Elise Leytham's resume for new job

1. ELISE A. LEYTHAM
717.342.8451 | eliseleytham@gmail.com
1638 Bloomingrove Road | Williamsport, PA 17701
https://branded.me/eliseleytham | http://www.linkedin.com/in/elisel
EXECUTIVE ASSISTANT
Focused and accomplished administrative professional with career progression providing organizational and strategic
support to senior level executives in a variety of industries. Proactively develop, build, and execute strategies that align
with organizational initiatives. Professionally execute workload consistent with the directives of the organization. Deals
effectively with pressure; remains optimistic and persistent, even under adversity. Outstanding ability to communicate
both internally and externally. Experienced with assisting in project management and deep-dives into performance and
recovery analysis. Inspires and fosters team commitment and trust.
Key Skills
Administrative Support ~ Project Management Assistance ~ Workload Management
Report Development ~ Relationship Development ~ Organizational Specialist
Professional Experience
AMERICAN CUSTOMER CARE (Williamsport, PA)
American Customer Care/Healthy Directions (Williamsport PA) ....................................................... 4/2017 – present
American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify
and enhance your relationship with existing customers, as well as acquire new ones.
Healthy Directions is a leading health publisher and direct-to-consumer retailer of doctor-formulated nutritional
supplements and skincare products, providing expert guidance and advanced nutritional supplements from America’s
most knowledgeable and highly respected integrative and alternative health doctors.
CUSTOMER SERVICE REPRESENTATIVE
Key Achievements:
 Commended by customers repeatedly for friendly, professional manner, and satisfactory resolution of their
inquiries.
 Continuing on-the-job training to improve sales performance and product knowledge.
AEROTEK, INC. (Williamsport, PA) – (TEMPORARY CONTRACT)
American Customer Care/Healthy Directions (Williamsport PA) ...................................................... 12/2016 – 4/2017
American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify
and enhance your relationship with existing customers, as well as acquire new ones.
Healthy Directions is a leading health publisher and direct-to-consumer retailer of doctor-formulated nutritional
supplements and skincare products, providing expert guidance and advanced nutritional supplements from America’s
most knowledgeable and highly respected integrative and alternative health doctors.
CUSTOMER SERVICE REPRESENTATIVE
Key Achievements:
 Helps maintain company image in interactions with customers.
 Responsible for providing accurate and timely solutions to customers regarding their orders and inquiries.
 Displays accurate product knowledge to assist customers most efficaciously.

