1. MAHMOUD ALI AL HAMAD
Banyas, Abu Dhabi
Mobile: 055-2528862
052-2294052
Email: mahmoudalhamad11@gmail.com
To experience a broader horizon and to improve my skills, deepen my knowledge and enhance my
attitude. Also, to become more productive and independent in order to grow holistically as a person.
INPATIENT CORDINATOR (Ward Clerk) November 2014- Up to Present
Healthpoint Hospital
Administrative duties (Out patient Area)
 Guest service representatives talk, listen and help resolved conflicts with Patients and relative.
 listen effectively to find the root cause of issues, and communicate clearly and in a friendly way
to solve the issue and keep the customer happy.

Inpatient area
• Assists to coordinate and ensure smooth flow of daily operations within the wards and OT rooms.
• Maintain a safe and therapeutic environment for patients, visitors and work colleagues
• Maintains a clean working environment by complying with procedures, rules, and regulations;
adhering to infection-control policies and protocols.
• Communicate using appropriate terminology for the patient, their families and other healthcare
professionals.
• Maintain confidentiality and objectivity in accordance with the ethics of the profession.
• Practice within his/her area of competence and assume accountability for his/ her professional
responsibilities.
• cooperative and harmonious working relationships
• Participate as a valued team member promoting and contributing to a supportive team
environment
• Good understanding of emergency preparedness plans/policies of The Hospital as evidenced by
in-service attendance records and employee practices
PROFILE
EXPERIENCE

2. • good understanding of the process for incident and sentinel event reporting within The hospital as
evidenced by in-service attendance records and employee practices
• Coordinate between inpatient department outpatient clinic insurance department to follow up the
approval for all procedures
• adherence to safety and risk management policies, infection control policies and guidelines as
evidenced by in-service attendance records and employee practices
• Complete annual mandatory education/competencies as set by The Hospital.
• Assist the Ward Manager and nursing team as necessary.
• Sick leave Request for both inpatient & Outpatient – Orthopedic Department
• Preparing all letters requested by patients or relatives like admission letter , Escort letters ….
Skills
- maturity and accountability for job performance.
- ability to adapt to varied age-specific patient populations
- judgement and analytical ability in preparing work for review.
- Promotes confidentiality and uses complete discretion when discussing information.
- Promotes a positive corporate image, utilizing good public relation skills.
- knowledge of current computer system used in the organization.
- effective delegation skills and completes assignments accurately and on time.
MEDICAL RECORD TECHNICIAN May 19, 2003 – May 1st
,2014
Al HUSSIEN MEDICAL CITY /JORDAN
I worked as Medical Records Specialist at ( Medical Record Department ) for 11 years in the
following fields :
• Admission and Discharge For Patients
• Medical Statistics
• Indexing and coding for pathological files and diseases
• Save and extract pathological files
• Preparation of medical reports
• Review pathological inactive files, archiving and transmission to retirement...
• Reception of patients in the emergency , classified and distributed them to the halls
according specialization
• Liaison coordinator financial claims between the Ministry of Health and the Royal
Medical Services
• Knowledge of anatomy, physiology, medical terminologies and the various medical
specialties as required in areas of responsibilities.

3. 1999-2001 Diploma Degree in Secretary and Medical Records
Al balqaa University / Jordan
1999 Secondary Certificate/ Scientific Branch
Al mashaari’ Secondary School/ Jordan
Available upon request.
EDUCATION
PERSONAL INFORMATION
Civil Status : Married
Nationality : Jordanian
Religion : Islam/ Sunni
Age : 35 yrs. old
Date of Birth : May 25, 1981
Language : English, Arabic
VISA Status : Employee Visa
REFERENCE