Banks are leading the way in becoming AI first banks. And this wave of technology focused approach is becoming the standard throughout the Financial services.

1. THE FUTURE IS NOW
AUGMENTED HUMANITY
Arne Bassez - @ArneBassez
Founder at Skedify.me

2. 1 out of 8 Flemish employees think their job will no longer exist in 10 years.

3. Do we as customers prefer talking to humans? Or are
we OK with talking to bots in every situation?
Customer
point of view

4. Are companies responsible to create sustainable
business models built around human customer
interaction?
Ethical point of
view

5. Technology will
become a
commodity
You will not own new technologies. In the
best case you will own the data and solution.

6. It takes years, sometimes decades to scale an
organization. Don’t look at people purely as cost, but
as an asset. Human capital and expertise is hard to
copy.
Your people
could give you
a long term
competitive
advantage

8. Service Design:
find your
sweet spot
Identify for which core activities you believe human
interaction can give you a long term competitive
advantage.

9. AI vs. Humans

10. Accessibility
Technology is infinitely scalable.
It’s available anytime 24/7
from anywhere.
Humans are not.

11. Knowledge
VS.
Intelligence
Humans have rather limited learning capabilities
compared to AI, but because we understand context
we can use it in a unique way. For now…

12. Emotion &
Empathy
The holy grail of human competitiveness to AI.

13. Augmented Humanity / Intelligence
It’s not Human vs. Bot, but 𝐻𝑢𝑚𝑎𝑛 𝐵𝑜𝑡
How can you use new technologies to leverage the inherent competitive
advantages of your human capital?

14. People will have to change
too. Fast.

15. THANK YOU
Questions?