1. RESUME
JENNIFER HEGGS
ADDRESS – 243 Woodbury Park Drive
MARDI NSW 2259
PHONE: 0411 277 287
Education and Training
• Certificate IV in Project Management – ACPM – June 2009
• Introduction to Project Management – ACPM - 2007
• SAP/CMS – 15+ years extensive use
Key Skills:
• Advanced Excel Skills
• Advanced CMS/SAP Skills
• Great Interpersonal Skills
• Good working relationship with peers and others within Optus
• Ability to take projects on and work autonomously
• 15 + years exposure on very large programs both as a co-ordinator and analyst
Operations Co-ordinator
January 2014 – Present
Position Summary
• Provide project and financial support to all Program Teams
Tasks include:
• Preparation of Monthly Budget v Forecast Analysis for all programs
• Daily tracking of funding availability
• Release of all works for program
• Purchase orders for all major vendors
• Reconcile freight spend against all programs
• Preparation and submission of Funding release paperwork to Capital Finance for MIRB approvals and any out
of session approvals
• Training of any new staff and senior resource / point of contact

2. Program Support Analyst
March 2013 – Present
Position Summary
• Provide project and financial support to Expanded Joint Venture and all other programs
• Provide project and financial support to Regional Teams
Tasks include:
• Preparation of Monthly Budget v Forecast Analysis
• Work with regional teams to ensure that monthly financial targets are met (provide analysis)
• Preparation of weekly steering committee slide packs
• Weekly meetings with relevant stakeholders in Regional Management Teams on Milestone targets and
achievements
• Release of all works for program
Set up and monitor tracking system for equipment requirements and work with inventory manager to ensure that adequate
stock is on hand to meet program requirements
Monitor and track requests between stakeholders for changes to program and ensure that any decisions are
communicated
Preparation and submission of Gate Forms to Capital Finance for MIRB approvals and any out of session approvals
Report development as required to support program
Approval of project numbers within programs and liaising with Network Finance to create within SAP
Work with Capital Manager to release any BAU works as required and liaise with Capital team to ensure SAP and relevant
internal systems are populated

3. April 2011 – February 2013
Position Summary
• Provide project and financial support to Program
• Provide project and financial support to other Regional Teams
• Provide cover for Program Co-ordinator
Tasks include:
• Preparation of Monthly Budget v Forecast Analysis
• Preparation of monthly steering committee slide pack
• Weekly meetings with relevant stakeholders in Regional Project Teams on Milestone targets and
achievements
• Production of weekly reports for Program Manager
• Production of daily report of available funds – providing updates on spend v budget allocation
• Co-ordination of monthly OPEX reporting & forecasting and AOP preparation
• Preparation and submission of Gate Forms to Capital Finance for MIRB approvals and any out of session
approvals
• Weekly over-budget analysis and reporting to Program Managers & State Managers. Adjustment of Cost
Estimator when approved.
• Creation of different reporting tools to track and forecast trends
• Point of contact for all external audit queries for all programs
• Assist with identifying and specifying program tracking development requirements to ensure alignment with
current and future deployment processes and practices.
• Approval of project numbers within programs and liaising with Network Finance to create within SAP
(purchasing system)
• Creation of internal site codes to be allocated to all sites in current build program (using internal databases
such)
• Point of contact for Joint Venture Change Management
• Point of contact for Internal Change Management and ensuring the signoff of all relevant stakeholders

4. Project Support Administrator - Optus Mobile Deployment Support Services – Programme
Management Team
December 2004 – March 2011
Position Summary
• Provide project and financial support to National Programme Management Team
• Provide project and financial support to Regional Teams
• Provide cover for Senior Deployment Support Co-ordinator
Tasks include:
• Co-ordination of monthly forecasting and variance reporting on all non build capital programmes
• Co-ordination of monthly OPEX reporting & forecasting and AOP preparation
• Preparation and submission of Gate Forms to Capital Finance for MIRB approvals and any out of session
approvals
• Weekly over-budget analysis and reporting to Programme Managers & State Managers. Adjustment of Cost
Estimator when approved.
• Point of contact for all external audit queries.
• Assist with identifying and specifying MNIS development requirements to ensure MNIS aligns with current and
future deployment processes and practices.
• Approval of project numbers within programmes and liaising with Network Finance to create within SAP
(purchasing system)
• Co-ordination of Monthly reporting for regional teams
• Provide summary at month end of forecast v actual spend on all projects
• Assist Programme Management Team with project reporting – inclusive of TLR at month end
• Liaise with Programme Management Office to progress change requests between Carriers
• Invoice and Purchase order management for Programme Management Team
• Work with internal customers within Optus to co-ordinate release of funds/ spending
• Daily Funds available reporting – providing updates on spend v budget allocation
• Creation of internal site codes to be allocated to all sites in current build program Co-ordination of internal
timesheet system – ensuring that staff are correctly added to programmes in accordance with forecast
programme spend each calendar year

