Resume

1. Joseph Daniel Hutton
42239 Ludlow Court • Northville, MI 48168 • (248) 207-9851 • josephhutton75@hotmail.com
PROFILE
Dedicated and empathetic psychology student witha passion forempowering others and making a positive
contribution in the community. A team player with experience drafting treatment plans and working withyouth in
a residential setting. Known for exceptional workethic and time management skills.
EDUCATION
BachelorofArtsinPsychologywithconcentrationinAddictions
Southern New Hampshire University (Manchester, NH) Anticipated Completion: December2016
Associate’sDegreeintheArts
SchoolcraftCollege (Livonia,MI) May 2014
EMPLOYMENT EXPERIENCE
CustomerServiceRepresentativeII- MINACS/NETFLIX (FARMINGTON HILLS, MI) 2013 – 2015
 Providedchat support for all teams on the floorand resolved customer concerns on supervisor calls
 Developed and implemented coaching and follow-upwithagents
 Highly involvedin training last 6 nesting classes
SalesRepresentative - AMERICAN PROFIT RECOVERY (FARMINGTON HILLS, MI) 2010 –2012
 Acquired on average 15 to 20 new clients a month accounting for anywhere to 25 to 200 units sold for an
average of $500 to $2000 a month
 Presented product to end line user and developed a referral networkto build client base oftenending in
multiple referrals fromthe same client averaging between 10 to 20 referrals a month
 Led meetings aimed at changing culture to grow sales effortby increasing morale and building brand
awareness within the sales team
Dispatcher -SAVE A LIFE USA(FARMINGTON HILLS, MI) 2009
 Managed a team of 25 sales people with mix 50/50 inside and outside sales including all aspects around
people and team management
 Used proactive sales techniques that reduced redundancy and increased sales, grew business by 125% over
a 90 day period, consequently, sales grew by several thousand dollars above previous months total
earnings
 Met with elected officialsin state legislature as a management representative
MortgageBanker -QUICKEN LOANS (LIVONIA, MI) 2006 –2008
 Acquired on average 10 to 12 new clients a month resulting in roughly $750,000 to $1,000,000 loans
written
 Managed pipeline of one million dollars in new business monthly, was consistently in the top 5
 Wrote an average of 10 new loans a month with a 75% closing ratio on refinance
LoanOfficer/ AssistantBranchManager -CASCADE HOME MORTGAGE (MUSKEGON,MI) 2003 –2005
 Managed staff of 4 loan officersand 1 home inspector
 Wrote an average of 4 to 5 loans a month
 Closing ratio of nearly 100% within 90 days on subprime refinance
 Implemented an effectivemarketing strategy that increased loan origination by nearly 25%
JuvenileGroupLeader/Supervisor -RIVENDELL YOUTH CENTER (ST.JOHNS, MI) 2001-2003
 Providedstructure in a maximum security facility forjuvenile delinquents consisting of over 30 residents
 Revised and updated treatment plans and worked closely with caseworkersand judges
 Helped residents workon treatments goals relevant to graduation from the facility
 Observed, monitored, and recorded behaviors to help residents better understand and acknowledge their
cycleof victimization
 Implemented physical restraints to help maintain the safety of the unit and residents
 Supervised a staff of 8 and over30 residents