1. JOY GAYLE
07957086726
chrisjem62@outlook.com
PROFILE:
An articulate and proactive person who is professional and competent. Has a polished
and smart appearance, outgoing and confident, a sense of humour with interpersonal
skills, with a healthy ‘can do’ approach.
Looking to secure a challenging and varied role in a busy office environment.
KEY SKILLS:
 Good written and verbal communication
 Good Reception/Customer Service skills
 PA support to senior management
 Organising internal and external meetings, conference room bookings
 Electronic and manual diary management
 Copy Typing speed 50wpm
 Competent in the use of Microsoft Office applications – Word, PowerPoint, Excel,
Outlook at intermediate level
EMPLOYMENT HISTORY:
July 2014 – Present PA/Administrator - ZiDe Tech Media Productions Limited
(Volunteer)
 Setting up company peripherals – invoice templates, company letterheads, etc
 Taking bookings, co-ordination of meetings
 Diary management
 Travel bookings, travel expenses
 Job pricing
September 2013 – May 2013 Project Managing major work in my home in between
my daily job seeking commitments
 Overseeing and keeping track of programmed scheduled of work for window
replacement programme
 Overseeing roof replacement work programme
 Overseeing external decoration programme for myself and vulnerable residents in my
community
July 2013 – August 2013 Receptionist/Administrator - CDG/Twin Employment
(Temporary Volunteer)
 Meet and greet international students, clients and various service users
 General information and guidance, answering telephone and general administration
 Housekeeping duties
September 2001–April 2009 Finance Assistant/Administrative Officer London
Borough of Lewisham
 Make proposals for improvement of procedures, daily work allocation
 Receptionist /Telephonist duties

2. September 2000 – September 2001 Call Centre Operator London Borough of
Lewisham
 Answering and screening calls borough wide dealing with response repairs, housing
benefit, council tax benefit, environmental health and general enquiries, in house staff
training
March 1991 – September 1999 Finance Officer/Neighbourhood Support Officer
London Borough of Lewisham
 Front of house receptionist
 Monitoring of staff timesheets and travel expenses, invoice payments, staff cover
 Typing reports, letters and various correspondence
ACHIEVEMENTS:
 A key member of the Lewisham Staff Forum, piloted and established the country’s
first Housing Emergency Support Team
 Held position of Lewisham Staff Forum Secretary from 1994 – 2008 (voluntary)
 Helped to establish Lewisham’s first 24 hour Call Centre service
 Successfully project managed the development of the Deptford Estate Action urban
renewal programme
EDUCATION AND TRAINING:
2015 Chartered Institution of Legal Executives Certificate (CILEX) Legal Studies
2012 – 2014 CDG Work Programme
NCFE Certificate in Occupational Studies for the workplace
Edexcel BTEC Level l Award Lewisham College
PowerPoint Intermediate
Excel Intermediate
Outlook Intermediate
2010 - 2011 Further Office Skills training - CDG, Ingeus, Twin
Institute of Leadership & Management Team Leading Croydon College
1988 - 1997 NEBS Management Training
BTEC National Certificate Public Administration with periodic vocational
training
REFERENCES: Available upon request