1. Joyce Q Vines
Phone 718-310-9841 JoyceVines@linkedin.com Jaevines@yahoo.com
SUMMARY
Media specialist with 10 years of experience identifying and resolving billing discrepancies for high-
profile, national advertisers. Significant experience as a liaison of Warner Brother’s film division,
ensuring all billing is accurate and resolving discrepancies for almost 35 networks. Extremely organized
and detail-oriented employee, meeting deadlines. Consummate team player who takes pride in developing
close working relationships with both clients, vendor and media buyers. I will be a valuable asset to your
company by providing clients satisfaction and diligent work ethic.
PROFESSIONAL EXPERIENCE
OmnicomMediaGroup, New York, NY 2011-2016
Media reconciliation specialist
Worked in shared services, media reconciliation department as a liaison of Warner Brothers film division,
in reconciling client billing, resolving vendor invoice discrepancies for both network and cable,
maintaining professional relationship with business partners. Act as a primary problem solver concerning
invoice discrepancies and follow up with missing invoices and credits
 Ensured deadlines were met at a timely manner, customer satisfaction and ensuring sensitive and
confidential information is processed accurately.
 Management of the client billing function and monitoring actual expenditures to budget
 Identify, tracking client billed fees (management,agency commission etc.),track and resolve
Warner Brothers discrepancies on a national level
 Upload invoices to Donovan data system (now called Brand Ocean),evaluate date with in
Brand Ocean and make sound decisions.
 Send out weekly reports regarding outstanding invoices and status. Communicate with over 35
vendors and SR management about critical issues regarding media resolution.
 Maintain relationships with numerous professional inside and outside the firm including vendors:
Fox, MTV, TNT,TBS,USA
 Keep organized archived files for the purpose of future audits
 Maintained extensive contact via telephone & e-mail with media buyers, planners, negotiators and
vendor accountreceivable’s departments of national television i.e. Viacom, ABCnetworksand Fox
 Oversaw millions of dollars’ worth of advertising inventory, ensuring units ran according to
schedule ,billing, posts, ADUs, delivery issues, Generated daily media discrepancy reports to
ensure accurate and sufficient account maintenance
 As per Warner Brothers Client request, was hired by OmnicomMediaGroup after account
transitioned from MediaCom
MediaCom USA, New York, NY 2007-2011
Billing Coordinator
 Processed and verified invoices for commercials aired on Network, Cable
 Notified media buyers of discrepancies
 Provided detailed log of billing issues
 Followed up on vendor inquiries
 Maintained filing system of all invoices
 Paid invoices daily

2. Joyce Q Vines
Phone 718-310-9841 JoyceVines@linkedin.com Jaevines@yahoo.com
 Alert Management of any problems that arise from discrepancies and recommend solutions
 Ran missing invoice reports and handled outreach to vendors to resolve issues
 Worked with media buyers and media planners to resolve discrepancies in a timely fashion
 Prepared billing invoices and affidavits on a quarterly basis for audits
 Made necessary adjustments to invoices and generated final match reports
 Converted and manually processed invoices received from vendors
 Prepared billing invoices and affidavits on a quarterly basis for audits
Chase Bank Brooklyn, NY 2006-2007
Receivables operations, lock box
Activities for customer transactions, fulfillment, account maintenance and reconcilement for internal and
external customers. Enter customer payments, Verified data, perform clerical tasks in the data processing
function. Attention to detail and accuracy skills, work in a fast paced deadline driven environment
Plaza Associates New York, NY 2002-2006
Collections representative
Negotiated resolution for charged off revolving credit accounts for 200 externalclients such as AMEX,
CHASE CREDIT CARDS, MACYS VISA, PC RICHARDS AND SON. Answered Inbound and
outbound calls, Data entry, customer service, offer payment plans and or settlement on past due accounts,
account dispute resolution, report payments and delinquencies to credit bureau
Additional part time work
VICTORIA SECRETS New York, NY 2009-2010
Part time evenings/ Bra specialist
Customer service, sales,store maintenance and restock, cashier, bra specialist, quality service, trainer
JAMAICA HOTEL Management Jamaica, NY 2006 – 2007
Front Desk/ Reservations Agent part time evenings
Customer service, reservations, maintaining books, answering and directing calls, accommodating airline
employees
Skills
Knowledge of PC and Macintosh formats, Microsoft Word, Excel, Outlook, Donovan Data Systems,
National Buy Toolkit, Matchmaker, Steward, Social Media (Facebook, Twitter, Instagram, Pinterest,
Google+, Vine, LinkedIn), Data tech
EDUCATION studied at SUNY EMPIRE STATE COLLEGE – Business Management