1. Abel Missier
Business Analyst
Contact: +91 9840122144 / +91 9551696583
Summary
Overall 11+ years of experience in Cards domain with 8 years of experience as a Business Analyst and have
strong functional knowledge in Cards domain under Issuing, Acquiring, Merchant services and Payment
services. Have good experience in delivering business changes across small, medium and large programmes.
Have sound knowledge in Business Analyst activities, techniques and deliverables.
Key Deliverables
• Experience in translating Business requirements into detailed Business solutions
• Experience in Requirement gathering, Impact Analysis, Estimation and Project Management
• Draft and maintain business requirement document including preparation of business rules, use
cases, user stories and process flow diagrams
• Facilitate meeting with clients to document requirements and explore potential solutions
• Identify and reconcile errors in client data to ensure accurate business requirements
• Involve in prioritizing business requirements using Business Analysis techniques
• Profound knowledge in Functional Requirements, create test plan with test scripts
• Track and monitor change requests in the project
• Review of test scenarios, test cases, test plan and test reports prepared by UAT team
• Familiar with Agile software development methodology
• Participate in pre and post implementation activities with key stakeholders
• Draft and maintain weekly / monthly status reports and circulate to the stakeholders
• Conducted Business Analyst training in classroom, webex and video conference
Banking Applications
Vision PLUS platform, FDR, ECS+, Prime, Mainframe, Web Based Applications
Domain Experience
Credit cards, Commercial cards, Prepaid Cards and Banking (Issuing, Acquiring, Merchant Services and
Payment Services)
Technical Skills
Quality Center 9.2, MS Projects, MS Visio, MS Access (SQL), MS office (Word, Excel, PowerPoint),
Metastorm Prov [Business Process Model tool], TCS Master Craft Application Analyzer
Achievements & Certifications
Client appreciations received for Citibank cards projects
Certified in ISTQB Foundation Level
Certified in Payment cards and Settlements / Fraud / Dispute / Collections
Education Summary
B.C.A - Bachelor of Computer Application
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2. Professional Experience
Project: Work Flow and IVR transformation project (Jan 2016 – Sep 2016)
Customer: Nets A/S (Issuing, Acquiring, Merchant and Payment Services)
Role: Business Analyst
Location: Denmark, Norway and Finland
Project summary: The primary business objective of work flow project are to build solution work flow
(Ticket Management) design for all customer requests to track end to end activities within teams and outside
team. The primary business objective for IVR transformation project are to deliver Customer / Merchant
centric IVR solutions to improve call experience and also leverage IVR self-service capabilities.
Responsibilities:
• Involve in Project Scope finalization in work flow management
• Participate in workshop with clients to study of existing functionalities and prepare current and Go to
process flow diagram using MS visio
• Identify key recommendations and conduct workshop with clients to get their go ahead
• Identify opportunities for Robotic Automation in work flow project and share it with development team
• Create high level design solution document for workflow project
• Draft and maintain HLD, LLDs in MS visio and create Prompt scripts for IVR transformation project
• Conduct testing for IVR announcement, Queue routing and Interaction Center testing and report issues
to stakeholders including development team by following agile software development methodology
• Prepare project weekly status report, test report and Hand over document to stakeholders
Project: Cheque set-off process re-engineering (July 2014 – March 2015)
Customer: ABSA (Barclays SA)
Role: Business Analyst
Location: Chennai
Project summary: The scope of the project is to perform process re-engineering for cheque set-off
application and identify solution recommendations to stakeholders.
Responsibilities:
• Work with the management to prepare project plan and other project related templates
• Prepare Questionnaire and participate in Kick off meeting with key stakeholders
• Review existing application structure and database design structure along with the development team
• Analysis source code which is in COBOL language using TCS Application Analyzer Tool
• Prepare system specification document and provide inputs for solution recommendations
• Facilitate walkthrough on the final deliverables of the project to the stakeholders
• Prepare Status report to the management
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3. Project: Process migration in Vantiv (Feb 2013 – May 2014)
Customer: Vantiv (Acquiring, Merchant and Payment services)
Role: Business Analyst
Location: Dallas, Cincinnati, Chennai
Project summary: The objective of the project is understand existing business process in Credit platform
and System Conversion processes and prepare handover document to handle the process from offshore.
