1. J o h a n n a G a r c i a
2 1 6 4 M a l l a r d C r e e k
K i s s i m m e e , F L 3 4 7 4 3
C e l l : 4 0 7 - 8 1 8 - 4 6 9 7
J g a r c i a 1 6 4 2 @ h o t m a i l . c o m
Profile
Vast experience in operating a high volume attraction location. Strong guest service skills while
maintaining a quality well trained staff and making profits
Education
Universidad Central de Bayamon — Bayamon, PR
 Bachelor degree in System Office Administration
Skills
Management: Professional: Personal:
Staff supervisionCustomer focused Loyal
Change management Troubleshooting Good work ethic
Sales driven Training new Staff Can handle stress
Team workingHands on team player Always pro-active
Stock management Problem solving Verbal communication
Leading by example Multi tasking
Administrative tasks
Experience
Burger King – Orlando, Training store General Manager / (03/2004-Current)
Responsible for managing day-to-day operations;responsibilities include, developing, training,
coaching and supervising employees as well as managing each assigned store’s daily operations
within budgeted goals and expectations.
Responsible for maintaining outstanding customer service as per Company standards, generating
sales. To ensure that each customer receives outstanding service by providing a friendly
environment, this includes greeting and acknowledging every customer.
Developing new Managers for a District of 13 Burger King Locations. Setting the standard in
operations and guest service. Maintaining the number one store in Orlando in 2015.
Achieved A operations on last 2 Inspections .