operations and competitiveness
,
what do operations managers do
,
transformation process
,
operations function
,
operations management act
,
competitiveness and productivity
,
operations–oriented barriers to entry
2. 1-2
What Do Operations
Managers Do?
What is Operations?
a function or system that transforms inputs into outputs of
greater value
What is Operations Management ?
Refers to the activity, decisions and responsibilities of
managing the resources which dedicated to the production
and delivery of products and services
What is operations manager?
Who are responsible for overseeing and managing the
resources that make up operations function.
The operations function is also responsible for fulfilling
customer requests through the production and delivery of
product and services.
3. 1-3
Physical: as in manufacturing operations
Locational: as in transportation operations
Exchange: as in retail operations
Physiological: as in health care
Psychological: as in entertainment
Informational: as in communication
Transformation Process
6. Operations Management
Activities
Strategy
Forecasting demand for product and Services
Production Planning and Scheduling
Ensuring Quality
Product and Services
Process and technology
Facilities
Project Management
Managing Supply Chain
7. Operations Management Activities
Strategy
Strategy is a common vision that
unites an organization, provides
consistency in decisions and
keeps the organization moving in
the right direction
8. 1-8
Operations Management Activities
Forecasting
demand for
product and
Services
Provide accurate estimates of
demand to make product
decision.
Forecasting involves different
methods and quantitative
techniques.
9. Operations Management Activities
Production
Planning and
Scheduling
Capacity and aggregate
Planning
Inventory Management
Enterprise resource
planning
Just in time and Lean
production
1-9
10. Operations Management Activities
Ensuring
Quality
Ensure statistical quality control,
improving customer service and
managing human resource.
Topics involves Statistical
process control, Quality
Management, HRM in
Operations Management
1-10
11. Operations Management Activities
Product and
Services
Converting customer
requirements to product or
service
Determining the desired
level of quality
Selecting Materials
Evaluating production cost
1-11
12. Operations Management Activities
Process and
technology
Create value for customer,
shareholder or society
Coordinate function, people
and organizations
Planning for acquiring
materials, determining job
skill, equipment and
technology required.
1-12
13. Operations Management Activities
Facilities Process designed physically
and laid out in an effective
manner
Product and service delivered
as efficient as possible.
1-13
17. 1-17
Competitiveness and
Productivity
Competitiveness
degree to which a nation can produce goods and
services that meet the test of international
markets
Productivity
ratio of output to input
Output
sales made, products produced, customers
served, meals delivered, or calls answered
Input
labor hours, investment in equipment, material
usage, or square footage
18. Operations–Oriented Barriers to Entry
Economies of Scale
Capital Investment
Access to Supply and Distribution
Channels
Learning Curve
1-18