Responsibilities:
• Participate in due diligence activities with the management
• Prepare Overall Project plan and KT training plan for all conversion process
• Participate in Onshore and Offshore (Web-ex) training for Credit Platform and system conversion
process
• Create process flow diagram using Meta storm Provision tool and generate SOP document (Structured
Operating Procedure)
• Review SOP with Client and get their approval and assign it to offshore team
• Prepare report out with role redesign and FTE requirement for offshore-able process
• Support offshore team during process migration from onshore to offshore
• Prepare Daily status report with overall project status for the management
Project: Service Cloud Knowledge Article (Nov-2012 to Jan-2013)
Customer: American Express (AMEX)
Role: Business Analyst
Location: Bangalore
Project Description: The scope of the project is to prepare Knowledge Article document for Merchant and
Acquiring platforms / Products interlinked with other banks which will be used for future reference document.
Responsibilities:
• Participate in workshop with process SMEs and Project manager to understand the AMEX processes
• Review existing functional specification and process documents
• Organize meetings with process SMEs and business users to understand current process
• Prepare step by step process flow of AMEX platforms/products with other acquiring banks
• Create procedure, reference and troubleshooting articles for all AMEX platforms/products
• Circulate Knowledge Article document for SMEs review and business approval
• Create daily status report and circulate to key stakeholders involved in the project
• Prepare project report out with overall project status for the management
Project: ViP Conversion program (May-2012 to Oct-2012)
Customer: Barclays WE (Portugal and Spain)
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4. Role: Quality Analyst
Location: Pune
Project Description: The scope of the project is to perform Quality review for testing conducted by UAT
team for the migration of ECS+ to VisionPLUS 8.34 platform.
Responsibilities:
• Review of Functional Specification, Test Scenarios and Run Plan
• Expertise in core VisionPLUS modules like CMS, TRAMS, ASM, FAS modules and exposure in
ITS, LTS & MTS modules
• Conduct Quality review on the execution of UAT cases in Quality Center
• Having sound knowledge in Statements, Payments, Loans, Insurance, Minimum Amount Due, Alerts,
Direct Debit and other CMS related functionalities
• Raise queries or request testing team to retest test cases which are incomplete or missing screen shots.
• Coordinate with testing team to close pending review cases
• Prepare E2E flow for all modules in VisionPLUS and other interlinked applications
• Prepare process documents for the existing and new functionalities in VisionPLUS
• Prepare daily and weekly status report based on the inputs from Quality Center for the management
Project: Citibank Migration project CEEMEA region (Jan-2011 to Apr-2012)
Customer: Citibank CEEMEA
Role: Senior Business Analyst
Location: Poland and Chennai
Project Description: The scope of the project is support the migration of card portfolio from Prime 2.0 to
ECS+ for CEEMEA region (Poland, Slovakia, Czech and Romania UAT team) including new Enhancements
for CEEMEA countries.
Responsibilities:
• Perform requirement gathering and prepare requirement document with country specific features
• Conduct meeting with stakeholders to review requirement document and request business sign-off
• Review Functional Specification document and raise queries with Technology team
• Review Test Scenario & Test cases prepared by the CEEMEA UAT team
• Setup meeting with development team and clients to clarify their queries
• Clarify queries raised by the UAT team in ECS+ and Client facing system
• Defect Management and help the testing team for defect closure – agile development methodology
• Consolidate Change Requests and perform Impact Analysis
• Review Operation Readiness Document and clarify queries raised by operation teams
Project: Release Management – EMEA region (Aug-2010 to Dec-2010)
Customer: Citibank Commercial and Prepaid Cards
Role: Test Lead
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5. Location: Chennai
Project Description: The project scope is to perform Release Management including new country launch
and enhancements in EMEA Countries of Commercial and Prepaid Cards.