5. December 2000 – December 2004
Optus Mobile Network Deployment
Project Admin Co-ordinator – Northern Region
Position Summary
• Provide project and financial support to MDSS Northern Region Project Managers and Engineers
• Provide first level support to Implementation Support Co-coordinator and act as ISC during periods of
absence
Tasks include:
• Co-ordinate an annual budget for all Purchase Orders and vendor payments in relation to site deployment for
both G9 and G18 rollout.
• Responsible for the co-ordination of a portion of annual budget for Network Re-arrangements (Quality and
Capacity), In buildings and Legal spend.
• Financial help desk for Project Managers and Engineers – provide ongoing training and first level support to
Project Managers and Engineers raising orders via CMS/SAP (purchasing system). Maintain role of super
user/overseer.
• Maintain relevant support documentation as needed to meet Singtel Optus governance requirements for any
orders raised
• Monitor, track and report on any variances within internal reporting systems and CMS – e.g. average site
builds
• Monitor costs within MNIS cost estimator to ensure that all orders raised are within Capital approved limits.
• Manage receipt of vendors invoices in timely manner
• Overall responsibility for ensuring that vendors are paid in correct time frame.
• Create and maintain good relationship with vendors
• Provide an audit trail at a local level to support Vendor queries.
• Prepare and maintain project forecast and achievement reports.
• Creation of internal site codes to be allocated to all sites in current build programme (using internal
databases)Team Support
• Manage petty cash float
June 2000 – December 2004
Optus Mobile Network Deployment
Project Adminstrator
Position Summary:
• Provide admin and financial support to Mobile Network Deployment Project Managers and Engineers

6. Tasks include:
• Update change report and distribute weekly to all staff
• Maintenance of Project Filing System
• Create Site Manual
• Raising of Candidate Identification Briefs via MNIS
• Update records in MNIS when required
• Assist in the raising of purchase orders
• Goods receipt and vendor payment
• Raising of site codes for NSW and nationally when required
• Distribution of site drawings to relevant staff
• Assist with lease renewals on sites
• Assist with co-location requests from other carriers
• Space Planning Co-ordinator for MND – NSW
• Co-ordination of both holiday and sick leave

7. January 1998 – June 2000
Drake International
State Administrator Drake Personnel
Position Summary
• Personal Assistant for State Manager
• Admin Support to team of Consultants
Tasks included:
• Secretarial support for State Manager
• Diary Co-ordination
• Placement of all adds in both newspapers, publications and Intranet
• Tracking add response
• Raising orders and payment of vendor invoices
• Sending invoices to customers
• Assisting Consultants with collections of accounts
• Organize monthly functions and co-ordination of monthly results
December 1995 – January 1998
Drake International
State Administrator Drake Meddox
Position Summary
• Personal Assistant for State Manager
• Admin Support to team of Consultants
Tasks included:
• Secretarial support to State Manager
• Diary Co-ordination
• State Administrator duties included:
• Payroll co-ordinator for all casual nursing staff
• Raising orders and payment of vendor invoices
• Sending invoices to customers
• Collections of accounts
• Organize monthly functions and co-ordination of monthly results

8. • Preparation of regular advertising packs for open days
August 1995 – December 1995
O/Seas Travel
September 1990 – August 1995
Accounts Payable Supervisor – Country Comfort Motel Chain
Position Summary
Co-ordination of payment of all vendor accounts
Responsible for budget tracking of Opex and Capex Spend for several motels within the chain
Petty Cash Co-ordinator