1. Name: Jessica Simpson
Address: 4955 Lockhart Hwy Sharon, SC
Email: jnsimpso2@yahoo.com Phone: 803-792-2785
Key Skills
Communication skills Microsoft Word Microsoft PowerPoint Microsoft Excel
Customer-oriented Resourceful Accounting Skills Social Networking
Math skills Conflict Resolution Team Building Critical Thinking
Data Entry Process development Multitasking Leadership
Teamwork Event Planning Reporting and Planning Problem Solving
Cultural Diversity Customer Service Quality Focused Time Management
Area of Expertise
Accounting Skills
 Operated computers programmed with accounting software to record, store, and analyze
information.
 Maintained accurate accounts including cash, inventory, prepaid, fixed assets and accounts
payable.
 Performed complex general accounting functions, including preparation of journal entries,
account analysis and balance sheet reconciliations.
 Reviewed collection reports to determine the status of collections and the amounts of outstanding
balances.
Data Entry
 Budget reports, financial spreadsheets,organizational charts and company data reports using
advanced Microsoft Excel functions.
 Entered numerical data into databases in a timely and accurate manner.
 Scanned documentation and entered into the database.
 Obtained scanned records and uploaded them into the database.
 Organized forms made photocopies, filed records and prepared correspondence and reports.
Multitasking
 Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume
environment.
 Answered multiple phone lines, transferred calls to corresponding departments, filed records and
billed accordingly.
 Handle customers effectively by identifying needs, quickly gaining trust, approaching complex
situations and resolving problems to maximize efficiency.
Reporting and Planning
 Maintained status reports to provide management with updated information for client projects.
 Arranged, scheduled and coordinated all logistics.
 Check figures, postings and documents for correct entry, mathematical accuracy and proper
coding.
 Organized and attended meetings, including compiling all documents and reports ahead of time.
 Wrote reports, executive summaries and newsletters.
 Managed and reviewed filing and office systems.

2. Communication Skills
 Developed key messaging, branding and positioning statements.
 Served as the primary point of contact for incoming media calls, including request meetings and
interviews with company executives and experts.
 Developed and managed communications strategies, plans and budgets.
 Provided feedback to all departments on brand consistency in outbound communications.
 Drafted post-event evaluations compiled results and recommended changes for future events.
Customer Service
 Answered an average of 20 or 30 calls per day by addressing customer inquiries, solving
problems and providing new product information.
 Greeted customers entering the store to ascertain what each customer wanted or needed.
 Described product to customers and accurately explained details and care of merchandise.
 Earned management trust by serving as key holder, responsibly opening and closing store.
 Politely assisted customers in person and via telephone.
 Handled daily heavy flow of paperwork and cooperated with the accounting departments on
invoicing and shipping problems.
 Bagged, boxed or gift-wrapped sold merchandise per customer's request.
 Effectively managed a high-volume of inbound and outbound customer calls.
 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
center environment.
Volunteer Work
Sandy River Baptist Association (SRBA) - August 2012-Present
Education
York Technical College, 452 S Anderson Rd, Rock Hill, SC– August 2012– May 2016 (Accounting)
Work Experience
York Technical College, 452 South Anderson Road, Rock Hill, South Carolina 29730
Accounting Assistant - May 2015- Present
Kohl’s, 1522 Meeting Blvd, Rock Hill, SC 29730
Sales Associate-Dec 2014 -Feb2015
York County Public Safety Communications 911, 149 W Black St Rock Hill, SC 29731
Administrative Assistant and Data Entry – Sept 2013- Feb 2014
Better Pak,2411 N Cherry Rd, Rock Hill, SC 29732
Cashier, Assistant, Receptionist and Data Entry - Dec 2011-Jan 2013
Vector Marketing, Rock Hill, SC
Sales Rep and Cashier, June 2012– Dec 2012