1. J O H N D A W S O N
OBJECTIVE
To obtain a position in a company that has a strong history of growth where I can come on board and contribute to the teams current
and future successes
EXPERIENCE
11/2009 - Current Ramat Medical ($55,000.00 – annual salary) Los Angeles, Ca.
Office Manager
Manages 20 + employees including staff scheduling, coaching, counseling and billing.
Increases moral and employee productivity by creating a warm, positive and efficient work environment.
Coordinates with all divisions of the company from Sales, QA, Customer Service, Distribution, Billing and Collections
Ensures the highest level of quality and care is provided to our customers, referrals and other business partners.
Ensures that appropriate continued education is being provided to staff to meet our high quality standards.
Oversees day-to-day intake process and responsible for quality assurance in all orders taken.
Provides critical reporting to executive management on a daily basis
Conducts interviews for new hires and responsible for making the final decision on the applicant including salary wages.
Created, developed and implemented a Customer Service/Billing training program (created manuals, PowerPoint presentations etc.)
Analyzes sales data to track and trend growth areas while also analyzing data to track and trend sale’s team contributions.
Completes warrants and accommodations for employees (including performance reviews.)
Documents and resolves elevated complaints from customers/referrals/other entities while assessing disciplinary action(s) required
including following up on the action(s) taken.
Extremely proficient with MS Office, MAC and provides light IT work for the office.
8 / 2007- 11/2009 Jeffries Medical Services ($50,000.00 –annual salary) Los Angeles, Ca.
Executive Assistant
Created/updated critical reports on a daily basis
Took in all incoming correspondence for CEO and distributed to appropriate personnel.
Handled extremely high call volume and electronic correspondence while balancing all other responsibilities.
Managed CEO calendar including all travel arrangements business and personal, domestic and international.
IT Work
Right hand man 24/7 - 365
8/2006 - 8/2007 Option One Home Medical ($52,000.00 –annual salary) Corona, Ca.
Los Angeles Regional Team Manager
Directly managed 50+ employees
Managed all departments including sales, customer service, billing, logistics, accounts payable and collections.
Analyzed statistical data and compiled various executive reports.
Scheduled, coordinated and lead various in-services for interoffice personnel along with outside referrals and business partners.
Completed warrants and accommodations for employees (including reviews.).
8/2001 - 6/2006 Apria Healthcare ($18.80 hourly) National
Acquisitions and Integration
Traveled across the United States to new acquisitions as part of a special team to integrate new companies into Apria’s process and
procedures.
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