We have come a long from where we started yet our passion to spread travel fever across the world is still strong and unstoppable.

1. S H O E S O N L O O S E
Hassle Free Travel

2. Company
Profile
Founded in 2011 by three passionate
travelers from IIT Delhi - they kicked it off as
travel community. Mohit soon saw it as a
full time opportunity to break the stereotype
of an unorganized information and lagging
customer satisfaction.
Meanwhile, Kritagya and Gaurav from IIT
Delhi itself joined the company in 2013. With
immense enthusiasm and an attitude to
bring the change, we redefined the working
culture of travel industry by creating
transparency between customers and
service providers using technology.
We introduced the idea of hassle free travel
and successfully conducted 7500+ tours,
treks and expeditions in both domestic and
international destinations so far.

3. About Us
Mohit Poddar
Co-Founder and CEO
After leaving the remunerative job in U.S.,
he came back with a vision to explore the
offbeat destinations and expansion to new
geographies. Expert in strategic
investments and tie-ups, sales projections,
contracting and finance. When not in
office, doesn’t matter, he is always
working.
Kritagya Tripathi
Co-Founder and COO
Resourceful and pragmatic operation guy
with an attitude to deliver hassle free
travel by creating cost and time effective
panels, product development and an
expert in vendor management. Being a
nature lover, he goes by the quote - ‘Life
lessons are best learnt outside’
Gaurav Kalyan
Co-Founder and CTO
A strategic and passionate techie guy who is
personally involved in the creation of new
technological tools and their implementation
in company products in order to enhance the
customer experience. With an appetite for
curiosity, this guy likes to make the most out
of technology in the travel industry.

4. Team Structure
1
Directors
2
Operation
Managers
22
3
Team Leader 3
3
Team Leader 4
3
Team Leader 1
3
Team Leader 2
4
Sales
Executive
4
Sales
Executive
4
Sales
Executive
4
Sales
Executive
4
Sales
Executive
4
Sales
Executive
4
Sales
Executive
4
Sales
Executive
2 Operation
Managers

5. Market Analysis
How it works
Bob is a busy person working in a reputed
organization. He wants a break from his
daily routine and plans for a trip
Bob wants a memorable trip and hassle free
travel (everything to be taken care of)
And also looking for optimum travel plan
based on his requirement
Bob has 3 options available -
1. Big Players (MMT / Yatra etc.)
2. Market Place (Aggregators)
3. Local Travel Agent(s)

6. Travel Agent(s) Model
● Bob gets in touch with local travel agent (T.A.) and explains his travel requirement to him
● Local T.A. gets in touch with destination T.A. (expert) and arrange the package for Bob
● Destination T.A. is further connected to various service providers involved in the trip
● Too many mediators involved resulting into multiple POCs and quality of service is not ensured

7. Market-place Model
● Bob put up his query online at the Marketplace
● Aggregators call him to know his requirement and forward the query to at least 3 TAs who further call
Bob and customize his travel itinerary
● Result - Bob receives a lot of calls per day and gets frustrated (remember Bob is busy person)
● Commission of market place also comes into picture (7-10% of total package cost) resulting into
increase in total cost of the package

8. Our Analysis
On one hand quality of service isn’t ensured and
on another hand, customer is paying extra
charges along with a lot of follow ups
In both cases, there are multiple POCs before
and during the trip
Customer gets confused whom to contact
(concerned authority) in case of any query
during the trip
Problems faced in case of Big players (MMT /
Yatra) - mediator involvement, rigid policies, lack
of on-ground support, no quality assurance of
services
As a result, customer satisfaction is not met,
hence no client retention

9. Our Ideology Technology + Experience = Hassle-free Travel
Bridging the gap between customer and
service providers and create a transparent
medium using Technology
Replacing mediators with Travel experts for
respective location(s)
Ensuring on-ground services without levying
any extra aggregator charges
Smooth coordination between client and
service providers
Optimize the work culture in travel industry

10. Current Problems
in Travel Industry
Lack of utilization of Technology
Old school methods still prevalent in the
industry -
● Gmail for operations / booking purpose
● Google spreadsheets for lead follow ups
● Microsoft Word / Google Docs for
creating travel itineraries
With increase in popularity of marketplace
(Travel Triangle, GoFro,
Tripcrafters, etc.), focus has been shifted
towards client acquisition which leads to
increase in no. of conversions - as a result, client
retention and on-ground experience shifted
down

11. Problems we
faced so far
Lack of proper panel / platform in market to
organize the operations of converted leads
With increase in no. of trips, work load increases
and rate of productivity gets reduced
Real time check of the services provided is
missing
No organized way to solve on ground operations
(currently a tedious process)
For eg. -
Customer reached at the destination - cab driver
is not on time for howsoever reason
In the end, customer gets frustrated and a small
hiccup leads to not so good trip experience for
him