Responsibilities:
• Prepare Project plan, UAT Plan, Status Report, Exit Report and Release Notes
• Review of Test Scenario & Test cases prepared by the team members
• Facilitate daily meeting with UAT team members to get the status of the project
• Follow agile iterative development methodology for defect tracking with clients and development team
• Participate in the Audit preparation and documentation
• Provide walk through of operation readiness document for Operations and Business owners
• Organize training session in ECS+ modules and client facing system
• Involve in the Project Management Activities including resource management
• Provide feedback to the direct reporting on the areas of improvement
• Support the helpdesk and operation teams to clarify queries post implementation
Project: Global Commercial Cards Projects (Nov-2008 to Jul-2010)
Customer name: Citibank NA
Role: Business Analyst
Location: Chennai
Project Description: The scope of the project is to perform requirement gathering for new enhancements
post EMEA migration and develop customer files for all Global countries including EMEA, ASPAC and
Russia.
Responsibilities:
• Prepare business requirement for new enhancements using agile methodology involving operations,
Business users and other stakeholders
• Work along with development team and suggest solution and provide data mapping
• Review Functional Specification and request for Business sign off
• Review of Test Scenario & Test cases prepared by the UAT team
• Participate in key initiative to develop a new client facing tool for corporate customers to view their
statements, apply cards online and online card maintenance
• Facilitate daily meeting with testing team to conduct testing for key enhancements
• Set-up and participate in conference calls with development team and clients
Project: Citibank migration for EMEA region (Aug-2006 to Oct-2008)
Customer name: Citibank Commercial Cards
Role: Senior Test Analyst
Location: Chennai
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6. Project Description: The scope of the project is to migrate card portfolios from PRIME 2.0 to ECS+ for 18
EMEA countries including new Enhancements in ECS+ system for all EMEA countries.
Responsibilities:
• Expertise in ECS+, A-series, CCRS, GCMS and other card applications
• Review of Functional Specification for different modules
• Prepare Test Plan, Batch Plan, Test scenario and Test scripts
• Perform migration testing for the converted data by comparing between Prime and ECS+ screens
• Perform validation of Inbound and Outbound files using MS access database
• Participate in the daily meeting to report on the status of the test execution
• Participate in defect calls and retest failed cases
• Prepare Weekly status report and MIS
• Participate in conference calls with development team and clients
• Support operation team in performing FUAT
• Participate in Post-Production support after the ECS+ migration
Employment Summary
Duration Organization Role
Nov 2004 – Aug 2006 ADFC (Subsidiary of HDFC Bank) Senior Process Associate in Transaction
Processing Unit
Aug 2006 – Till Date Tata Consultancy Services Business Analyst (Asst Manager)
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7. Project Description: The scope of the project is to migrate card portfolios from PRIME 2.0 to ECS+ for 18
EMEA countries including new Enhancements in ECS+ system for all EMEA countries.
Responsibilities:
• Expertise in ECS+, A-series, CCRS, GCMS and other card applications
• Review of Functional Specification for different modules
• Prepare Test Plan, Batch Plan, Test scenario and Test scripts
• Perform migration testing for the converted data by comparing between Prime and ECS+ screens
• Perform validation of Inbound and Outbound files using MS access database
• Participate in the daily meeting to report on the status of the test execution
• Participate in defect calls and retest failed cases
• Prepare Weekly status report and MIS
• Participate in conference calls with development team and clients
• Support operation team in performing FUAT
• Participate in Post-Production support after the ECS+ migration
Employment Summary
Duration Organization Role
Nov 2004 – Aug 2006 ADFC (Subsidiary of HDFC Bank) Senior Process Associate in Transaction
Processing Unit
Aug 2006 – Till Date Tata Consultancy Services Business Analyst (Asst Manager)
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