This document provides a summary of Ramillo M. Ramos Jr.'s background and qualifications. It outlines his 6.7 years of experience in customer service, call management, and team leadership. It also details his skills in social media management, website moderation, appointment setting, administrative tasks, and data management. His education, work history, areas of expertise and references are also included.

1. s
Ramillo M. Ramos Jr
(General Virtual Assistant)
https://www.linkedin.com/in/r
amillo-ramos-6441b9151/
+639668433393 / +639478194018
ramillomarkramos@gmail.com
ramillomarkramos.wordpress.com
Camarin, Caloocan City, 1400
Philippines
Social Media Links
https://www.facebook.com/ma
rkramos122/
/ramillomarkramos@gmail.com/
live:25f31593cde4d219
About me
 I am a seasoned customer service expert on a call center
setup company with 6.7 years of experience in call
management, training, mentoring, coaching and leading a
team.
 A general virtual professional that has skills and
experiences in appointment setting, recruiting, and admin
for a real estate firm such as email or calendar
management, lead generation, lead management using a
CRM, and website moderation
Skillset
 Social Media Management – Content creation using Adobe
Photoshop and Premium Pro, Targeted post/sponsored ads,
Facebook Insights and reports. Example project: Goodlife
on Freelancing (Facebook page)
 Website & Blog Moderation – Basic SEO knowledge,
creating an article or a blog and posting it on a Wordpress
based website. Basic graphic web design using edited
content from Adobe Photoshop or Premier Pro. Example
project: (https://ramillomarkramos.wordpress.com/)
 Appointment Setting / Cold Calling - Using a script for
recruiting real estate agents and for a marketing company.
 Administrative Assistant - such as email, calendar and
leads management using a CRM (ReelGeeks, Pripedrive
FollowUpBoss and Salesforce). Digital signature – using
ZipLogicx, creating packets, adding participants, and
monitoring the packet status.
 Data Management & Reporting - apps such as MS Office
word, Google Sheets, Docs, Slide, Drive and Excel. Listing
management using Top Producer.
 Customer Support – Handling inbound and outbound calls,
Trained and experienced to handle level 1 to 3 (escalation)
types of calls, email and chat. Ticket management using
Zendesk.
Areas of Expertise
 Advance user of MS Excel with
knowledge in creating complex
formulas, pivot charting, analytical
report, macro and visual basic for
automation.
 Can program using Visual Basic,
VB.NET using MsSQL Server
2005 and MS Access as back end.
 Can use Adobe Photoshop,
Premier Pro, Macromedia Flash
and Corel Draw for web designing
and content creation
Contact Details

2. zz
Education & Certificates
B.S. Information and Technology – (Completed 4 yrs.)
Bestlink College of the Philippines, Novaliches, QC
 Course includes basic networking, programming and
web development and design.
April 2013
June 2009
Work Experiences
VA client 1 – Date Encoder/Research (March to August)
 Research for potential leads on the internet, obtain
information such as company name, contact number,
location, website, etc. and to manage the collected
data in an excel sheet
VA client 2 – Real Estate Firm as Recruiter / Appointment
Setter (July to August - 1 month contract)
 Lead Generation, Cold calling, appointment setting,
lead management, email and calendar
VA client 3 – Digital Marketing Agency as Cold Caller
(September – 1 month contract)
 Cold calling potential leads, Appointment Setting,
and leads management using Pipedrive
Sept. 2020
March 2020
(6 months)
Google, Customer Support (Google Concentrix, Taguig
City - September 2019 to December 25, 2019)
 Supported Pixel phone related concerns for
customers in Australia and UK
Operations, Team Leader (Call Center name: Teletech)
 August 2018 to August 2019 – DoorDash, customer
and dasher support
 April 2018 to August 2018 – DoorDash, Order
Placer
 Nov 20, 2017 to March 2018 – HCSC, Blue Cross
Blue Shield (Account management for health care
members)
Quality Assurance, Specialist
Teletech, Robinsons Cainta, Ortigas Ext., Cainta
 March 2017 to September 2017 – Amazon retail and
seller support
 February 2016 to March 2017 – Amazon, Retail
Support
 October 2015 to January 2016 – BestBuy, Retail
Support
Technical Support Representative
Teletech, Novaliches, Quezon City
 June 2013 to October 2015 – Verizon, Technical
Support Representative
 Handles inbound/outbound calls and achieve
customer satisfaction metrics
Dec. 2019
Sept. 2019
(4 months)
August 2019
Sept. 2017
(2 years)
Sep 2017
Oct 2015
(2 years)
October 2015
June 2013
(2.5 years)
Riyadhem Mendoza
Call Center Operations, Manager
+63.917.513.3901
Mary Grace Buban
Call Center Operations, Quality Analyst
+63.916.589.2766
Christa Angeles
Call Center Support, Training
+63.927.584.4040
Joey Minebe
Call Center Operations, Supervisor
+63.932.426.9655
Character Reference

3. HR/Admin Associate
Inframachineries Corporation, Tandang Sora, QC
 Document Control Custodian – Has contributions
in successfully obtaining ISO: 9001
 Revolving Fund Custodian – Releases cash,
replenishment, and validation of expenses
 Payroll Management – Prepare employee’s daily
time record and payroll, monitoring and
reconciliation of advances to employees account.
 Other admin tasks such as releasing of inter-office
memorandum and execution
Feb. 2013
June 2012
(8 months)