1. EDUCATION
BACHELOR OF ARTS
History
LICENSURE
Secondary Education, 7-12, Highly Qualified
Middle Tennessee State University, December 2011
TECHNICAL SKILLS
Captivate
Adobe Connect
Microsoft Office products including:
Presenter
Publisher
Visio
MEGHANN GALLAND
2778 Rideout Lane, Apt. F-605, Murfreesboro, TN 37128
256-606-5437
Meghanniddins@gmail.com
EXPERIENCE
Bureau of TennCare, February 2012 - Present
LTSS DIRECTOR OF TRAINING AND COMMUNICATION September 2014 - Present
 Continues to supervise the LTSS Training Unit, as described below. Additional duties include the direct supervision of
three units (LTSS Training Unit, Admin Unit, and Training Unit), two supervisors, and a total of 13 staff members.
 Create and edit standard operating procedures for the LTSS Training Unit, Admin Unit, and Help Desk.
 Meet with executive staff when changes to the CHOICES program are needed, provide ideas and feedback regarding
changes, and determine how training will be conducted based on participant need and learning style.
 Contribute creative and insightful presentation ideas, aimed at all learning styles while continuously researching new
teaching techniques.
 Distribute communication to external partners, applicants, and members regarding updates to the CHOICES program.
 Oversaw a team of 3 staff that updated and published an All-Inclusive Online Training regarding the CHOICES
program for all internal and external users. Updated version includes video tutorials and cheat sheets.
 Additionally maintains roles as HR liaison, timekeeper, and Legislative Inquiry supervisor. Duties described below.
Director of Training and Communication

2. TRAINING & ADMINISTRATIVE UNIT SUPERVISOR, HR LIAISON Aug. 2013 - Sept. 2014
 Supervised training for LTSS, which included training contractors and various external partners around the state of
Tennessee. Conducted onsite trainings at the Bureau as well as travels to facilities, providing individualized
training as needed. Proficient in Adobe Captivate and Presenter, used to create new and creative web based
trainings.
 Updated and improved all existing trainings to provide user friendly and up-to-date information. Created new
trainings to assist with the needs of internal staff and external partners.
 Provided program updates through the monthly Training Today newsletter. Newsletter is distributed to internal
staff and external partners.
 Supervised Admin Unit. Admin Unit sends out over 3,000 letters per month regarding approval/denial
information. Maintained file rooms, archiving and destroying files according to document retention policy.
HELP DESK SUPERVISOR, HR LIAISON Nov. 2012 - Aug. 2013
 Supervised the LTSS Help Desk, provided assistance to staff by answering questions, ensured standards were met
and reviewed calls for accuracy and customer service.
 Managed a staff of six. Monitored phone calls, answered emails, interacted with unhappy callers to deescalate
tense calls, and provided program updates to call staff.
 Handled all Access Requests for our TPAES system while keeping track of all current and prior users. Reduced
wait time on login information from two months to a maximum wait time of seven days.
 Handled all Legislative Inquiries from applicants and members. Reached out to family and/or members to
understand the current problem and then contacted appropriate staff, either within LTSS or contractor, to provide
an appropriate resolution as quickly as possible.
 Acted as the HR Liaison, completing the new hire process to include interviewing, new hire paperwork, conduct
new hire training their first week, and follow up through their first few months to answer questions or address
concerns. Completed separating employee paperwork, conducted separation surveys, processed and completed all
promotional paperwork, and assisted with all disciplinary issues that may arise.
 Participated in a LEAN event, part of the Governor’s initiative for a more customer-focused government. Cut new
hire on-boarding time from over one month to ten days.
ADMINISTRATIVE ASSISTANT TO ASSISTANT CHIEF OF LTSS Feb. 2012 - Nov. 2012
 Maintained schedule, which included scheduling meetings, conference calls, rooms, and reminders.
 Organized files, answered phone calls, responded to emails, and checked voicemails.
 Managed reports submitted by contractors, ensured reports were correct and provided approval on behalf of the
Assistant Chief.
 Managed time reporting for all 68 employees within the LTSS division. Ensured timesheets were correct, approved
time and leave, and cleared any exceptions. Provided Edison training for all employees within LTSS.
 Created and implemented LTSS’ Employee Recognition program.