Faridah Mohammad 731 Montauk Ct Brooklyn,NY 11235 (929) – 382 - 8243 [email protected] OBJECTIVE: To obtain a position where my knowledge and experience will allow me to utilize my skills for the benefit of my employer as well as an opportunity for professional growth and advancement. SUMMARY:Accomplished administrative professional with over eight years of total work experience providing excellent customer service to patients as well as administrative and clerical support in a front desk setting. Trained as a dental assistant with a proved track record of rendering assistance in medical and dental office setting. WORK EXPERIENCE: 11/2017- Present Coney Island Hospital, Brooklyn NY Dental Assisant · Assist with specialty procedures which include periodontal therapy, endodontic, prosthodontics, oral surgery and implant placement as well as restoration · Responsible for laboratory maintenance, dental clinical and record keeping · Gather diagnostic information · Selecting shades and placing retraction cord. · Employ four-handed practices to assists dentist with patient treatment · Make sure that operatory is clean, disinfected and stocked before seating patient · Review patient’s health history · Make chart entries with directive from the dental provider · Takes x-rays · Educate patients regarding proper flossing and brushing techniques · Sterilizes instruments when needed · Comply with dental regulatory guidelines and protocols · Prepare patients for oral examination · Assist clinicians and owner doctors in provision of treatment. 01/2017—11/2017 A Center for Dental Excellence, Brooklyn NY Dental Assistant/Front desk · Preparing patient, sterilizing and disinfecting instruments, setting up instrument trays, preparing material and assisting dentist during all dental procedures like Endo, Ortho, and OSS surgery as well · Took inventory, stocked all supplies, instruments, medication and track lab cases · Acquired x-rays using digital sensors (full mouth x-rays, bitewings, periapical x-rays) · Scheduling appointments, receiving payments for dental services, completing insurance forms, maintaining clerical recording and knowledge of dental insurance like PPO, HMO and Medicaid. · Assisted in four handed dentistry and provide postoperative instructions prescribed by dentist · Knowledge of Dentrix and Dexis 01/2016 – 01/2017 Advanced Foot Care, Brooklyn, NY Medical Assistant/Vascular Tech · Handled phone system & appointment calendar for over 25 patients daily and Record & update patient information into clinic database · Took & recorded patient vital signs, including blood pressure and heart rate and x-rays. · Maintained & cleaned exam room and all medical equipment · Organized and professional, yet warm bedside manner – Friendly, outgoing, positive personality, especially towards patients and visitors. · Collected all pertinent documents and co-pays from patients on a daily basis and verified patient insurance lik PPO, HMO and Medicaid a ...

1. Faridah Mohammad
731 Montauk Ct
Brooklyn,NY 11235
(929) – 382 - 8243
[email protected]
OBJECTIVE: To obtain a position where my knowledge and
experience will allow me to utilize my skills for the benefit of
my employer as well as an opportunity for professional growth
and advancement.
SUMMARY:Accomplished administrative professional with
over eight years of total work experience providing excellent
customer service to patients as well as administrative and
clerical support in a front desk setting. Trained as a dental
assistant with a proved track record of rendering assistance in
medical and dental office setting.
WORK EXPERIENCE:
11/2017- Present Coney Island Hospital, Brooklyn NY
Dental Assisant
· Assist with specialty procedures which include periodontal
therapy, endodontic, prosthodontics, oral surgery and implant
placement as well as restoration
· Responsible for laboratory maintenance, dental clinical and
record keeping
· Gather diagnostic information
· Selecting shades and placing retraction cord.
· Employ four-handed practices to assists dentist with patient
treatment
· Make sure that operatory is clean, disinfected and stocked
before seating patient
· Review patient’s health history

2. · Make chart entries with directive from the dental provider
· Takes x-rays
· Educate patients regarding proper flossing and brushing
techniques
· Sterilizes instruments when needed
· Comply with dental regulatory guidelines and protocols
· Prepare patients for oral examination
· Assist clinicians and owner doctors in provision of treatment.
01/2017—11/2017 A Center for Dental Excellence, Brooklyn
NY
Dental Assistant/Front desk
· Preparing patient, sterilizing and disinfecting instruments,
setting up instrument trays, preparing material and assisting
dentist during all dental procedures like Endo, Ortho, and OSS
surgery as well
· Took inventory, stocked all supplies, instruments, medication
and track lab cases
· Acquired x-rays using digital sensors (full mouth x-rays,
bitewings, periapical x-rays)
· Scheduling appointments, receiving payments for dental
services, completing insurance forms, maintaining clerical
recording and knowledge of dental insurance like PPO, HMO
and Medicaid.
· Assisted in four handed dentistry and provide postoperative
instructions prescribed by dentist
· Knowledge of Dentrix and Dexis
01/2016 – 01/2017 Advanced Foot Care, Brooklyn, NY
Medical Assistant/Vascular Tech
· Handled phone system & appointment calendar for over 25
patients daily and Record & update patient information into
clinic database
· Took & recorded patient vital signs, including blood pressure
and heart rate and x-rays.

3. · Maintained & cleaned exam room and all medical equipment
· Organized and professional, yet warm bedside manner –
Friendly, outgoing, positive personality, especially towards
patients and visitors.
· Collected all pertinent documents and co-pays from patients
on a daily basis and verified patient insurance lik PPO, HMO
and Medicaid and get authorizations for special treatments.
· Educate patients about their prescriptions according to
physicians orders
· Authorized drug refills and provided detailed prescription
information to pharmacies.
06/2014 – 05/2016 Collegebound Network, Staten Island,
NYCustomer Service/Call Center Representative
· Prioritized daily workflows, including all inbound calls,
quotes and sales related inquiries
· Effectively managed a high volume of inbound and outbound
customer calls and defused customer situations calmly and
courteously in a timely fashion
· Answered incoming calls regarding online college services
· Assisted customers with online enrollment process01/2013 –
05/2014 Liveops, PA Sales Agent/Data Entry/ Customer
Service Representative
· Answered an average of 30 calls per hour by addressing
customer inquiries, solving problems and providing new product
information
· Greeted customers entering the store to ascertain what each
customer wanted or needed
· Described products to customers and accurately explained
details and care of merchandise
· Managed wide variety of customer service and administrative
tasks to resolve customer issues quickly and efficiently
· Routinely answered customer questions regarding merchandise
and pricing
08/2012 – 01/2013--- Oliverbase Energy Inc., Brooklyn, NY
Appointment Setter / Customer Service

4. · Greeted customers in a timely fashion, while quickly
determining their needs
· Documented all customer inquired and comments thoroughly
and quickly
· Worked closely with clients to identify their needs and
challenges and provide solutions oriented for their needs
· Entered and assigned new leads using CRM tools for future
potential client’s sales
12/2009 – 06/2012 Absolutess Inc. Phoenix, AZ Sales
Agent/ Telemarketing/ Customer Service Representative
· Answered inbound calls generated by media, print, radio,
television and achieving maximum company results
· Responsible for providing excellent customer service to
clients by providing knowledge of products, sales pitches, and
catering their needs on an individual basis
· Gathered and verified all required customer information for
company tracking purposes
· Effectively managed a high volume of inbound and outbound
customer calls
EDUCATION:
2005 TCI College, New York, NY
Associates Degree- Business
Concentration: Accounting, Finance & Statistics
2017 A Center for Dental Auxiliary Training, NY
Certification in Dental Assistant
2017 Warschaw Learning Institute , Online
Certification in Dental Management