1. PATRICK W. HELM
28502 Casanal  Mission Viejo, CA 92692
Telephone: (949) 859-4809  Cellular: (949) 584-5045  E-mail: phelm4@cox.net
SUMMARY OF QUALIFICATIONS
Significant experience and an extensive record of accomplishments provide excellent qualifications in
TRAINING, OPERATIONS, MANAGEMENT and SENIOR MANAGEMENT. A highly motivated and creative
professional whose career has been characterized by operational successes, increasing responsibilities, and
notable achievements. Excel at managing multi-departmental responsibilities and creating strategic long-term
plans that support the company/organization’s vision.
Key Strengths Include:
 Specialized in analyzing operations, uncovering waste and redundancy, and turning around
under-performing organizations.
 Combine excellent financial and analytical talents to manage P&L responsibilities.
 Establish and foster effective relationships with clients, vendors and partners.
 Well-versed in all regulations relating to transportation industries.
 Highly knowledgeable on labor laws.
 Developed six Operations Managers that became Senior Managers.
PROFESSIONAL EXPERIENCE
FEDEX - MULTIPLE LOCATIONS THROUGHOUT THE US
Promoted to increasingly responsible positions during tenure with the company. (1985 to Present)
OPERATIONS MANAGER  Los Angeles, CA
Direct daily operations at this major service HUB based out of Los Angeles International Airport.
Manage 25 Direct Reports, including Truck Drivers. Provide indirect supervision to a staff of 2000+
employees. Interact with various regulatory agencies and brokers to ensure the timely and efficient
receipt and delivery of domestic and international packages.
Collaborate with aircraft and airport staff to maintain a continuously smooth movement of incoming
and out-going packages between the aircraft to the distribution center. Schedule repairs and
maintenance of package processing equipment and delivery trucks. Ensure all customer packages
are received, dispatched and delivered within strict time constraints. (2012 to Present)
 Assist in administering an annual operating budget of $2 million to $5 million.
 Achieved a 1000-day safety record with zero accidents and incidents.
 Ensure compliance with all OSHA, FAA, FDA, DOT and US Customs regulations.
 Lead and mentor management-level staff, and oversee the training of all package handlers and
drivers in corporate and federal policies and regulations.
 Continuously review HUB operations, and implement improvements as necessary to maximize
efficiency and control costs while maintaining productivity and safety standards.
SENIOR MANAGER  Irvine & Costa Mesa, CA
Managed all operations at this large overnight delivery facility, based out of the Irvine California
facility that generated $200 M to $300 M in annual revenue. Oversaw a staff of 12 Managers and
300 hourly employees. Administered a $40 million expense budget.
Partnered with sales to service key accounts, such as Toshiba, BioRad and Edwards Lifescience,
and to create operational strategies for new accounts, such as arranging special pickups for
emergency medical shipments. Served as key liaison with other area airports and international
agents. Taught new manager training classes. (1997 to 2012)
Major Project:
 Oversaw the closing of the Santa Ana facility and its merger with the John Wayne Airport and
Irvine Operation. Worked closely with engineering and HR to reconstruct operation routes.
Successfully completed the project within a 4-6 month timeframe.
Continued . . .

2. PATRICK HELM Page 2
PROFESSIONAL EXPERIENCE
FEDEX (Continued)
SENIOR MANAGER  Irvine & Costa Mesa, CA (Continued)
Major Accomplishments:
 IMPROVED CORPORATE STOPS PER HOUR. Trained other Senior Managers throughout Southern
California on how to analyze data and implement improvements.
 PRODUCTIVITY ENHANCEMENT / SORT REDUCTION. Traveled to other locations to evaluate their
personnel operation. Assessed operations/engineering plans and implemented improvements.
 SERVED ON THE DISTRICT AUDIT TEAM. Analyzed processes, contracts, spending limits,
international paperwork and truck paperwork. Reviewed billing contracts and workers’
compensation insurance.
Awards Include:
 Ranked #1 Station in the United States, out of 600.
 Won 5-Star Award as “Senior Manager of the Year” for the Western Region.
 Named District Senior Manager of the Year twice.
 Consistently scored in the Top 5% on productivity and efficiency in survey feedback.
OPERATIONS MANAGER  Wichita, KS & Irvine/Costa Mesa, CA
Supervised the day to day activities of delivery drivers. Interviewed, hired and trained couriers and
package handlers. Scheduled driver assignments and approved delivery routes. Addressed and
resolved any customer service complaints. (Wichita: 1992 to 1994; Irvine: 1994 to 1997)
 Promoted from Courier. Delivered and picked up packages throughout the greater Kansas City
area. (1985 to 1992)
ADDITIONAL EXPERIENCE
HEAD FRESHMAN COACH  Capistrano Valley High School - San Juan Capistrano, CA
Coach a team of 15 Freshman basketball players, while also assisting the Head Coach of the
Varsity Team. Lead both team practice sessions and individual workouts. Interact extensively with
parents, teachers and other school personnel. (2012 to Present)
 Focus on fundamentals to develop players in all areas of ball handling, shooting, defense and
sportsmanship.
 Conduct a 5-week summer camp for 30 students.
EDUCATIONAL BACKGROUND
General Education  Central Missouri State University - Warrensburg, MO
On-Line College Coursework  University of Phoenix
Diploma  Raytown South High School - Raytown, MO
Professional Training & Seminars from FedEx:
Leadership Training  Quality Driven Management  Diversity  Employee Relations
Communications  Powers Formula  Safety  Security  Labor Laws
SIDA SECURITY CLEARANCE
Computer Skills: Word  Outlook  Excel  PowerPoint  MS Works
Custom Systems  Famous  Keyboarding to 60 wpm
OPEN TO TRAVEL/RELOCATION
REFERENCES: Available upon Request COMPENSATION: Open to Negotiation