1. Rassil Essam Hamze
Dubai, United Arab Emirates. Nationality: Lebanese. Date Of Birth: 13/9/1991
Tel: +971-55-7333690 Email: rassil_hamze@hotmail.com
OBJECTIVE
To be an effective team member in a recognized and thriving organization, seeking challenging global business
environment. Furthermore, I’m looking for applying my knowledge, experience and skills as a customer care
representative.
Education
The Insurance Learning Center BIBF, Dubai, U.A.E. (2009-2010)
 Medical Insurance Certification
Mazaya Private School, Sharjah, U.A.E. (2005-2009)
 High school Diploma
Institut et Ecole Saint-Elie, Beirut, Lebanon. (1994-2004)
 Intermediate school- Lebanese educational system
Work Experience
Lonsdale & Associates Insurance Brokers U.A.E (2016-Present)
Key Account Executives
 Account executives have many different duties and responsibilities that they have to fulfill, such as
day to day liaising via a contact method which can include email and telephone calls. This job role
includes many different responsibilities such as:
• Preparing regular client reports and attending client meetings.
• Developing sales and marketing strategies.
• Developing plans to target new customers.
• Retaining existing customers.
Live’ly Health and Nutrition Lounge LLC U.A.E (2012-2016)
Customer Care Representative
 Handling all client related matters concerning their Live’ly subscription including inquiries,
complaints, and problem solving.
 In charge of daily collection reports for the accounting department.
 Data entry of clients’ reports in the database and analysis of the results.

2. Nojoom TV U.A.E (2011-2012)
Assistant Director
 Assisted in a number of television programs (Nojoom News, Abdallah Belkhair program and
others).
 Assisted in various video clips for renowned Middle Eastern artists such as Abbadi al
Jawhar, Abed el Rab Edriss, Fayez al Saeed and many more.
Research Company U.A.E (2010-2011)
Marketing Research Agent
 Collected the information for surveys about various target markets in the United Arab Emirates.
 Performed Dimensions Marketing Research and applied the technology into the research process.
 Involved in illustrating the collected data from clients.
Data Source Agency U.A.E (2009)
Quality Agent
 Assured the quality of Tele Research agents’ tasks’ accomplishments.
Followed up with customers.
Extracurricular Activities
Organizer of the event entitled: “Al Qasba Food Festival 2011”.
Sharjah, United Arab Emirates
Special Skills:
Desktop Application: Microsoft Office. (Excel Word, Outlook and PowerPoint).
Relational Database: MS-Access.
Activities and interests: horseback riding, fitness and traveling.
Language Proficiency
Advanced: Arabic and English
Intermediate: French
References available upon request.