1. Thomas Burress (919) 973-8964
tburress20@yahoo.com
OBJECTIVE
A professional position focused on my experience in Customer Service and Business Operations.
SUMMARY OF QUALIFICATIONS
• Experienced in Retail, Security, Warehousing, Delivery and Customer Care
• Excellent technical abilities; fast-paced customer service and problem solving
• Very strong experience learning on-the-job; currently studying Network Engineering
• Highly skilled in written and oral communications; communications with diverse groups
• Familiar/Experienced with Microsoft Word/Excel/PowerPoint/Outlook/Hydraulic Systems
• Experienced with Inventory Management, Material Handling, Distribution Systems
• Warehousing experience including loading, wrapping and forklift/pallet jacks
• Deliveries including routing, inventories, invoicing and bookkeeping as needed
• Veteran experienced in supply, inventory, assert management and routine maintenance
• Motivated worker, focused on continuing education and contributing to company profitability
EDUCATION
Virginia College, Greensboro, NC. Associates in Network Engineering, 2016 (nearing completion)
LC Bird High School, Chester, VA. General Studies, 2005
US NAVY/MILITARY EXPERIENCE
Active Duty US Navy, Yokosuka. March 2006 – March 2011. Aviation Boatswains Mate Equipment 3rd Class
Responsible for safe operation, maintenance and upkeep of two C-13 M OD 0 catapults and associated
equipment. Directly assisted in the safe launch and recovery of over 15,000 fixed wing aircraft.
Awarded Good Conduct Medal, 2003 – 2009. Topside Petty Officer, Launch and Recovery Supervisor, Awarded
EAWS (Enlisted Air Warfare Specialist) Wings, October 2010.
PROFESSIONAL PROFILE
CUSTOMER SERVICE REPRESENTATIVE, Polo Ralph Lauren
• High Point, NC Office location 2015 – 2016
• Intensive, metrics-based incoming calls, customer care, Dual-screen, multi-program screens
DELIVERY DRIVER, Empire Distribution
• Greensboro, NC Office, June to October 2015
• Delivery driver; pre-loaded trucks, full-line of beverage products to multiple clients daily
• Record-keeping, inventories and routing as needed
CASE PICKER, DB Schencker
• Warehousing duties at Summit, NC location, May to August 2014
• Certified to use pallet jack, wrapped and staged pallets for shipping
SECURITY GUARD, US Security Associates
• Guard at Greensboro, NC facility location, May 2013 – 2014
• Controlled security video system, logged incoming and outgoing inventory, logged suspicious activity