Resume

1. Joan Dimitry
23054 Wood Violet CT
Land O Lakes, FL 34639
Phone: 813-892-2903
E-Mail: joandimitry@gmail.com
Experience
5th Grade Teacher, Rodney B. Cox Elementary School, Dade City, FL, 8/2016 – 5/2017
• In depth knowledge of creating,designingand implementing classroominstructional plansthatcater to individual student’s need
• Hands on experience in planning lessons and translatingthem into learningexperienced
• Capableof usinga variety of instructional strategies and managingclassroombehavior
RELEVANT SKILLS
• Excellentability to impartinstruction
• Exceptional communication skills
• Able to run a flexibleand tight classroommanagement dependent on the occasion
• Proficientin infusingtechnology into curriculum
• Plan and preparelesson materials and assignments
• Create an interactivelearningenvironment for students
• Maintain classroombehavior and evaluatestudent performance
• Maintain appropriatestudent records
• Maintain liaison with parents to relay student performance information
Customer Loyalty Manager, Stadium Toyota, Tampa, FL, 9/2005 –8/2015
Under limited supervision
Principal responsibilities include:
 Independently provide broad-scale administrative, project and operational support affecting a multiple complex department
and/or the organization, which require high level skills and knowledge of departmental and organizational policies and
procedures.
 Utilizeconsiderablejudgment in interpreting departmental policies to resolveroutine to complex inquiries or problems,serves
as primary liaison with other departments.
 Develop, recommend and implement administrativeand operational protocolsfor the depa rtment.
 Prepare a wide range of documents; compose, edit and proofread correspondence& reports; create and maintain spreadsheets
and databases and produces reports; edit and proofread documents to ensure accuracy.
 Perform duties involvingmathematical calculationsand general accountingprocedures.
 Superviseassigned lower level administrativestaff.
RELEVENT SKILLS
Progressively increase customer experiences directly related to customer experience reflected in survey response.
Tracking, monitoring, reporting customer response and increasing customer retention.
Strong working knowledge of Microsoft Windows operating system, Intermediate to Advanced skills in Microsoft Word and
Excel. Strong written and verbal communication skills.
Strong communication, organization and follow-through skills, managing customer experience improvement initiatives,
projects and programs.
Finance Manager, Stadium Toyota, Tampa, FL, 2/1990 – 9/2005

2. Principal responsibilities included:
• Examining,evaluating,and processingloan applications.
• Determining customers' financial services needs and preparingproposalsaddressingthese needs.
• Coordinatingthe activities amongdealer business office,sales departments,and lendinginstitutions.
• Workingto ensure timely fundingof approved loans.
• Collect,receipt funds, includingloan/leaseapprovals with supportingdocuments for prompt funding,
• Selling,processingwarrantiesand claims.
• AchievingCustomer Sales Satisfaction Index ator above DistrictStandard
Sales Associate (New and Pre-Owned Sales), Stadium Toyota, Tampa, FL, 9/1987 – 2/1990
Principal responsibilities included:
• Greeting customers and ascertainingcustomer needs and desires.
• Describingfeatures and benefits of optional vehicleequipment, operation,and careof merchandise.
• Recommending, selecting, and helpingto locateor obtain vehiclebased on customer needs and desires.
• Computing sales pricesand total purchases. Receivingand processingpayment.
• AchievingCustomer Sales Satisfaction Index ator above DistrictStandard.
Special Education Teacher, May Sands Exceptional Education Center, Key West, FL, 7/1985-6/1987
Principal responsibilities included:
• Providedirect and indirectinstructional supportto students in a positiveenvironment.
• Employ special educational strategies and techniques duringinstruction to improvethe development of sensory- and perceptual-
motor skills,language,cognition,and memory.
• Teach socially acceptable behavior, as determined by the students’ individualized education programs (IEPs) by employing
techniques in an overall positivebehavioral supportsystem.
• Modify the general education curriculum for students with disabilities based upon a variety of instructional techniques and
technologies.
• Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with
opportunities to observe, question, and investigate.
• Confer with parents, administrators, testing specialists, social workers, and other professionals to develop individualized
education programs (IEPs) designed to promote students' educational,physical,and social/emotional development.
Professional Training
Call Center Manager Training Certification, 2015 - Blue PrintSuccess,Tampa, FL
Toyota Customer Relations Manager (CRM) Excellence, 2005– 2014 - University of Toyota,
Education
Bachelor of Science ED., University of Miami, 1985
Elementary Education/Special Education

3. Awards
TOYOTA PRESIDENT’S CABINET AWARD
The President’s Cabinet Award is Toyota’s most exclusiveand prestigious honor.Limited to a maximum of only12 dealerships
nationally,this eliteaward recognizes a combination of operational superiority,high-volumes and, most importantly,outstanding
customer satisfaction performance.
JD POWER & ASSOCIATES OUTSTANDING SALES EXPERIENCE AWARD
Recognized by J.D. Power and Associates for providing“An Outstanding Customer Service Experience.”
Customer Relations Manager (CRM) Excellence Award, 2005 – 2014
This award is presented annually to Customer Relations Managers who have demonstrated a commitment to maintainingToyota's
highest standards for customer satisfaction.In order to qualify for the Customer Relations ExcellenceAward, one must excel in a
series of categories:
Increasecustomer satisfaction scores
IncreaseCustomer Loyalty and Retention over previous year.
Prompt customer contact with resolution.
Community Service
Volunteer, One Blood, 2005 – present
Organizeand assistwith annual blood driveevent, includingrecruitmentof donors.
Coordinator, Toys for Tots, 2006 – present
Coordinatetoy drop off /pick-up collection with MarineCorps Reserve; create/manage dealership social media to promote event
awareness.
Coordinator, Free To Breath 5k Run/Walk, 2014
Coordinated Dealer and Corporate Sponsorship;obtained funding through Toyota Motor Sales USA & Dealer Match Programfor
lungcancer benefit event.