1. Resume
Wasim Shaikh
wasim.shaikh4@yahoo.com +91 756 786
0133 /
wasim.shaikh4ws@gmail.com +91 982 541 1732
CAREER ASPIRATIONS:
I want to be a part of team taking collective steps where I can showcase my talent and abilities to
achieve my personal as well as contribute towards the organizational goals
Professional Tenure:
Current Organization : Vodafone India Services Pvt. Ltd.
Working since : August 2014
Current Designation : Sr. Executive
Department : Supply Chain Management
Currently working with SCM – RFQ Process
Operational key Responsibilities
• Processing RFQs (Request for Quotation) for Agency (1 of the buying models out of VPC
(Vodafone Procurement Company) Buyfrom, Agency and Local) for Vodafone across the
globe
• Mutually working with Category Managers for timely submission of work orders and
maintaining the material group and updating the DTPs (Desktop Procedures)
• Acting as a vital link between the Local Market (Internal Vodafone requestors) and
Suppliers
• First level timely approval of Catalogue and FTO (Free-Text order) shopping carts raised
by various English as well as Non English local OpCo’s (Operating Company) in SRM
(Supplier Relationship Management) portal and converting the same to a successful
Purchase Order in SAP
• Webcycle maintenance (FI – Finance Interaction & MM – Material Management requests
received from internal teams) for Purchase Order changes/processing in SAP
• FIC (Finance Interaction Centre) handling queries raised by different local OpCo’s –
(Requests raised by various internal buyers for multiple queries related to Shopping Carts
/ Purchase Orders / Invoices / Goods Receipt etc.) via SSC (Shared Service Centre) tool
• Flashing the daily/weekly/monthly KPI reports and Ad-hoc reports such as (Process
Stabilization report/Productivity-Utilization report/Open POs/Retrospective POs/Various
BI {Business Intelligence} Reports)
• Associated with different P2P (Procure to Pay) teams like Accounts Payable, Asset
Projecting & Accounting, Lust to Dust, Master Data Management, Record To Report,
Workflow Management, General Ledger etc.
• Preparing & Engaging in BPMs (Business Partner Meetings) packs in order to discuss
the process performance month on month basis and collectively working on challenges
• Acting as a primary SPOC for Vodafone Italy, Vodafone Czech Republic and Vodafone
Germany alongside other OpCo’s such as Turkey, Northern Cyprus, Greece, Spain,
Portugal, Hungary & Romania, additionally

2. Apart from the above core activities, I also act as a responsible team player by engaging the team
and representing the same internally as well as externally with various non-productive activities
(e-Learnings, Academic Trainings), events and client visits. I’m also responsible for all the
organizational communications on behalf of SCM
Prior to taking over the assignment of SCM, I was a part of the International Customer Operations
and below is the brief synopsis for the same:
Previous Organization : Vodafone India Services Pvt. Ltd.
Working since : August 2011
Current Designation : Executive (SME)
Department : International Customer Operations - UK Back Office Operations
Worked with International Customer Operations EBU Bulk (Enterprise Business
Unit)
Operational key Responsibilities
• Handling requests for all billing and services related changes such as Tariff Change,
SOC (Service Order Code), Features, Contracts, Cost Centers, Usernames, Billing
Address etc. for HNI (High End VIP) VGE (Vodafone Global Enterprise) Corporate
Clients such as NHS Trust, KPMG, Barclays, Deloitte, Accenture, Computacentre,
Centrica, Wireless Logic, Ernst & Young, McKinsey & Company, Pricewaterhouse
Coopers are to name a few
• Updating the customers regarding the status of the request and making sure that the
Service Level Agreements are met within the defined TAT (Turn Around Time)
• Coordinating with internal as well as external teams based out in UK to enhance the
current process
• Calibrating with internal quality team to work on errors and escalations received by the
team and help in minimizing the same
• Coaching the team and providing constructive feedbacks by having one-on-one sessions
within the team individually
Role as an SME (Team Lead Back-up)
• Post becoming an internal SME (Subject Matter Expert) dealing with the UK teams and
representing my own team internally as well as externally are my key responsibilities
• Handling large scale and critical implementations and taking complete ownership of
smooth transition of such migrations
• Acted as team leader in absence of the team manager and single handedly took care of
the team helped the team to achieve it’s KRA’s
• Making sure active participation of the team in curricular activities, preparing rosters,
leave management, work allocation are few of the initiatives that I took in absence of the
team manager
• Always on top of anything coming towards the process in order to maintain a 100%
quality score on each and every single requests carried out by the bulk team
• Having team hurdles in order to make the team understand any change in the policies,
procedures and any new business change announcements

3. • Boosting the team to take full participation in all the extra-curricular activities held by
various departments
• Supporting the internal teams such as Credit Admin, Small Medium Enterprise, Vodafone
Partner Services, etc. in order to overcome any escalations by providing expert advise
Major Achievements during my tenure with Vodafone:
 Awarded multiple times with the “Monthly winner” award for outstanding
performance and delivering the Vodafone values such as Speed Simplicity &
Trust.
 Also, awarded with the “Quarterly Champion” awards for displaying excellent
customer oriented approach always
 Received many appreciations for handling large volumes with 100% quality and
for handling critical requests for VIP clients. Also rewarded and recognized for
exemplary work done for solving escalations by our UK On-site team.
Previous Organization : Effective Teleservices Pvt. Ltd (E-Tech)
Designation held : Mentor / Sr.OCR
Department : Customer Service Operations
Operational key Responsibilities
• Communicating with prospective students by doing live chat that are interested in further
education in US and Canada
• I was an integral part of the Click2Chat program handling an education campaign named
DeVry University which had 90+ locations all across the US and Canada
• Helping the prospective students by answering their questions in relation to their further
studies and setting up their appointments with the specialized Admissions Advisors
• Converting almost all the students who were interested in enrolling themselves in a
University while searching for one via online tools
• To help and train other team-members in understanding the entire chat protocol by
following all the guidelines laid down by the University
• Helping the team in resolving real-time queries and providing solutions which would help
them convert the student and increase their interest in DeVry University
• Managing daily reports and scheduler
• To prepare forecasting tool to understand the volume of chats received per day and at
the end of the month as well
• Calibrating with the client and quality team to enhance the current chat structure and
increase customer satisfaction
Major Achievements during my tenure with E-Tech:

4.  Awarded with the monthly award almost for every month as a “Top Performer”
 Was promoted as a “Mentor” within the first 6 months of my first professional stint for one
of the most critical clients
 Also, awarded by the client for consistently performing and meeting up with the
expectations always
Hands on Experience with tools such as:
 SAP
 EVO
 Citrix
 Amdocs (Crystal)
 Carisma
 ISAAC
 E-gain
 LivePerson
ACADEMIC QUALIFICATION:
Qualification University/Board Institution Year Grade
M.COM (Part1) Gujarat University SMPIC 2009 Second
B. COM Gujarat University SMPIC 2008 Second
H.S.C. Gujarat Board Ankur School 2005 First
S.S.C. Gujarat Board Ankur School 2003 Second

5. Special subjects taken up during Bachelor’s degree:
• Advanced Accounts / Auditing
• Business Law
• Cost Accounting
• Business Statistics
• Commercial Communication
Hobbies:
Reading books & listening music
Wasim Shaikh

6. Special subjects taken up during Bachelor’s degree:
• Advanced Accounts / Auditing
• Business Law
• Cost Accounting
• Business Statistics
• Commercial Communication
Hobbies:
Reading books & listening music
Wasim Shaikh