1. Joshua Rois-Mendez
2882 Rolling Meadow Dr.
(909) 236-3362
Chino Hills, California 91709
joshua.rois@gmail.com
OBJECTIVE
Motivated, action-oriented individual seeking a dynamic position, that will lead to increased responsibility and growth.
PROFESSIONAL PROFILE
13+ years of multi-faceted Leadership, Communications and Service experience.
Highly organized. Enjoy fast-paced and demanding multi-task environments.
Consistently exceed expectations; can manage any project.
Key areas of experience:
· Technical Support • Customer Service · Documentation / Records / Reports
RELATED EXPERIENCE
06/2006-07/2015 CALVARY CHAPEL GOLDEN SPRINGS. (Diamond Bar , CA)
Staff role, dividing time between line-of-business applications, infrastructure support, and/or help desk and
end-user support. Interact with numerous computer platforms in a multi-layered client server environment.
Network Administrator for 40-60 users on LAN.
Desktop Support:
• Extensive experience maintaining and repairing PC and Laptop hardware, software and peripherals.
• Operating Systems: XP, WIN 7, WIN 8, Mac OSX,
• Software: MS Office 2010, MS Office 2007, QuickBooks, Filemaker v11,
• Troubleshoot and repair workstation components. Configure, image and install new workstations. ..
Network Support:
• Active Directory Domain Administration (Windows Server 2008r2).
• Solve LAN/WAN connectivity issues related to router, switch, wireless AP, IP phones & firewall.
• Provide system crash recovery, and imaging.
• Work with 3rd party vendors to coordinate the return, repair, or replacement of defective products.
• Assist for VMWare virtualization of specified machines.
02/2006-06/2006 ELITE RETAIL SERVICES INC. (Anaheim, CA)
Retail Merchandiser
Provide excellent customer service to clients, setting and resetting specified merchandise, accommodate client
needs, wants and/or complaints to provide complete satisfaction.
09/2005-02/2006 AIRCRAFT SERVICE INTERNATIONAL GROUP (Ontario, CA)
Fuel Service Technician
Perform specialized duties involved in fueling large commercial aircraft, Utilize 10k fuel tanker, was
responsible for carrying out specified fuel orders in a safe and timely manner, monitored fuel quality.
03/2005-09/2005 APPLEBEE’S (La Habra, CA)
Server
Provide excellent customer service to guests, take orders, handle food and meal preparation, accommodate guests
needs, wants and/or complaints in effort to provide complete satisfaction of their overall experience at Applebee’s
restaurant.
LANGUAGES Bilingual: Spanish & English
TECHNICAL
SKILLS Windows XP, Windows 7. Mac OS X, Windows Server 2008R2 Active Directory, Microsoft Office 2007, 2010
Intermediate Knowledge of Networking industry Standards, Cisco Systems, Cisco IOS and routing protocols,
