1. Rebecca Dzhurinskiy
32 Uxbridge Street
(954) 937-1355 Staten Island, NY 10314 rebeccadzh23@gmail.com
PROFESSIONAL SUMMARY
Extrodinarily strong eye for detail, and committed to maintaining compliance issues. Fascinated with all aspects of
financial investigation to prevent fraud, money-laundering, and identify theft activities. Successful at reducing company
costs by utilizing results-focused problem solving techniques. Dedicated professional with superior oral and written
communication skills. Self motivated with the ability to excel in a fast paced environment. Detail oriented, decisive,
research proficient, and appreciates challenges. Will enhance the company’s overall strategic plan.
SKILLS
 High energy
 Goal-oriented
 Organized
EXPERIENCE
Supervisor, TD Bank, Boca Raton, Florida January 2013 – June 2016
 Managed overall daily operations and accountable for reviewing the reliability of new account openings
 Consistently led team to satisfactory audits, and increased overall store score from 74% to 91%
 Reviewed transactions for KYC, CTR, monetary recoveries and large deposit reports
 Assisted in minimizing loss by researching to prevent fraud and training team
 Investigated and resolved customer inquiries and complaints in an empathetic manner
 Assumed ownership over team productivity and managed work flow to exceed quality service goals
 Responsible for all team members’ completion of training
 Consistently provided “WOW!” Customer service and increased customer service scores though daily
huddles, reports, and coaching’s
 Devised and published metrics to measure store’s success in delivering world class customer service
 Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
Executive Team Leader, Target Corporation, Lauderhill, Florida May 2011 - December 2012
 Prepared for in-store audits by implementing new policies in cash office and on sales floor
 Investigated volume fluctuations by observing audit findings and improving processes
 Captained the quality assurance assessment process which resulted in a green corporate visit for overall store
 Decreased shortages in store by 4% through new back stocking procedures as well as having new security
system in place (internal and external theft)
 Maintained budget controls for 2 departments through partnering with asset protection and surprise audits
 Trained 30 cashiers and guest service team members in program which is still used today
 Identified individual development needs with appropriate training
 Selected as district top performer in 2 quarters within 1 year
 Supervised 6 team leaders and 50 team members, encompassing 3 departments within a $43 million sales
volume
 Ranked number 1 in district in increased (Red Card) credit card conversion by EOY 2011
EDUCATION
Florida Gulf Coast University, Bachelor of Business Administration, Fort Myers, Florida
Major: Business Management Human Resources, May 2011
VOLUNTEER SERVICE
 Wee Waggin’ Rescue, rescued dogs off the street, provided assistance at the shelters and fostered them in my
home until a home became available
 Partnered with Meals for Minds by providing food and basic daily necessities for undernourished children
 Assisted in transforming school libraries with Library Makeover
 Analytical
 Meticulous
 Process improvement specialist