Gisel Chavez is seeking an administrative position where she can utilize her customer service and office skills. She has over 15 years of experience in customer service roles, including as a Senior Customer Service Clerk for the City of Houston, where she assisted customers, organized files, scheduled meetings, and maintained compliance with environmental regulations. Previously, she held roles assisting teachers for Houston ISD and managing accounts as an Administrative Assistant for Boral Bricks. She has a GED from Houston Community College and references available.

1. Gisel Chavez
4011 Galveston rd. Houston, TX77017
glanei76@yahoo.com
832-805-5550
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Objective: To obtain a position in an Administrative setting in which my customer service and administrative
office skills will be fully utilized to greater office efficiency and productivity
Work Experience
City of Houston Sr. Customer Service Clerk Houston, TX 2006- 2015
• Implement and administer office programs, policies and procedures
• Assist walk-in customers with various inquires
• Utilize effective questioning techniques to verify/ confirm customer's concerns
• Organize and maintain all files in file room
• Gather and prepare materials and information for staff and business meetings
• Maintains Bureau Chief's Calendar by scheduling meetings, appointments and travel arrangements.
• Procures necessary supplies and services such as office supplies, telephone work orders.
• Knowledge and training of the Storm Water Quality Management Information System.
• Assist Investigators in Spanish translation
• Utilize the 311 Database to intake customers complainants
• Enter and Assign complaints concerning air, water, and/or soil pollutant and contaminant sources
• Follow local City of Houston ordinances and State TCEQ Regulations
• Review company permits and inspect permit rules
• Issue citations and violation notices to violators and testify during court proceedings
• Promote environmental awareness concerning the effects and hazards associated with air, water and soil
pollution and educate the public regarding pollution prevention via community outreach efforts
• Assist the Social Media Coordinator (create posts and photos to be submitted to City Of Houston Health
Department Facebook Page
Houston ISD Hourly Lecture Houston, TX 2005 - 2006
• Assist with supervising students during special events
• Assist teachers with the planning, preparation and implementation of differentiated instruction
• Provided support in the enforcement of classroom managing and behavioral plans, creating an
environmental that is appropriate for learning
• Performed other job related duties as assigned
Boral Bricks Administrative Assistant Houston, TX 2005-2005
• Managed multiple home builders' accounts.
• Maintained and updated all orders received into database
• Scheduled and released all brick orders for delivery
• Assisted Sales Representatives with managing all accounts
• Interacting & assisting home owners during their brick selection at our showroom
• Process invoices and payments for brick orders

2. Education
General Education Development Houston Community College 2001
REFERENCES
Daisy James
City of Houston
Interim Bureau Chief of Bureau of Pollution Control and
Prevention
832-393-5637
Betsy Blanco
City of Houston
Environmental Investigator II
832-393-5638
Arturo Blanco
US Environmental Protection Agency
Director of Office of Environmental Justice and Tribal
Affairs
214-665-3182