1. Michael D. Kirkman
1221 Willow BrookCourt,Mebane,NC27302
919-619-2606 / Michael.d.kirkman@gmail.com
Professional Summary
Healthcare IT professional with12yearsexperience. Extensive knowledgeof HL7 interface ,XML and team-based
projectmanagement.
Experience
2014-2015
Parata Systems, LLC
Field Service Engineer II
 Providedfield level support for independent and retail pharmacy customers in North and South Carolina.
 Maintained and provided mechanical support on proprietary equipment and software. Parata PASS, Parata
MAX and MINI.
 Troubleshooting and diagnosis of mechanical, electrical, and high pressure air systems.
 Troubleshooting forWAN/LAN support formachine interface communications.
 Analysis of proprietary XMLlog files as a diagnostic tool.
 Managed customers, tasks, and schedule. Support cases dispatched via support call center.
2013-2014
Technical Support Engineer
 Providedlevel 3, top tier, support to Field Support Engineers.
 Providedlevel 3 support to escalated customer issues from callcenter.
 Support on proprietary equipment and software. Parata PASS and Parata MAX and MINI.
 Prepared USB upgrade tools forWindows 7 upgrade project.
 Troubleshooting forWAN/LAN support formachine communications.
 Instructed customer and Field Support Engineers on softwareinstallation and implementation.
2001-2013
CareFusion- Pyxis Products
Integration Engineer – October2005 - February 2013
 Designed, planned, scheduled, and implemented proprietary interface application software and hardware
for healthcare systems in North Carolina: Greenville – Vidant Health, Chapel Hill – UNC Hospitals, Raleigh –
Wake Med /Rex, Greensboro – Cone Health, Winston-Salem – Novant Health, Morehead City – Carteret
General Hospital, Charlotte – Carolinas Medical Center.
 Created specialized HIE,custom interfaces utilizing proprietary scripting logic, standard HL7, ANSI, XML
and FTP. Interfaces are bi-lateral communications between interface and HIS Host application processing
ADT, patient orders and financial transactions.
 Utilized HL7 interface messaging to format and create EMR/HER.
 Integrated industry-wide HIS/HIE systems such as EPIC,McKesson, Cerner, Meditech, QS1 and other
homegrown systems. Integrated with integration engines such as Cloverleaf and Invision.
 Regularly conducted technical client meetings withcustomer ITdepartments and upper management
adhering to the “InformationTechnology Review” guidelines used during the implementation process to
identify scope of projects.

2.  Projectmanaged to adhere to internal processes from pre-contract phase through the successful
implementation.
 Managed pharmacy system conversionutilizing industry healthcare IT experience coupled withproject
management methodology to ensure successful system conversions.
 Projectmanagement to ensure a smooth deployment in all aspects of the projectlife cyclebeginning with
the development of technical requirements, interface documentation, planning, scheduling, resource
management, and satisfying vendor requirements and implementation.
 Provideremote technical support via PcAnywhereand Axeda. Duties included troubleshooting interface
issues with HIS, site IT, and 3rd party vendors.
Implementation Analyst – 2001 – 2005
 Installed Pyxisequipment: Medstation, Supply Station, PyxisConnect, Pyxis Consultant.
 Providedcustomer training and producteducation to Pharmacy and Nursing staff.
 Managed the projectimplementation process.
1989 - 2001
Cone Health
Pharmacy Tech / IT liaison / HR liaison
 Responsible forcoordinating desktop application and hardware maintenance and upgrades. Responsible
for purchasing and negotiating all technology devices (hardware and software).
 Processed all HR paperwork, payrolltimesheets and payroll distribution.
 Extensive use of MicrosoftOfficesuite to maintain data statistics, documentation and powerpoint
presentations.
 Purchased all non-drug items including, but not limited to officeequipment, departmental supplies,
technology equipment.
 Implemented the use of Palm OS PDAdevices with the department for lab results.
Education
NorthCarolinaStateUniversity
2 years of undergrad studies pursuant to BS in Chemistry.
Certifications and Skills
CompTIA A+, My SQL, Sybase 9, XML, SaleForce.
ht
01-2013
CareFusion