This document is a resume for Jonathan Silva, who is seeking a professional position. He has over 5 years of experience in store operations and management at GameStop, including currently serving as an Assistant Store Manager. His responsibilities have included inventory control, cash management, sales and meeting goals, training new employees, and participating in strategic planning calls. He has developed strong skills in customer service, problem solving, and leadership.

1. Johnathan Silva
15503 FM 529 #237 Houston, TX 77095 | (832) 260-2700 | j_mr_silva@hotmail.com
Summary
Professional with training, sales and day to day operations experience. Developed strong interpersonal and customer service
skills while also successfully managing and monitoring the store flow. Attentive leader who prioritizes the team dynamic
while also achieving and exceeding expectations.
Skills
 Knowledge of Microsoft Office Suite
 Cash management
 Store Operations
 Inventory Control and Movement
 Sales & Management
 Efficient and accurate problem solving
Education
Cy-Fair High School — 2006-2010
High School Diploma
Experience
Assistant Store Manager — 07/2012 – Present
GameStop — Houston, TX
 Control of store inventory on a daily basis, including the movement and history of lost product and supplies.
 Ship inventory to and from stores and company warehouse and follow up with any discrepancies that may arise
while in transit.
 Maintain a well-organized store with weekly and monthly marketing changes and promotional displays.
 Create mid-day as well as nightly cash deposits to be sent out to partnered bank. Handling of money
management daily along with store manager. Log all bank deposits in journal to be checked and tracked.
 Track sales goals from previous year and know what areas the store has the most opportunity to excel in and
to create a team oriented plan on how to achieve and exceed these goals. Basic P&L knowledge.
 Manages a team of six associates to help provide exceptional customer service. Find solutions to problems that
may arise while in store to prevent having to reach a higher level of our corporate ladder.
 Understanding the business model of GameStop and its pillars of empowerment and the “circle of life”.
 Accompany store manager in the interview process of new store associates.
 Take part in weekly conference calls with our district, discussing action items, promotions, and companywide
initiatives. As well as discussing new ways to promote sales and tactics that can effectively increase our
opportunity areas.
Senior Game Advisor — 05/2011 - 05/2010
GameStop — Houston, TX
 Introduced to small team management. Over-see new hires and help with any questions or concerns a new
associate may encounter during on boarding process.
 Given sale goals and expectations, top 10% in sales of team.
 Help create new ways to expand and broaden our brand through cross promoting with neighboring retailers
and restaurants.
 Given a key to the store; was given the responsibility to either open or close on days working alone.
 Refresh store walls with either product that had been missing or had not been represented in store.
 Take part in store inventories which included, counting all products in store inventory and making adjustments
to our findings. Move products in and out of shrink and make reports if needed.

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Game Advisor — 05/2010 – 05/2011
GameStop — Houston, TX
 Introduced to customer service. Responsible for helping customers with basic questions and checking them out
at the point of sale.
 Focus on customer needs with a strong emphasis on G.E.T service model (Greet, Engage, Thank).
 Dealing with the filing of thousands of games in alphabetical order as to keep track of all our items and help
keep inventory organized to prevent misplacement.
 Keep contact with nearby stores to maintain store inventory and replacement of needed items including,
games, systems, accessories, and electronic devices.