscious processes. The third dichotomy is thinking and feeling. Thinking focuses on using reason and logic where feeling utilizes values and emotions. The final dichotomy is judging and perceiving. Judgers want order and structure whereas perceivers are more flexible and spontaneous.
The Big Five model of personality sets forth that there are five basic dimensions that underlie all others and encompass most of the significant variations in human personalities. The Big Five factors are: Extroversion, Agreeableness, Conscientiousness, Emotional Stability and Openness to Experience. There is a lot of research that supports the Big Five model and it has been shown to predict behavior at work.
There are certain traits that have been shown by extensive research to be strongly related to higher job performance. Conscientiousness has been shown as an effective predictor of better performance based on more extensive job knowledge and the willingness to exert greater effort.
In addition, the other five traits have implications for work. Emotional stability is related to job satisfaction and agreeable people are better in social-related jobs such as sales and customer service.
There are additional personality traits relevant to organizational behavior. Core self-evaluation is the degree to which people like/dislike themselves. Positive self-evaluation leads to higher job performance. Machiavellianism describes a person who tends to be emotionally distant and believes that the ends justify the means. They tend to have a competitive drive and a need to win. They can be very persuasive in situations where there is direct interaction with minimal rules and people are distracted by emotions. Narcissism is a trait that often hinders job effectiveness. It describes a person who requires excessive admiration and has a strong sense of entitlement.
Self-monitoring is another personality trait that is linked to job performance. It is the ability to adjust behavior to meet situational factors. High monitors are more likely to become leaders in the workplace. Risk taking assesses the willingness to take chances. This is important in certain job situations, but not in all.
Type A personalities are defined as those who need to achieve more and more. They are always moving, striving to multitask and don’t do well with leisure time. This is something that has been valued in North America, but it is not always a positive as quality of work can be low. Type B personalities operate at a slower pace, find time for leisure and are the opposite of all type A characteristics.
Proactive personalities are those that identify opportunities, take initiative, and persevere to completion in all they do. This is a positive in work environments.
Values represent basic convictions that make judgments about what is the best mode of conduct or end-state of existence. There are two attributes of values. There is a content component that looks at the level of importance of the mode of conduct or end-state and the intensity component that looks at how important that content is.
A person’s value system ranks values by their intensity. This tends to be relatively constant over time.
Values are very important because they provide an understanding of attitudes, motivation, and behaviors. Values play a role in how we perceive the world around us and how we interpret right and wrong. Values imply that some behaviors are preferred over others based on how/what we value.
The Rokeach Value Survey was created by Milton Rokeach. It consists of two sets of values, terminal values and instrumental values. Terminal values describe the desired values/goals a person would like to keep/achieve through their lifetime. Instrumental values are the preferred modes of behavior or means of achieving one’s terminal values.
Values vary between groups and can cause trouble when group members hold different values and negotiation is needed.
This table shows some differences between different employment groups as there are often similarities between job categories.
The workplace is made up of a number different generations of workers, more so than ever before seen in history. These workers bring with them different sets of values and corresponding work behaviors. For example, veterans tend to be conservative and conform to standards whereas nexters tend to be self-reliant but still team oriented.
Personality and value studies are important to the field of organizational behavior because they have been linked to workplace outcomes. The person-job fit theory developed by John Holland has been critical to thinking about how people fit with a specific job. Holland classified people into six personality types utilizing a vocational preference inventory.
Through the study of personality it has become clear that there are intrinsic differences in personality between people. Given that there are a number of different jobs it is logical that people in jobs congruent with their personalities would be more satisfied in their work.
When the personality is matched with the type of occupation, then there are stronger positive work outcomes.
This idea can be further linked to the workplace by looking at person-organization fit. The employee’s personality needs to fit with the organizational culture. When employees find organizations that match their values, they are more likely to be selected and correspondingly be more satisfied with their work. The big five personality types are often helpful in matching the individuals with organizational culture.
There are global implications to personality and values in the workplace. Frameworks such as the big five and MBTI are transferable across cultures; in fact, the MBTI has been used worldwide. However, the applicability is higher in some cultures than others. Values, on the other hand, differ to a great degree across cultures.
Geert Hofstede developed a framework for assessing culture. He breaks up his framework of understanding into five value dimensions: power distance, individualism vs. collectivism, masculinity vs. femininity, uncertainty avoidance, and long-term vs. short-term orientation.
Power distance is the extent to which a society accepts that power in institutions and organizations is distributed unequally. Low distance is when there is relatively equal power between those with status/wealth and those without. Higher distance is when there is a lot of unequal power distribution between groups.
The second component in Hofstede’s framework is individualism vs. collectivism. Individualism is the degree to which people prefer to act on their own rather than in a group. Collectivism is the idea that people operate within a social framework where they help others out and they expect help when they need it.
Hofstede offers a third component in his model that distinguishes between masculinity and femininity. Masculinity is the extent to which the culture prefers achievement, power, and control vs. characteristics that are more feminine in nature.
The fourth component is uncertainty avoidance. This is the extent to which a society is willing to live with uncertainty and ambiguity. High uncertainty avoidance cultures will try to avoid ambiguous situations as much as possible. Lower uncertainty avoidance cultures do not mind ambiguity.
The final component is time orientation. Long-term orientation societies will emphasize the future and what it takes to get to the future they desire, thrift and persistence. Short-term orientation societies will emphasize the here and now.
This framework shows that there are differences in values between cultures and this encouraged research in the area of cultural differences. However, the original data was limited in scope and many judgment calls were made in the conclusions. Even though there are some variances between common perception of cultures and the research, this framework remains extremely popular and is used widely.
The GLOBE framework takes a look at nine dimensions of national culture. It is similar to Hofstede’s model but adds the humane and performance orientations. The humane orientation looks at how much society rewards people for being altruistic and kind where the performance orientation looks at how much society encourages and rewards good work.
Personality and values are very important to the workplace and play a solid role in predicting behavior. There are some good frameworks and models that can aid us in applying these theories and assist managers in being better predictors of workplace behavior.