1. Jeffery Kirk
1712 4th Street, Cuyahoga Falls, OH 44221 Phone: 330-256-2676
Email: jefkirk@gmail.com
Dynamic Self-Starter. Creative, hands-on, business-savvy Marketing/Product Manager with User
Experience and Client-Facing presentational skills, and a strong technical and development
background. I enjoy working to Share Knowledge internally and externally, improve myself and
others to achieve company goals. I seek ways to eliminate customer pain when doing business
with a company. I am married, with three young kids. I am willing to travel, and even to
relocate. In my spare time, I’m a professional drummer and am a deacon at my local church.
Experience
Client Experience Director/Project Manager - November 2014 - December
2016 (2 years 1 month) - GlobalMac IT
• Facilitated regular reviews of several key business processes and helped team members
create new processes in the areas and projects where process documentation and checklists
didn’t exist. This included the intake process, occurring immediately post-sale, where our
team guided a new client into and under our services through the execution of account
creation, installation of proprietary hardware and software, completion of data requisition
projects, and several meetings aimed at broadening internal and external knowledge.
• Developed several continuous nurturing automated email campaigns designed to
strengthen and add more value to the relationship between GlobalMacIT and its clients, post
sale. Campaigns included education, reminders of key processes, Net Promoter Score
surveys, and invitations to participate in Annual and Quarterly business meetings with the
law firm clientele leadership teams. I built a two-year campaign with education, process
improvement surveys, and leading questions into, resulting in an exponential growth in
projects to manage versus service tickets.
• Managed client-facing technology projects including PC to Mac switches, email provider
migrations, cloud services integrations, networking projects, and the delivery of several best
practices. My team and I responded to a situation where one of our end user clients had his
laptop stolen. I confirmed the location details using our in house tools, and then led the
team in executing a remote hard drive erasure, procuring a new laptop for the end user, and
using a cloud backup we had in place, got the end user working on a temporary machine
within hours of the initial notice.
• Developed content roadmap and began the delivery of a new video podcast for the
company aimed at advancing technology solutions for our client base through
demonstration.

2. • In addition to my direct responsibilities, this last year I initiated and managed a cross-sale
program for our client base which resulted in monthly recurring revenue of $2500. Now this
is a sustainable business process which requires little intervention.
Training & Education Product Development/Manager - June 2013 - July 2014
(13 Months) - SDMyers, Inc.
• Helped to develop Enhanced Learning programs to provide our customers with improved
learning concepts, problem-solving skills, and on-the-job knowledge tools. I was responsible
for leading curriculum development and exercise development for training classes.
• Developed a variety of courses designed to bring about the benefit, competence,
confidence, reliability, and power to transform both the individuals and the organization as
well as customized unique programs for multiple organizations. My teams exceeded
deadline expectations, meaning the training was available before the product was due to
launch.
• Developed mockups of a new Mobile Product Portal app for the Training Department.
Utilized Balsamiq and also FluidUI to figure out workflows and gain approval, then refined
the workflows using Adobe Fireworks, Muse, and online tools such as AppBuilder and
LightCMS to design elements and front end screens for the app.
Software Trainer - April 2005 - June 2013 (8 years 2 months) - New Innovations
• Increased customer proficiency by Executing technical training at client locations, in the
office, over the phone, and in conference settings. Developed and maintained a series of
eLearning videos covering the various tasks in the software for our clients making it easier
for our clients to train field personnel. Conducted software demonstrations, and trained new
trainers.
• Focused team on customer software issues, managed communication flow, including SQL
queries when problems went below the surface of user interface, and made sure customer
was delighted with the results.
Inside Sales-Small Business Collections - March 2004 - April 2005 (13 months) -
OSI outsourcing Solutions
• Increased sales using task management tracking, campaign management, and successful
past due account collections.
Education
University of Phoenix, Cleveland, OH — Bachelors of Science-Business Management, 2006
Skills/Certifications
Proficient in all Microsoft Office (including Word, Excel, Powerpoint, Outlook) and Apple iWork
software programs (Pages, Numbers, Keynote, Mail). Salesforce Customer Relationship
Management; Infusionsoft; Accelo; Box; Slack team communications software; LucidChart;

3. Infogram; Piktochart; QuickTime Player (Screen Recording); iMovie; GarageBand (Podcast
Production); Photoshop; InDesign; After Effects; Edge Animate; Illustrator; Muse (Desktop
browser mockup program); Fireworks (wire-framing and workflow software); Adobe Captivate;
Balsamiq (mockups software); FluidUI (mobile deployed workflow and wireframe software)
HTML writing (with CSS); VideoScribe (Whiteboard animation software); Scrum Fundamentals
Certified (SFC)
References provided upon request