1. Personal Details
Michael Anthony Phillips
Home Address: 38 Western Elms Avenue, Reading, RG30 2AN
Mobile Number: 07900 050898
Email Address: mikephillipsx71@gmail.com
Personal Profile
With 16 years experience in Customer Service, an enthusiastic team player, precise and
flexible, I excel in identifying and solving problems and shortening processes. A creative thinker
I am now looking to further my experiences in other companies.
Skills
 Excellent communication at all levels
 Presentation – written and oral
 Organization and planning
 Time management
 Able to work well under pressure
 Ability to work independently and on own initiative
 Motivating and coaching staff
 Performance management
 Good awareness of Health & Safety
 Customer service skills
 Cash handling and reconciliation
 Arrange and co-ordinate meetings
 Analytical skills
 Training and staff development
 Good administrative skills including appointment bookings and data management
 Strong IT skills with good knowledge of Microsoft Office packages
 Attention to Detail
 Problem Solver
 Enthusiastic to Learn
 Afrikaans Speaker

2. Employment History
1999-2015 (16 ½ Years) Prudential/Capita
Customer Service Associate
 Processing payments
 Team training
 Creating member records
 E-mails and letter writing
 Revising end of year accounts
 Reconciling payments
 Call handling
 General office functions.
Prior Career History
1998-1999 JH Marsh & McLennan
Data Entry Clerk
 Transferring paper files to computer system
 Transport of files to new offices
1997-1998 The Net and Beyond (TNAB)
Internet assistant
 Helped and trained customers when using the internet and computer applications.
Education & Training
 GCSE Equivalent – Welkom High School, South African
 Delivering Training to Groups - Prudential
 Presentation Skills - Prudential
Qualifications Achieved
 Institute of Customer Service – Bronze Award
 Qualified Chef

3. Further Information
 Awarded Prudential Financial service star September 2001
 Awarded Prudential customer service star 2005
 Volunteered for five years, as part of work initiative with ABC to Read, helping children in
primary schools with reading difficulties. Coley Primary School 2001-2006
 National Reading Champion award for the National Reading Campaign through the
National Literacy Trust 2005
 Volunteered to give cooking demonstrations at St Dominic Savoi School in Woodley,
during their healthy eating weeks.
 Help raise funds for Brookfield School
Interests
 Gardening
 Internet
 TV
 Golf