2. ELISE LEYTHAM Page 2
National Association of Watch & Clock Collectors (NAWCC, Inc.) (Columbia, PA) .................... 12/2002 – 12/2015
A nonprofit scientific organization which provides educational, cultural, and social resources that encourage interest in
the art and science of timekeeping.
NAWCC ADVERTISING SERVICES COORDINATOR
Was responsible for the organization and billing of advertising in the Mart & Highlights magazine and other NAWCC
venues. Coordinated scheduling and promotion of these venues to ensure client satisfaction. Pitched ideas, developed
strategies, and demonstrated problem-solving abilities to address client issues. Worked closely with the Creative
Services Leader, Publications Editor, and other sales sources to uphold proper NAWCC content and aesthetic
standard.
Key Achievements:
 Increased revenue 40% per issue by promoting new advertising opportunities.
 Authored a comprehensive manual for in-house software program, providing update of project implementation
and process guide.
 Represented the organization during trade shows and yearly convention.
 Earned “Certificate of Appreciation” from Board of Directors in 2015.
TRI-STARR SERVICES OF PENNSYLVANIA, INC. (Lancaster, PA) – (TEMPORARY CONTRACT)
WOHLSEN CONSTRUCTION COMPANY (Lancaster, PA) ...................................................................6/2002-11/2002
A regional Construction Manager, General Contractor Design/Builder Green Plus Certified construction firm, serving
PA, DE, MD, NJ, and Washington DC.
PROJECT ASSISTANT
Helped to initiate, create, update, and maintain construction projects in various states of completion from prebid to
closeout using Prolog Manager, Microsoft Excel, and Corel WordPerfect. Coordinated the transmission of information and
liaised between the project owner, subcontractors/suppliers, Project Manager, and Project Director. Tracked down and
resolved conflicts between parties. Added specification numbers, definitions, and codes into database in preparation for
sending submittals and transmittals. Sent submittals and requests for information from the subcontractors/suppliers to the
appropriate reviewers, per Project Manager’s direction.
Key Achievements:
 Supported the Project Manager in keeping abreast of the status of multiple projects simultaneously.
 Contributed to achieving on-time completion of concurrent projects by gathering contractor specs and
communicating between teams.
 Maintained all hard copy and files as well as Prolog database on projects.
 Requested, consolidated, and presented in binder format Operation and Maintenance manuals (with warranties)
at end of jobs.
VOLT SERVICES GROUP (New York, NY) – (TEMPORARY CONTRACT)
VOLT TECHNICAL SERVICES (New York, NY) ................................................................................... 7/1999 –12/2000
A worldwide organization providing aerospace, automotive, banking, finance, consumer electronics, information
technology, insurance, life sciences, manufacturing media and entertainment.
EXECUTIVE ASSISTANT / PROGRAM COORDINATOR
Maintained strong customer service by answering phone calls and resolving issues. Tracked program progress for
telecommunications customer. Created billing and tracking financial reports for key executives and various other high-
level executives. Coordinated files for resume submissions for internal and external positions. Maintained logs and
created billing changes for departmental records. Labeled and submitted invoices to clients and vendors. Obtained
data from the Internet, routed reports to recipients, and created office documents.
Key Achievements:
 Established and maintained records and files for managed service program reports for more than 100 staff
members, contractors, and project managers on a daily and weekly basis for large telecommunications client.
 Developed resume submissions for in-house and external submissions.
 Earned the “Employee of the Month” award.

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CROSS STAFFING SERVICES (New York, NY) – (TEMPORARY CONTRACT)
MORGAN STANLEY DEAN WITTER REYNOLDS (New York, NY) ...................................................... 6/1999 –6/1999
Global financial services firm and a market leader in securities, asset management, and credit services.
EXECUTIVE ASSISTANT
Key Achievements:
 Did executive fiscal spreadsheets and recorded responses to broker inquiries in Excel.
 Sorted mail, handled heavy phone and phone messages in Microsoft Outlook.
 Learned new tasks swiftly in a high-paced environment.
OLSTEN STAFFING SERVICES (New York, NY) – (TEMPORARY CONTRACT)
CHASE MANHATTAN BANK (New York, NY) ....................................................................................... 2/1999 –5/1999
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE:JPM), a leading
global financial services firm with assets of $2.3 trillion and operations in more than 60 countries.
DATA ENTRY OPERATOR/WORD PROCESSOR
Created tracking reports in Excel for weekly broker activities. Did monthly trustee and payee funds transfers for the
Assistant Treasurer of the Retirement Investment Center. Daily customer service representative and phone activities
for the telephone banking service options. Other assistance on special projects as needed.
Key Achievements:
 Assisted in the completion of a major tax documentation project in April 1999.
LLOYD STAFFING SERVICES (New York, NY) – (TEMPORARY CONTRACT)
BOWNE BUSINESS SERVICES (New York, NY) .................................................................................10/1998-12/1998
Bowne & Co., Inc. (NYSE: BNE) provides shareholder and marketing communications services around the world.
Bowne has 3,000 employees in 55 offices around the globe, and has been in business over 230 years.
DATA ENTRY OPERATOR/GENERAL CLERICAL SERVICES
Did billing for jobs both in-house and externally on CopyTrack system. Maintained records of jobs done for future
reference. Handled correspondence for department heads. Created/maintained employee attendance records in Excel.
Key Achievements:
 Assisted in several in-house projects for Goldman Sachs, our primary client in an extremely fast-paced
environment.
SLOAN STAFFING SERVICES/ASSET TEMPORARY SERVICES (New York, NY) – (TEMPORARY CONTRACT)
MANHATTAN OFFICE (UPPER WEST SIDE) (New York, NY) ........................................................................... 4/1998
Staffing agencies and Executive Search Firms in New York City with a combined experience level of 32 years.
LEGAL PROOFREADER
Proofread Redline and Blackline documents in many Manhattan law firms, financial firms, and legal printers.
Key Achievements:
 Entrusted with ensuring accuracy of confidential legal documents.
Staten Island University Hospital (SIUH – North Site)
Department of Fiscal Services (Staten Island, NY) ..............................................................................10/1993-1/1994
A multi-site, 714-bed hospital with roots tracing back to 1861. Level 1 trauma center and a teaching hospital; opened
their own medical school in partnership with Hofstra University (classes began September 2011).
EXECUTIVE/OFFICE SECRETARY
Key Achievements:
 Worked in one of the most top-level departments in one of the largest hospitals in Staten Island, New York.
 Scheduled meetings and interviews.
 Tracked travel expenses and reimbursements.
 Maintained monthly departmental progress reports, routed monthly fiscal hospital summaries, updated and
delivered monthly reports.