12. Product Development
to resolve current
problems
With time, we realized the problems we were
facing and started working towards the solution.
We’ve developed several products during the
span of 4 years in order to conduct hassle free
travel
We’ve divided the entire booking process into 2
parts -
1. Pre sales - starting from lead generation
(trip enquiry) up to lead conversion
2. Post sales / operations - starting from
bookings of services to successful trip
execution

13. Pre Sales - Workflow Model
● Developed Pre sales panel to optimize the workflow
● Now, automated itineraries and user based trip customization is a matter of seconds
● Automation of data entry and invoice generation has optimized the work of sales executive(s)

14. Post sales / Operations - Workflow Model
● Developed post sales / operation panel to manage bookings post lead (trip) conversion
● Smoothen operations via automated emails to service providers for booking purpose
● Automated vendors’ payment and clients payment instalments - increasing operation efficiency

15. Our Products - Operation Dashboard
● 4 Operation managers are handling 150+ trips per month
● Smooth coordination between client and service providers
● Automation of client payment followup and vendor payment management

16. Post Sales / Operation Panel
1. Creating Database
2. All trip details under 1 page
3. All bookings related details under 1 page
4. Automated mails for booking of services
5. Further links to operation dashboard
Pre Sales Panel
1. Database of travel itineraries with all possible
combinations
2. Selection of optimum travel plan as per client’s
requirement and instantaneous itinerary creation
3. Swift Data check and quote customization
4. Automation of Data Entry and costing of services
5. Sending automated mail to clients attaching trip
itinerary and notes / reminders for follow-up

17. Enquiry Panel Dashboard
1. Enquiries generated from different platforms
assembled into 1 panel
2. Elementary filters and sorting for easy client access
3. Analysis of incoming leads and evaluation of sales
performance
4. Easy follow ups on quotations
5. Further links to Pre sales Panel
Client Dashboard
1. Designed as client’s profile on our website
2. Easy access to all the quotations
3. Easy communication with sales executive with
‘Request callback’ and ‘request change’ features
4. Easy modification of travel requirement and
preferences
5. Feature of trip confirmation and marking under
’My favourites’

18. Equipment Rental
1. Inventory to accommodate around 500 people at one
time
2. Organized camping at various outdoor music festivals
including Ziro Festival of Music, Magnetic Fields
Festival, Bike Festival of India, Mood Indigo, etc.
3. We provide our camping gears on rent (currently
based in New Delhi, Manali and Leh)
Fixed Departures
1. Pre-purchased flight tickets (ex-Delhi / Mumbai)
on selected dates for our major destinations - Bali
and Ladakh (cheaper than online fare)
2. Floating departures keeping the dates fixed
(mostly peak season dates)
3. Done hotel contracting for best rates and
availability (pre-booking of services)
4. As a result, customer gets trip experience under
minimum costing and without any hassle

19. 2013
● Website development
● Worked on Social media
presence and engagement
2014
● Equipment Rental store
● Camping in Music Festivals across India
● Strategic tie-ups with service providers
● Registered at online marketplaces for
lead generation
2015
● Website structure revamped
● Started working on sales and
operation panels
2016
● Launched Fixed Departures for Bali and
Ladakh
● Strong holding in destinations - Hotel
contracting and long term tie-ups with
service providers
● Post Sales and operation panel Launched
2017
● Pre Sales Panel, Enquiry Panel and
Customer Panel launched
● Working on mobile application for end to
end trip execution - hassle free travel
Work Done So Far
20132011-12
● Oct’11 - Inception
● Idea of travel community
● Exploring offbeat locations
● Started community of travel
bloggers - knowledge transfer

20. 3-5 8-10 22-25 35-40
Team size (no. of employees) throughout the years
40-45

21. Graph Assessment and Milestones of
2018
● In 2018, we focused on the face of our company, connecting with customers and marketing
channels. Here are the quarter wise milestones achieved -
● Q1 2018 -
Launched First call panel (LMS) to filter the leads and make it SDR ready
Started Google Paid marketing channel - lead generation
● Q2 2018 -
Focuses approach on limited no. of destinations and their growth
Website Revamp - keeping brand guidelines in mind and updated destination wise packages, reviews
and blogs to provide holistic experience to our users
No. of unique visitors on our website increased exponentially

22. Graph Assessment and Milestones of
2018
● Q3 2018 -
Launched revised version of Enquiry Panel focusing on lead follow up and automated processes for
lead management
Started publishing client diaries on our social media - client engagement
Launched International destination - Maldives
Shifted to Lean Model (company wide)
Chatbot integration on website - new source for lead generation
● Q4 2018 -
Focus on Lead Nurturing (destination wise)
Started working on Client Dashboard (client’s virtual space on our platform)
Launched two more International destinations - Dubai & Europe
Contracting with properties to avoid availability issue and to provide seamless experience to our
clients

23. THANK YOU