4. ELISE LEYTHAM Page 4
 Answered phones and gathered information for the Department Head and other office executives.
 Responsible for office equipment maintenance and ordered office supplies.
 Responsible for secure document filing, storage, and updating. Sorted/routed mail.
 Scheduled and monitored use of storage and conference rooms.
 Assisted with special projects as needed. Did front desk reception and volunteer supervision.
GERRI G. TEMPORARY SERVICES (Staten Island, NY) – (TEMPORARY CONTRACT)
GERRI G. TEMPORARY SERVICES (Staten Island, NY) ......................................................................5/1993-10/1993
Temporary agency responsible for placements all over Staten Island, New York.
OFFICE SECRETARY AND CLERICAL ASSISTANT
Key Achievements:
 Worked in main company office and was face of company for incoming contacts.
 Booked meetings, itineraries, and conference room usage.
 Typed executive memos, sorted mail, and routed calls.
 Maintained office equipment and kept storage rooms organized.
KIRK-MAYER, INC. (Denville, NJ) – (TEMPORARY CONTRACT)
KIRK-MAYER, INC. (Denville, NJ) .............................................................................................................4/1992-8/1992
Business Management Consultants.
DATA ENTRY OPERATOR/EXECUTIVE SECRETARY
Input lists of account and phone numbers for client returns in SAMNA, and did desktop publishing in WordStar and
Lotus 1-2-3. Scheduled meetings and itineraries, updated executive calendars, initiated and maintained electronic
executive address books. Handled executive correspondence.
Key Achievements:
 Commended for excellence, speed, and accuracy of data entries.
Scholastic Software. (New York, NY) ......................................................................................................9/1989-9/1990
An American book publishing company known for educational materials for schools, teachers, parents, and children.
ADMINISTRATIVE AIDE
Did desktop publishing, light typing, executive correspondence, faxing, Xeroxing, answered phones, and filing.
Key Achievements:
 Brought strong work ethic and desire to learn to new situation.
Carnegie Hall. (New York, NY) ..................................................................................................................2/1989-8/1989
Concert hall in midtown Manhattan (NYC), one of the most prestigious venues in the world for both classical music and
popular music.
TELEMARKETER/ASSISTANT SUPERVISOR
Supervised staff, calculated weekly salaries, commission bonuses, and sales percentages.
Key Achievements:
 Entrusted with staff supervision when Manager was out of office.
Education
Continuing education courses, workshops, and seminars
Technology Skills
Databases and Applications: MS Access, iMIS Event Management Software, MySQL, Microsoft Office Professional,
Adobe Acrobat Professional (PDF document management), Adobe Photoshop, Adobe InDesign, AS400, SAMNA,
Lotus Notes, Prolog Manager, Harmony

5. ELISE LEYTHAM Page 5
Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10, Oracle Service Cloud (OSC).
Google Apps for Business administration: email, contacts, calendar, drive, documents, voice, third-party workflow
management, project management, and accounting.